/10
★★★★★
based on 3335 reviews published
★★★★★
based on 3335 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I am still waiting for the refund of the order following its return to you
Matthieu S.
purchased on 27/04/2025
Translated review
Answer from LAGRANGE
Hello,
Thank you for your message.
We are sorry for this delay.
I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected]
We wish you a great day!
Marie
Thank you for your message.
We are sorry for this delay.
I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected]
We wish you a great day!
Marie
1
/5
★☆☆☆☆
I have a piece, well received, but I have no instructions for how to install it.
Quite unfortunate
Sarah H.
purchased on 28/03/2025
Translated review
Answer from LAGRANGE
Hello, Thank you for your message. We are sorry for this inconvenience. I invite you to contact Ingrid who takes care of our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1
/5
★☆☆☆☆
For now I am satisfied, I am ordering my flavors for the yogurts
Sophie L.
purchased on 27/03/2025
Translated review
Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
1
/5
★☆☆☆☆
Waffle maker order €99 from February 19 never received.
Philippe B.
purchased on 19/02/2025
Translated review
1
/5
★☆☆☆☆
Hello,
Like other reviews, huge disappointment as the brand has a good reputation. A waffle maker that is only a month old is cracking at the joint. Customer service insists it is not covered by warranty. Strong coffee but okay. And announces a plastic part for €50 to proceed with the repair (thankfully, they offer the labor). Add to that the shipping and return costs of €30 and... Ta-da: it's better to buy a new device (with -15% right now, it's the same price). Oh no, it's even cheaper because at that price you get a set of plates from the old device... a set that is sold for €50! We're walking on our heads.
'marine' L.
purchased on 16/01/2025
Translated review
Answer from LAGRANGE
Hello, We are sincerely sorry to hear about your disappointment regarding your waffle maker. We understand your frustration and thank you for taking the time to share your experience. Customer satisfaction is our priority. We invite you to discuss with our customer service to explore other possible options. Thank you for your understanding and loyalty. We hope to regain your trust. Best regards, The Lagrange team
1
/5
★☆☆☆☆
One star because we cannot give less... This is our second purchase, Lagrange was synonymous with quality and durability for us, what a disappointment!!! Upon receiving our order (which was supposed to be a Christmas gift), we had the unpleasant surprise of discovering a raclette service in deplorable condition, one wonders if we were really sent a new device?! The packaging and protections were intact, so it is not a delivery problem. The cooking plate is scratched, the cooking stone is damaged in two places, small broken pieces of plastic floating at the bottom of the box, the heating plate is deformed and touches the plastic base (super dangerous!), all these defects must have been present before shipping... In short, unacceptable and disrespectful towards customers, especially given the price!! Of course, we sent an email to customer service as soon as we received the order to request a return and a refund, but we are still waiting for their response for 2 weeks... To date, still no solution!! This confirms the little consideration regarding customer satisfaction, in short, run away!
Pauline D.
purchased on 12/12/2024
Translated review
Answer from LAGRANGE
Hello, We are sincerely sorry for the experience you had with your order. What you describe does not reflect the quality and service standards we uphold at Lagrange for nearly 70 years. Your feedback alerts us to several points that require immediate attention. To quickly resolve this situation, we invite you to contact us again Ingrid via our dedicated customer satisfaction address: [email protected], or by phone at 04 78 86 40 40. We will do everything possible to prioritize your request. We hope you will give us the opportunity to regain your trust. Again, our apologies for this situation and thank you for taking the time to share your feedback with us. The Lagrange team
1
/5
★☆☆☆☆
Order not received. No response to the message left on their contact. To be avoided.
Jean-pierre D.
purchased on 08/12/2024
Translated review
Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our customer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1
/5
★☆☆☆☆
No response to my complaint in customer service
Sebastien D.
purchased on 02/12/2024
Translated review
Answer from LAGRANGE
Hello, We are sorry for our lack of response. I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1
/5
★☆☆☆☆
This is the 2nd time I order a Lagrange waffle maker. The 1st time model Super2, my waffle maker fell about 5cm, it completely broke at the handle, I really had a bitter taste because for the price I didn't think a small fall could put it in such a state. Considering it was my fault, I bought another waffle maker 2 years later. The 2nd waffle maker model Premium this time, I wanted to take what I considered to be the most qualitative. The package arrived and how to explain... The waffle maker was literally and almost a midnight game in 100 pieces inside. The package had obviously been mishandled but again, I don't understand how it could end up in such a state. I returned the product and got a refund. I will turn to another Belgian brand known for its robustness because at over 100€, we expect the product to be at least sturdy. Putting heavy cast iron plates on fragile plastic supports is really not wise especially at the price we pay.
Elisabeth P.
purchased on 02/12/2024
Translated review
Answer from LAGRANGE
Hello Madam, Thank you for your feedback. Please know that we are particularly attentive to the packaging of our devices: we study the cushioning and the best way to place the device in the box to protect it as much as possible, we also pay great attention to the packaging of our parcels. Unfortunately, we depend on carriers who sometimes mishandle the packages... I am sorry that you did not find satisfaction with Lagrange devices. I remain at your disposal, Best regards, Marie
1
/5
★☆☆☆☆
Package received in poor condition with impacts on the box.
The product is not even protected in the box, it looks like refurbished!
I preferred to order directly from the brand's site for more security, but apparently it's not better...
Kevin V.
purchased on 29/11/2024
Translated review
1
/5
★☆☆☆☆
Still not delivered after several follow-ups.
Serge F.
purchased on 14/11/2024
Translated review
1
/5
★☆☆☆☆
Not received and I sent an email to understand and no response to my question
Christelle B.
purchased on 29/10/2024
Translated review
Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1
/5
★☆☆☆☆
Did not receive the order
Camille D.
purchased on 14/09/2024
Translated review
Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1
/5
★☆☆☆☆
Order placed on August 29th lost by the carrier, a second shipment made by Lagrange, never heard back except for the order tracking, on September 19th nothing, it's a pathetic tracking
Georges T.
purchased on 29/08/2024
Translated review
Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1
/5
★☆☆☆☆
Well, I am very disappointed, as I mentioned yesterday in various email exchanges with Mrs. Ingrid from customer service whom I contacted following the recommendations of Mrs. Marie. I have received no response. As for the return of my waffle maker which was damaged due to transport, because the carriers are very rough, Mrs. Ingrid sent me the return label, but I want to be sure that she sends me a brand new one, not a refurbished one. I paid to get a brand new one and she has not responded to me and I still have not received the Bordeaux spreader that was not included in my package. I also reported this to Mrs. Ingrid, she told me she would take care of it immediately but I have not received anything yet. So please, can you tell me if I can really return my waffle maker which is damaged in the corner due to transport and that you send me a brand new one? That was my question yesterday and I did not get a response. Thank you very much. Have a nice day. Jacqueline Madar 06 52 20 85 07 and also in the pouch of the mini waffle makers and tarts, it was very very very damaged. There was a lot of dust whereas when I ordered the waffle picker from Amazon, the pouch was transparent, shiny, and clean, not like the one you sent me which contained the mini waffles and mini tarts. I reported that too, it’s still strange. Thank you for your response, I hope to get an answer today because yesterday I waited and got no response from Mrs. Ingrid. It was radio silence. Plus, I love your waffle maker, I only find it with you and my sister also loves it and I promised to buy her one for Christmas. So please make an effort.
Jacqueline M.
purchased on 19/08/2024
Translated review
Answer from LAGRANGE
Hello Madam, We are sincerely sorry for this situation. Unfortunately, it can happen that carriers are not gentle with packages and therefore the products inside may be damaged. Ingrid has indeed received your email from yesterday and is doing her best to respond and find the best solution for you. Additionally, I have taken note of your feedback regarding the packaging of your mini waffle plates. I remain at your disposal. Best regards, Marie
1
/5
★☆☆☆☆
Hello, I was very surprised to find that the burgundy spreading spoon was missing, it was not there I turned the boxes over and over and there was nothing and my invoice was not there either. A consultant replied to me by email saying that the invoice is on my account I found it, I did not know it was on my account and moreover the corner of the waffle maker is damaged due to transport. Ah I am really very very disappointed. Yet I love this waffle maker I already bought one from you a few years ago and now I bought another one I wanted a brand new one and it is damaged on the side due to transport I love this model so much and my sister, she loves it so much that I am going to give her the same one for Christmas from you. Well here is my opinion Jacqueline Madar, 06 52 20 85 07
Jacqueline M.
purchased on 30/08/2024
Translated review
1
/5
★☆☆☆☆
Purchase of a refurbished product sold at half price. Aside from the absence of the ladle, everything seems like new (no dough, box not damaged, the second set of plates present). Already used several times with satisfaction. Cooking waffles in 2min 30 / 2min. Only downside is the waffle recipe - which could be better - Both kids and adults are very satisfied. At €55 I recommend especially with the 3-year warranty.
Cyrille K.
purchased on 29/06/2024
Translated review
1
/5
★☆☆☆☆
Purchase of a refurbished product sold at half price. Apart from the absence of the ladle, everything seems like new (no chips, box not damaged, the second set of plates present). Already used several times with satisfaction. Cooking waffles in 2min 30 / 2min. Only downside is the waffle recipe - which could be better - Both kids and adults very satisfied. At €55 I highly recommend especially with the 3-year warranty.
Cyrille K.
purchased on 29/06/2024
Translated review
Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
1
/5
★☆☆☆☆
Did not receive my order!!!!
Christine D.
purchased on 04/05/2024
Translated review
Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who handles our customer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
1
/5
★☆☆☆☆
It's a shame that the plates are already fixed in the 'packs'. I would have liked to take a 'pack' of Liège waffle / croque monsieur / grill-panini. It's a pity. So I can't fully enjoy the other plate offers or otherwise spend more like I did and not have exactly what I want...
Bourguet A.
purchased on 26/04/2024
Translated review
1
/5
★☆☆☆☆
Good site, easy to use
Floriane L.
purchased on 28/01/2024
Translated review
Answer from LAGRANGE
Hello, Thank you for your positive feedback! Best regards, Marie
1
/5
★☆☆☆☆
Meets my expectations, very happy
Giraudeau A.
purchased on 27/01/2024
Translated review
Answer from LAGRANGE
Hello, Thank you for your positive feedback! Best regards, Marie
1
/5
★☆☆☆☆
Following the breakage of the attachment system of the potato masher after 7 or 8 uses, I obviously ordered a new potato masher indicating the problem with a photo attached. And nothing more.
BrÉsil P.
purchased on 23/01/2024
Translated review
Answer from LAGRANGE
Hello, Thank you for your feedback. We are sorry. Ingrid, who handles our customer service, will respond to you as soon as possible to find the best solution for you. I am also at your disposal, Best regards, Marie
1
/5
★☆☆☆☆
I never received an email: neither when ordering, nor when shipping, nor when my package arrived at the pickup point! And when you send an email, you don't get a response. Only after complaining on the Facebook page. It's very unfortunate. I will not order again through your site.
Dillie V.
purchased on 23/01/2024
Translated review
Answer from LAGRANGE
Hello, Thank you for your feedback. We are sincerely sorry for this absolutely unprecedented situation. There must have been a problem with the distribution of the various emails. I remain at your disposal. Best regards, Marie
1
/5
★☆☆☆☆
My order does not satisfy me at all. The lactic ferments are altered, and the fermentation time of my yogurts must be doubled to achieve a normal consistency. I had already ordered ferments from this site, and they were of acceptable quality. For this purchase, there is presumably a problem with the merchandise.
Stéphanie L.
purchased on 14/01/2024
Translated review
1
/5
★☆☆☆☆
Great quality
Serge P.
purchased on 27/11/2023
Translated review
1
/5
★☆☆☆☆
The customer service is simply catastrophic and insulting. I received a defective machine for which I requested a replacement, and Lagrange simply sent me a machine whose stone was still dirty from previous owners, with protective film on the steel that fused with the base, making it impossible to remove, and exchanged the pots and power cable for cheap plastic copies from China. Who do they think they are fooling? Can customers be treated like this in 2023? This is a brand to avoid.
Chaker B.
purchased on 24/11/2023
Translated review
1
/5
★☆☆☆☆
Very good site
Anita B.
purchased on 25/11/2023
Translated review
1
/5
★☆☆☆☆
Very long shipping times, next time I will order from AMAZON
Jacques G.
purchased on 27/11/2023
Translated review
Answer from LAGRANGE
Hello, Thank you for your comment. As mentioned on our site in recent days, we have indeed been victims of our success during the Black Friday period. Please know that all the staff of our SME were mobilized to ship orders as quickly as possible, but despite these efforts, there were indeed delays in deliveries. We hope that despite this setback, you will be fully satisfied with our products. The Lagrange team.
1
/5
★☆☆☆☆
Broken pots, poorly packaged parcel. Reported by email to Lagrange --- no response
Bruno G.
purchased on 26/11/2023
Translated review
Answer from LAGRANGE
Hello, We are sincerely sorry for this inconvenience. I have informed Ingrid from customer service about the problem you are experiencing, so she can find the best solution for you. Best regards, Marie