The online store Labellemeche is praised for its fast and careful shipping, with many customers noting that their orders arrive on time and in excellent condition. The candles consistently receive high marks for their quality, with specific mentions of the refined scents and craftsmanship, making them a favorite among users who appreciate the attention to detail. Customers express satisfaction with the variety of fragrances available, including unique offerings like marine whisky ambiance and delicate Christmas scents that create a delightful atmosphere at home.
Thank you for taking the time to share your experience. We are sincerely sorry to learn that you received an open bottle.
As agreed by phone today, a new bottle of laundry detergent will be sent to you as soon as possible.
Best regards,
The La Belle Mèche team.
M
Marie-Helene D.
Rating: 3 out of 5
following a purchase from 17/06/2024
Pleasant fragrance, too bad the wax doesn't melt horizontally...
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Response from Labellemeche
Hello, Madam,
We're sorry you had a problem burning your candle.
Our recommendations for burning our scented candles are summarized in this usage page (https://www.labellemeche.com/pages/comment-entretenir-sa-bougie-parfumee-pour-qu-elle-reste-belle-plus-longtemps).
To get the most out of your candle, you need to burn it in regular intervals of 1h30 to 2h. Shorter burn times will create a hole in the middle of your candle, and it won't "go down" properly.
Another tip: remember to (re)cut the wick of your candle before each use to remove the soot from the previous burn and to straighten the wick for the next burn.
Please do not hesitate to contact us for further information.
Yours sincerely
The La Belle Mèche team
J
Jean-Charles M.
Rating: 3 out of 5
following a purchase from 05/03/2024
Order received in 2 instalments
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Response from Labellemeche
Hello Sir,
You had been warned by our services that the shipment would be made in 2x and that this was an error by our logistics center (which was corrected almost instantly).
Does this deserve a mark of 3? 😉
Sincerely, The La Belle Mèche team
J
Jocelyne D.
Rating: 3 out of 5
following a purchase from 24/11/2022
The box was half crushed, for a gift it's a bit disappointing.
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Mickael M.
Rating: 3 out of 5
following a purchase from 21/11/2022
Very good site, serious. However, the quality of the candles is very uneven. You have to spend money to try them.
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Christel S.
Rating: 3 out of 5
following a purchase from 19/02/2022
I know this candle and hadn't bought one for a long time. I love the mint basil version. I have to admit I'm disappointed with the feeling that you're squeezing quality for profit and it's unpleasant. It's much less fragrant and melts quickly. I won't be at the 50-hour mark, that's for sure. Personally, I'd like to support our French nuggets, but I have to admit that I won't be coming back to this one. That doesn't stop it from continuing to smell good with a beautiful wax.
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Response from Labellemeche
Hello Madam, We're quite surprised by your comment because we haven't changed a thing about the Menthe Basilic scented candle in the 8 years it's been around. In fact, this candle has been one of the brand's best references since the beginning of the adventure. The fragrance is strictly the same, and the 100% vegetable, soy-based wax has been strictly the same since 2013. As a reminder, to get the most out of our scented candles, we recommend burning them in rooms no larger than 35m2 (beyond that, the fragrance captured in the wax is not concentrated enough to diffuse into larger rooms). Another tip: burn them in regular 2-hour increments (beyond that, your candle burns faster and you obviously lose burning time). Please do not hesitate to contact us should you require any further information. Sincerely, The La Belle Mèche team.
M
Monique D.
Rating: 1 out of 5
following a purchase from 28/11/2021
Order lost in the post. Contacted customer service to send a replacement order, finally sent after a week (after reminder), without tracking link, which had to be claimed.
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Response from Labellemeche
Hello Madam, We have done our utmost to respond as quickly as possible to the loss of your parcel by La Poste. We are sorry that we were unable to respond more quickly to your request.
C
Camille B.
Rating: 3 out of 5
following a purchase from 04/12/2021
Order sent quickly and very very well packaged. Disappointment with one of the two candles, it doesn't smell much!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/11/2021
Are you kidding me? You want my opinion while you turn a deaf ear to my requests? It's been 15 days since I ordered two candles, and La Poste tells me you haven't even sent them. The least you can do is not "give your customers the runaround".
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Response from Labellemeche
Hello Madam, First of all, once again, we are very sorry for the inconvenience caused by the non-receipt of your parcel: the inquiry launched by our logistics team with the postal services has not yet received a reply, given the current order load. We will return your order as soon as possible, considering that the waiting time is definitely too long. Having said and done that, we can't let you say that we've been deaf to your requests: indeed, we've systematically replied to all your e-mails and you've even had Pierre (our co-founder) on his direct line (by phone and text message) trying to clarify the matter. We find your comment regrettable, as it will "hurt" our brand (even if we understand your irritation...): in fact, we have an issue about this specific order, whereas the other 15 orders and deliveries you have made have always been perfect with La Belle Mèche. We remain at your entire disposal. Yours sincerely, The La Belle Mèche team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/11/2021
I never received my order.
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Response from Labellemeche
Thank you for your feedback! We're very sorry about this situation, which is totally beyond our control (and which explains why we don't understand your rating and the review you left on our site). Here are the details of your order placed on the La Belle Mèche website: - We received your order on November 11th. - We shipped it on November 15. - It was received by your relay point on November 17. - Your parcel was collected on November 20. The most likely explanation we can come up with is that an error was made by your relay point, which gave you the wrong parcel and (possibly) gave your parcel to another customer. We therefore invite you to return to this relay point to get to the bottom of this problem, as unfortunately we cannot be held responsible for this error. Please do not hesitate to contact us should you require any further information.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/08/2021
Very mixed opinion as I really like the scents. On the other hand, they don't last very long.
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Response from Labellemeche
Hello, We're very sorry to hear about this problem: it's often difficult to form an opinion about the staying power of a perfume with 1ml of perfume sample. Unfortunately. We'll be reworking our samples to improve staying power with a spray bottle. We remain at your disposal. The La Belle Mèche team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/07/2021
Some scents are much more pronounced than others. out of a diffuser and concerning me should, as the diffuser fir, smell out in the room where it is posed.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/04/2021
A little disappointed by the product
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/02/2021
The site is very easy to navigate and order, but I had several problems with the delivery, which was disappointing: - on the site, there's no indication of the delivery time, only that it's "fast", which doesn't help when you need a precise date. As a result, I received the order too late for the birthday I'd ordered (6 days after the order was placed). No worries about not being delivered the day after the order was placed, but an indication (delivery within 3 days, 5 to 6 days, a week, etc.) would be welcome - I had asked for delivery to a "point relai" for peace of mind and to avoid having to wait for a deliveryman downstairs. Except that I still had a home delivery. As I wasn't at home, I had to deal with a rather annoyed deliveryman (and rightly so) who called me several times, left messages and finally came and waited on my doorstep for nothing. A waste of everyone's time that could have been avoided.
Having said that, the delivery was correct and the product was in perfect condition when it arrived.
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Response from Labellemeche
Hello Sir, We apologize for the inconvenience and delay in processing your order. At the time of your order, we were still "running in" on our new website and had a slight delay in the dispatch of our orders.
We're very sorry about this.
We are delighted that your delivery was correct and that the product is to your liking.
We remain at your entire disposal.
Sincerely, The La Belle Mèche team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2020
I ordered a liquid soap which I found in the box, the cap had been badly screwed. It's a pity and the fault is human but 3/4 lost...
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Response from Labellemeche
Hello Madam, We have just sent you an e-mail via our address [email protected] !
We're very sorry about this.
We look forward to hearing from you.
The La Belle Mèche team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/04/2020
delivery a little slow. pump inoperative. otherwise great
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Response from Labellemeche
Hello Sir, Thank you for your order and your feedback.
Due to the distribution problems currently being experienced by La Poste (fewer letter carriers and a slower service), your order must have been delivered a few days late. We apologize for this.
Concerning your pump, we imagine it concerns your Menthe Basilic liquid soap: how can we help you?
Please do not hesitate to contact us.
Sincerely, The La Belle Mèche team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/10/2019
The diffuser smells like nothing, I'm very disappointed!
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Response from Labellemeche
Hello, diffusers are not to be used in the same rooms as scented candles. Diffusers should be used in high-traffic areas such as an entrance hall, bathroom, small office, toilet, guest room...
They are not very effective in a living room, which is often larger than 25-30m2.
We look forward to hearing from you.
Sincerely, The La Belle Mèche team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/09/2019
The site is well
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/09/2019
I love La Belle Mèche candles and have bought a few. This time I wanted to try the alcohol-free fragrance diffusers. I bought three and was disappointed. The fragrance is not the same as that of the candle of the same name and it doesn't really diffuse, the smell is really felt in the immediate vicinity of the diffuser. For an order over 150 Euros, I wouldn't buy another diffuser.
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Response from Labellemeche
Hello, diffusers should not be used in the same rooms as scented candles. Diffusers are best used in high-traffic areas such as entrances, bathrooms, small offices, toilets, guest rooms, etc. They are not very effective in living rooms, which are often larger than 25-30m2. We look forward to hearing from you. Sincerely, The La Belle Mèche team
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