Customer reviews of Labellemeche

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 554 published reviews
5 494 89% 4 36 6% 3 14 3% 2 5 1% 1 5 1%

Summary of reviews

The online store Labellemeche is praised for its fast and careful shipping, with many customers noting that their orders arrive on time and in excellent condition. The candles consistently receive high marks for their quality, with specific mentions of the refined scents and craftsmanship, making them a favorite among users who appreciate the attention to detail. Customers express satisfaction with the variety of fragrances available, including unique offerings like marine whisky ambiance and delicate Christmas scents that create a delightful atmosphere at home.

Reviews 1 and 2 stars

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B
Beatrice L.
Rating: 1 out of 5
following a purchase from 09/05/2026
The laundry was poorly closed so I got nothing
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Response from Labellemeche
Hello Béatrice,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that you received an open bottle.
As agreed by phone today, a new bottle of laundry detergent will be sent to you as soon as possible.

Best regards,
The La Belle Mèche team.
C
Celine L.
Rating: 2 out of 5
following a purchase from 07/09/2025
To date, my order has still not arrived but has been PAID... Fortunately, after a message, you reacted and activated a delivery.
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Response from Labellemeche
Hello Céline,

Thank you for taking the time to share your feedback.
Unfortunately, delivery is not an exact science... You know this, as you are a loyal customer of La Belle Mèche, our orders are always shipped and delivered to our customers very quickly... Sometimes, there can be a delivery problem, which is your case at the moment.
You reported it with a review (even though an email would have been quicker...) and we have taken your case in hand to resolve it as soon as possible. As mentioned in the email, we will make sure to get back to you when we know where and when your package will be delivered.

We remain at your disposal by email.
Best regards,
The La Belle Mèche team
EDIT: problem resolved quickly by the brand's
S
sylvie B.
Rating: 2 out of 5
following a purchase from 04/02/2025
Excellent product, shipped quickly. However, delivery by DPD was catastrophic: I will not order again unless I am certain that the carrier is other than DPD.
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Response from Labellemeche
Dear Madam
Further to the telephone conversation we just had, we would like to (re)apologize for the inconvenience caused by the delivery of your order. Please note that there are other delivery options available on our site, such as Colissimo (for example). For your next order, and in view of the difficulties you are experiencing with DPD in your locality, we invite you to use another transport provider.
We remain at your entire disposal.
Yours sincerely, The La Belle Mèche team
C
CORINNE S.
Rating: 2 out of 5
following a purchase from 13/01/2024
I bought the cognac orange candle and frankly, it only has a vague scent of a scented candle, but from there to say that it smells like the scent advertised, no really. I'm very disappointed.
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Response from Labellemeche
Good morning, Madam,
You're the 1st person in 8 years of sales to comment on this Orange Cognac scented candle, one of the brand's best-sellers.
We're obviously disappointed that the scent doesn't suit you.
We remain at your disposal.
Sincerely, The La Belle Mèche team
R
Rose B.
Rating: 2 out of 5
following a purchase from 19/05/2022
Although I really like this brand, I was disappointed to find an error in my order: one of the two products I received was not the one I had ordered. Unfortunately, it was too late to return the order, which was intended for Mother's Day. As luck would have it, my mom already owned the product sent by mistake.
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Response from Labellemeche
Hello, We're very sorry to hear about the problem with your order: unfortunately, it's a human error, and even though our logistics teams are highly professional, mistakes do happen. We invite you to contact us by email to continue the discussion ([email protected]) and to understand what happened. We remain at your disposal. Sincerely, The La Belle Mèche team
M
Monique D.
Rating: 1 out of 5
following a purchase from 28/11/2021
Order lost in the post. Contacted customer service to send a replacement order, finally sent after a week (after reminder), without tracking link, which had to be claimed.
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Response from Labellemeche
Hello Madam, We have done our utmost to respond as quickly as possible to the loss of your parcel by La Poste. We are sorry that we were unable to respond more quickly to your request.
D
Doriane V.
Rating: 2 out of 5
following a purchase from 04/12/2021
So far, 4-day delay in delivery, and still no parcel.
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Response from Labellemeche
Hello Madam, We are very sorry for this very unusual delay at La Belle Mèche. We are immediately launching an investigation via our logistics center with the postal services to understand the problem and resolve it quickly. We will get back to you as soon as possible. We remain at your disposal via our contact email ([email protected]). Sincerely, The La Belle Mèche team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/11/2021
Are you kidding me? You want my opinion while you turn a deaf ear to my requests? It's been 15 days since I ordered two candles, and La Poste tells me you haven't even sent them. The least you can do is not "give your customers the runaround".
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Response from Labellemeche
Hello Madam, First of all, once again, we are very sorry for the inconvenience caused by the non-receipt of your parcel: the inquiry launched by our logistics team with the postal services has not yet received a reply, given the current order load. We will return your order as soon as possible, considering that the waiting time is definitely too long. Having said and done that, we can't let you say that we've been deaf to your requests: indeed, we've systematically replied to all your e-mails and you've even had Pierre (our co-founder) on his direct line (by phone and text message) trying to clarify the matter. We find your comment regrettable, as it will "hurt" our brand (even if we understand your irritation...): in fact, we have an issue about this specific order, whereas the other 15 orders and deliveries you have made have always been perfect with La Belle Mèche. We remain at your entire disposal. Yours sincerely, The La Belle Mèche team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/11/2021
I never received my order.
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Response from Labellemeche
Thank you for your feedback! We're very sorry about this situation, which is totally beyond our control (and which explains why we don't understand your rating and the review you left on our site). Here are the details of your order placed on the La Belle Mèche website: - We received your order on November 11th. - We shipped it on November 15. - It was received by your relay point on November 17. - Your parcel was collected on November 20. The most likely explanation we can come up with is that an error was made by your relay point, which gave you the wrong parcel and (possibly) gave your parcel to another customer. We therefore invite you to return to this relay point to get to the bottom of this problem, as unfortunately we cannot be held responsible for this error. Please do not hesitate to contact us should you require any further information.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/10/2019
The diffuser smells like nothing, I'm very disappointed!
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Response from Labellemeche
Hello, diffusers are not to be used in the same rooms as scented candles. Diffusers should be used in high-traffic areas such as an entrance hall, bathroom, small office, toilet, guest room...
They are not very effective in a living room, which is often larger than 25-30m2.
We look forward to hearing from you.
Sincerely, The La Belle Mèche team
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