/10
★★★★★
based on 3335 reviews published
★★★★★
based on 3335 reviews published
Latest customer reviews
5
/5
★★★★★
Very clear and practical site.
Gilles S.
purchased on 24/11/2024
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5
/5
★★★★★
Very satisfied with my purchase.
Marie-christine D.
purchased on 02/12/2024
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4
/5
★★★★☆
Fast and compliant delivery.
Christelle L.
purchased on 28/11/2024
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5
/5
★★★★★
Hello, I am very satisfied and the customer service is great. I ordered a waffle maker but during the holiday period, the pickup point was overwhelmed and the post office left the package far from my home for 3 days and I couldn't retrieve it. I sent a message to customer service via the online form, and I received a response the same day, with a reshipment to my home, and free of charge. That's exceptional. The waffle maker seems to be of good quality. Thank you.
Souha T.
purchased on 02/12/2024
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4
/5
★★★★☆
Regarding the material: choice, accessories, price, and quality are impeccable. However, the delivery turned out to be chaotic, and customer service was completely off the mark. Either they didn't take the time to read my messages properly, or it's from a platform abroad where the responses are incongruous. Without this negative point regarding delivery/customer service, Lagrange deserves 5 stars. The waffle iron is of good quality, works very well, and the price (iron + 2 sets of plates) is very interesting, better than on other sales sites.
Remi M.
purchased on 05/12/2024
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5
/5
★★★★★
Very good, well made, a lot of choices, easy to navigate.
Chantal B.
purchased on 27/11/2024
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5
/5
★★★★★
The site is very clear and easy to use. The package arrived on time. This is not the first time I have used the site and I will return....
Sylvie B.
purchased on 04/12/2024
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5
/5
★★★★★
Thank you for this quick delivery... exactly what I was expecting to continue our crepe parties with the little ones
Muriel R.
purchased on 05/12/2024
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5
/5
★★★★★
Simple site and delivery without problems.
Jean-rene C.
purchased on 29/11/2024
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5
/5
★★★★★
Very easy order, fast delivery
Laurence D.
purchased on 05/12/2024
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5
/5
★★★★★
Everything went well.
Patrick S.
purchased on 29/11/2024
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5
/5
★★★★★
Very practical
Celine T.
purchased on 28/11/2024
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5
/5
★★★★★
Fast delivery - product as described and very effective
Thomas V.
purchased on 29/11/2024
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5
/5
★★★★★
Good material
Bernard Z.
purchased on 24/11/2024
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5
/5
★★★★★
Perfect, sturdy package everything is well protected
Marie Helene E.
purchased on 26/11/2024
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3
/5
★★★☆☆
Excellent product. The previous one lasted over 20 years. It's the waffle maker plug that came loose.
Alain H.
purchased on 26/11/2024
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5
/5
★★★★★
Quality material!! You can buy with your eyes closed!!! I recommend ++++++ Only downside: It's a shame there aren't more options for other plates. Limited to croque monsieur, waffles, wafers, and heart-shaped wafers
Veronique L.
purchased on 02/12/2024
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2
/5
★★☆☆☆
What a surprise it was for me to return the yogurt maker and see that it was made in China. I had made a selection of made in France products, and for me, Lagrange, with its French flag on the logo, had local production. Unfortunately, this is not the case.
Thomas J.
purchased on 26/11/2024
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Answer from LAGRANGE
Hello, I am sincerely sorry that you are disappointed. Lagrange is indeed a French company, based in Lyon. The majority of our products are manufactured in France at our manufacturing workshop in Vourles (69). However, some items are made in China, and they fully comply with the specifications of our engineers. Thank you for your understanding. Best regards, Marie
5
/5
★★★★★
Very good.
Emmanuelle G.
purchased on 24/11/2024
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Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
1
/5
★☆☆☆☆
No response to my complaint in customer service
Sebastien D.
purchased on 02/12/2024
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Answer from LAGRANGE
Hello, We are sorry for our lack of response. I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you. Here is her email address: [email protected] We wish you a great day! Marie
4
/5
★★★★☆
Smooth site
Christian D.
purchased on 26/11/2024
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Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
5
/5
★★★★★
Navigation on the site is very easy, fast delivery and very good product. Very happy with my purchase and I will do it again
Sylvie C.
purchased on 25/11/2024
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Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
5
/5
★★★★★
Perfect order and fast delivery
Laurence T.
purchased on 04/12/2024
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5
/5
★★★★★
Smooth and intuitive site
Mariana W.
purchased on 25/11/2024
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Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
5
/5
★★★★★
Items found quickly
Sylvie M.
purchased on 24/11/2024
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Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
5
/5
★★★★★
Perfect
Delphine M.
purchased on 24/11/2024
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Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie
5
/5
★★★★★
Everything went very well, deadlines respected, products of excellent quality. This reference was to complement a purchase from last year.
Francoise A.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
This is the 2nd time I order a Lagrange waffle maker. The 1st time model Super2, my waffle maker fell about 5cm, it completely broke at the handle, I really had a bitter taste because for the price I didn't think a small fall could put it in such a state. Considering it was my fault, I bought another waffle maker 2 years later. The 2nd waffle maker model Premium this time, I wanted to take what I considered to be the most qualitative. The package arrived and how to explain... The waffle maker was literally and almost a midnight game in 100 pieces inside. The package had obviously been mishandled but again, I don't understand how it could end up in such a state. I returned the product and got a refund. I will turn to another Belgian brand known for its robustness because at over 100€, we expect the product to be at least sturdy. Putting heavy cast iron plates on fragile plastic supports is really not wise especially at the price we pay.
Elisabeth P.
purchased on 02/12/2024
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Answer from LAGRANGE
Hello Madam, Thank you for your feedback. Please know that we are particularly attentive to the packaging of our devices: we study the cushioning and the best way to place the device in the box to protect it as much as possible, we also pay great attention to the packaging of our parcels. Unfortunately, we depend on carriers who sometimes mishandle the packages... I am sorry that you did not find satisfaction with Lagrange devices. I remain at your disposal, Best regards, Marie
4
/5
★★★★☆
No issues with the service but a problem during the payment, hacked credit card. After entering my information, the page disappeared and reappeared. A few days later, the bank blocked a withdrawal from a bizarre company based in Portugal.
Emmanuelle J.
purchased on 27/11/2024
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry to hear about your misadventure. However, we have not had any security alerts of this type, the banking data on our site complies with current security protocols thanks to our partner Payplug (Banque Populaire). As a precaution, we also invite you to check the device (computer/phone) used during your purchase. The Lagrange team.
5
/5
★★★★★
Everything is perfect
Claude Agnes G.
purchased on 02/12/2024
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Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a great day! Marie