Customer reviews of La Pipe Rit

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 16 876 published reviews
5 15,1k 89% 4 1 363 8% 3 267 2% 2 54 0% 1 109 1%

Summary of reviews

The online store "La Pipe Rit" is recognized for its impeccable service and professionalism, with customers frequently highlighting the efficient communication and prompt responses. Fast shipping is a consistent theme, with many noting that their orders arrived quickly and securely packaged, ensuring the quality of the products was maintained during transit. The craftsmanship of the pipes is often praised, with customers appreciating the beautiful designs and high-quality materials used, leading to a pleasant smoking experience.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2019
Nothing to say, always available and remarkable telephone reception
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2019
Nothing to say, in accordance with the order, with solutions to find replacement items for evolving products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2019
Serious and courteous seller.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2019
Nothing to report. Totally satisfied with La Pipe Rit
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2019
Action reaction...
Effective
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/04/2019
I wanted to order a pipe and a pipe tool from Pipe Rit, living in French Polynesia I am subject to significant customs fees for any amount (shipping costs included) exceeding 170 euros. The order I wanted to make exceeded this amount, so I contacted customer service after a first terse response, they agreed to make a discount, but the email was not very clear regarding the terms of this discount, so I placed my order and sent them my order number thinking they would apply the discount. I heard nothing from them until I received my order with customs fees of 37 euros. After contacting their customer service again to express my dissatisfaction, the person replied very curtly that there was nothing to be done and that it was not her responsibility apparently.
Therefore, I would not recommend ordering online from this site.
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Response from La Pipe Rit
Hello Sir, thank you for taking the time to leave us your feedback. We are sorry that your shopping experience on www.pipe.fr was not completely satisfactory. As indicated in our previous email exchanges, we granted you an exceptional discount. However, you placed your order even before the proposed discount was implemented. We also remind you that for any delivery to French Polynesia, the amounts indicated on our site are automatically calculated excluding tax. In addition, customs fees may be applied upon receipt of the package in accordance with the law. Once your order is shipped, we unfortunately do not have the ability to act at this level.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2019
C'est ma neuvième commande depuis que j'ai découvert le site de La Pipe Rit. Et je suis toujours enchanté tant par la qualité du service que par la classe des pipes proposées à ma concupiscence éclairée.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2019
Nothing to say.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2019
As always, responsiveness and speed of delivery. I recommend 100%
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2019
The site is user-friendly and offers a complete overview of the available products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Kindness, courtesy, great choice, clear, compliant, only seriousness, I can only recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Never disappointed with my orders. The pipes are handcrafted products of very good quality. Even for possible repairs, La Pipe Rit offers very satisfactory services and provides useful advice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2019
Choice and explanations are top for me who is just starting out
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2019
very pleasant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2019
Everything went very well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2019
Hello
No worries
Fast delivery
Didier
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
Very fast, very well packaged, very professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
It's a very easy-to-access site. In terms of pipes, they are impeccable, a bit less for accessories. There are 2 pipe shops in Geneva but I prefer the site pipe.fr.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2019
Reliable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2019
Fast & efficient service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2019
Fast delivery as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
Clear and pleasant site, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2019
order delivered very quickly to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
wide variety of products, and clear site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2019
Order delivered very quickly. Compliant. Good quality products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2019
B+, only missing a delivery option to a relay point, as there are recurring delivery problems by post in my neighborhood.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2019
I don't know anyone who smokes a pipe
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
The delivery was very fast. Thanks to the whole team. NB: the chapter regarding help in choosing a pipe is very well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2019
as usual: perfect, quality speed, seriousness
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
exact product to what I wanted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
VERY GOOD PIPE AND LIGHT
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