/10
★★★★★
based on 3335 reviews published
★★★★★
based on 3335 reviews published
Latest customer reviews
5
/5
★★★★★
Very good, order received quickly, smooth service, I recommend the site.
Acheteur Vérifié
purchased on 07/06/2022
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5
/5
★★★★★
Items conform to those ordered, delivery time respected, device in perfect working condition (I bought a refurbished device) and I was able to benefit from an extended warranty of one year. I recommend Lagrange for this professionalism.
Acheteur Vérifié
purchased on 11/06/2022
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5
/5
★★★★★
Serious transaction.
Acheteur Vérifié
purchased on 10/06/2022
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5
/5
★★★★★
Simple, intuitive, Nothing negative to say.
Acheteur Vérifié
purchased on 10/06/2022
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4
/5
★★★★☆
Good
Acheteur Vérifié
purchased on 10/06/2022
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5
/5
★★★★★
Our 2 plancha very good product
Acheteur Vérifié
purchased on 10/06/2022
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5
/5
★★★★★
Very good quality products
Acheteur Vérifié
purchased on 10/06/2022
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5
/5
★★★★★
Nothing to report, excellent
Acheteur Vérifié
purchased on 09/06/2022
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5
/5
★★★★★
No problem
Acheteur Vérifié
purchased on 30/05/2022
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5
/5
★★★★★
Nothing to say! It's great!
Acheteur Vérifié
purchased on 08/06/2022
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4
/5
★★★★☆
Very easy to navigate site
Acheteur Vérifié
purchased on 06/06/2022
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5
/5
★★★★★
Nothing to report: simple, easy to use.
Acheteur Vérifié
purchased on 08/06/2022
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5
/5
★★★★★
Very good site. all useful information is there.
Acheteur Vérifié
purchased on 07/06/2022
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 07/06/2022
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5
/5
★★★★★
Good
Acheteur Vérifié
purchased on 05/06/2022
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5
/5
★★★★★
Shipping costs too high for small purchases
Acheteur Vérifié
purchased on 02/06/2022
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4
/5
★★★★☆
Navigation on the site is very simple.
Acheteur Vérifié
purchased on 04/06/2022
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5
/5
★★★★★
Very good. The products are good. Fast delivery.
Acheteur Vérifié
purchased on 07/06/2022
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5
/5
★★★★★
Fast delivery and well packaged, I bought a refurbished device. So far no issues, the device is good, just the ladle has a small dent and the packaging is damaged. We'll see over time. But it's a good device.
Acheteur Vérifié
purchased on 26/05/2022
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5
/5
★★★★★
Order delivered quickly and on time. Quality material.
Acheteur Vérifié
purchased on 03/06/2022
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5
/5
★★★★★
I went to the Lagrange site to specifically look for a cooking stone to replace the original one that cracked and broke during use. I was able to quickly and confidently identify the right part.
Acheteur Vérifié
purchased on 03/06/2022
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 02/06/2022
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5
/5
★★★★★
Order arrived as expected. Site. Order arrived as expected. Package impeccable.
Acheteur Vérifié
purchased on 02/06/2022
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4
/5
★★★★☆
Easy to use. Lacks a bit of photos of the items.
Acheteur Vérifié
purchased on 01/06/2022
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5
/5
★★★★★
The site is very ergonomic
Acheteur Vérifié
purchased on 23/05/2022
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5
/5
★★★★★
Everything is perfect!
Acheteur Vérifié
purchased on 03/06/2022
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5
/5
★★★★★
Very good responsiveness in sending and tracking the package.
Acheteur Vérifié
purchased on 02/06/2022
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4
/5
★★★★☆
Site very easy to understand. The products I wanted were easy to find.
Acheteur Vérifié
purchased on 22/05/2022
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5
/5
★★★★★
Nothing to say, as usual. I have been ordering my ferments from the site for years now. Products almost always available. Fast, complete delivery without any unpleasant surprises.
Acheteur Vérifié
purchased on 27/05/2022
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1
/5
★☆☆☆☆
I ordered a Grill' Pierre® Deluxe for Mother's Day. I received the product on time. Unfortunately, the stone, poorly protected in the package, arrived with broken corners. The product also had a cosmetic defect that should not have passed if it had been properly checked before shipping. Regrettable from a brand that boasts of producing in France. The after-sales service is also not up to par: no response to my complaint after three days. I had to follow up before I could return my product. My order is dated May 24, my complaint from May 29, and today is June 10 and I still do not have my order. Satisfying the customer is not Lagrange's priority.
Acheteur Vérifié
purchased on 24/05/2022
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Answer from LAGRANGE
Hello, We are sorry to hear that your product was damaged during transport. We do our best to protect our products, but transport damage is always possible. We sincerely apologize for this incident. Our consumer service sent you a prepaid label to return your product on June 1. Once we receive it, we will proceed with its repair or exchange depending on the severity of the damage. Please note that we are a small business and our consumer service consists of only one person, which is why the processing time for requests can sometimes take several days. Nevertheless, customer satisfaction is at the center of our priorities and we do our best to find an adequate solution to each issue. The Lagrange team.