/10
★★★★★
based on 3335 reviews published
★★★★★
based on 3335 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very fast delivery. Very good products The only negative point is that after several orders with them. No discount coupon is granted. Just a shame.
Amandine B.
purchased on 12/02/2024
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3
/5
★★★☆☆
Very clear site.
Philippe M.
purchased on 06/02/2024
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Answer from LAGRANGE
Hello, Thank you for your positive feedback! Best regards, Marie
3
/5
★★★☆☆
The item suits me, but I am not satisfied with the customer service, order received but incomplete missing the ladle, email sent no response
Donya D.
purchased on 25/01/2024
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Answer from LAGRANGE
Hello, Thank you for your feedback. We are sincerely sorry. Ingrid, who handles our customer service, will respond to you as soon as possible to find the best solution for you. I am also at your disposal, Best regards, Marie
2
/5
★★☆☆☆
Item not delivered...
Alain P.
purchased on 28/01/2024
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3
/5
★★★☆☆
Hello, yogurt maker lid too fragile, delivery times too long
Christian T.
purchased on 22/01/2024
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3
/5
★★★☆☆
Very damaged packaging, oversized box, so the box and the device's manual are also damaged. The power cord is not the original (in red) but a replacement cord.
Rachel W.
purchased on 13/01/2024
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Answer from LAGRANGE
Hello, Thank you for your feedback. We are sincerely sorry for this inconvenience. If your device is damaged, I invite you to contact Ingrid who handles our consumer service so she can find the best solution for you: [email protected] Regarding the red cord, it no longer exists and has been replaced by a black cord. Best regards, Marie
3
/5
★★★☆☆
The site is correct - The order went well, but the delivery date compared to your information was not respected, which means I paid for a chronopost for nothing and it is not cheap.
Philippe L.
purchased on 09/01/2024
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Answer from LAGRANGE
Hello, Thank you for your feedback. We are sorry for this abnormally long delivery time. Indeed, January is a period of high activity for our SME, which may explain the extended delivery times. We thank you for your patience. Best regards, Marie
2
/5
★★☆☆☆
Quality of service is very, very average. Order placed on 26/12, shipped only on 3/01 while the product is in stock. So, I asked to change the delivery address before shipping, and I was told 2 days later that it was too late! The order had already been sent in the meantime. In short, not at all up to the quality of the products, it's a shame.
Alban M.
purchased on 26/12/2023
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3
/5
★★★☆☆
The delivery service needs improvement. Despite the extra fee paid for delivery in less than 5 days, the package arrived in 7 days and therefore not at the right place.
Vincent Q.
purchased on 16/12/2023
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3
/5
★★★☆☆
Very long delivery
Corinne B.
purchased on 20/12/2023
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry for this inconvenience. Indeed, during the holiday season, delivery times are extended... Our SME has been a victim of its success and we had to manage a denser flow of orders. We are sorry. Best regards, Marie
3
/5
★★★☆☆
Long wait for delivery obtained after complaint
Christiane D.
purchased on 30/11/2023
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3
/5
★★★☆☆
The yogurt maker order arrived in poor condition, probably due to a transport issue. Customer service is very responsive, I am waiting for the replacement part. Hence only 3 stars
MichÈle K.
purchased on 03/12/2023
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2
/5
★★☆☆☆
Very long delivery and my package was open, cardboard torn. Not a good experience.
Camille W.
purchased on 27/11/2023
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Answer from LAGRANGE
Hello, Thank you for your message. We are sorry, there must have been a problem during transport. I invite you to contact Ingrid who takes care of our consumer service so that she can find the best solution for you. Here is her email address: [email protected] We wish you a nice day! Marie
3
/5
★★★☆☆
I ordered a Lagrange raclette machine via my company's site. The stone arrived broken. I then ordered a new stone but it arrived with a curious stain across the entire width of the stone, it looks like a manufacturing defect.
Salima F.
purchased on 15/12/2023
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Answer from LAGRANGE
Hello, Thank you for your feedback, we are sincerely sorry for this inconvenience. I invite you to contact Ingrid who handles consumer services so she can find the best solution for you! [email protected] I remain at your disposal. Best regards, Marie
3
/5
★★★☆☆
Navigation OK
Jean-michel S.
purchased on 27/11/2023
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Answer from LAGRANGE
Hello, Thank you very much for your positive feedback! We wish you a wonderful day! Marie
3
/5
★★★☆☆
Payment for home delivery, the delivery person didn't even bother to come and directly dropped the package at the post office. I want to point out that on the day of my so-called delivery, I was at home and my intercom rings directly on my mobile phone. No wonder the post office continues to decline with such poor service quality.
FrÉdÉric G.
purchased on 26/11/2023
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3
/5
★★★☆☆
Not all accessories are available
Jacky P.
purchased on 28/11/2023
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3
/5
★★★☆☆
Hello, We were surprised that the price offered on the Lagrange site is much higher than the same product found in stores. Moreover, the site indicates free shipping while it charges a fee of €2??? Complaint made and response was unconvincing. I find it unfortunate that the manufacturer does not offer the same prices as its distributors. Too bad!
Francoise L.
purchased on 19/11/2023
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Answer from LAGRANGE
Hello, Thank you for your message. The prices displayed on our site outside of promotional periods are the prices we recommend to our distributors; however, we do not control their pricing policy and the offers they apply from time to time. Regarding shipping costs, delivery to a Colissimo relay point is free for purchases over €50, but home delivery is indeed charged €2, and the same applies for express Chronopost delivery to pickup points. Despite this disappointment, we hope you will be fully satisfied with our products. The Lagrange team.
2
/5
★★☆☆☆
Product received with more than 2 weeks delay....
AmÉlie F.
purchased on 26/11/2023
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Answer from LAGRANGE
Hello, We were indeed victims of our success during Black Friday, which is why delivery times were longer than usual. Please know that all the staff of our SME have been mobilized to ship orders as quickly as possible. We sincerely apologize for this setback and hope you will be fully satisfied with your order. The Lagrange team.
3
/5
★★★☆☆
Happy with my ice cream maker, which meets my expectations. However, I ordered a second bowl, which was delivered to me, but without a lid to close it. I find it a bit petty not to include the lid with the bowl. If I make 2 ice creams, 1 in each bowl, I can only close one bowl with a lid. It's a real shame...
Francoise V.
purchased on 25/11/2023
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2
/5
★★☆☆☆
It is not easy to find the references of the pans corresponding to the raclette machine.
BÉatrice B.
purchased on 24/11/2023
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3
/5
★★★☆☆
Waffle maker plates: ambiguous naming and pricing - Prefer the notion of a plate set. Change of transport provider compared to the choice made at the order
Yves B.
purchased on 26/11/2023
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3
/5
★★★☆☆
10 days to prepare an order for a device... 🤖 their wholesaler made in France must be in China
Cecile D.
purchased on 25/11/2023
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Answer from LAGRANGE
Hello, we are sincerely sorry that your experience was not positive. Indeed, there was a delay in the shipments of packages from Black Friday, which was also stated on our website. Lagrange is a French SME and more specifically from Vourloise (a village next to Lyon), most of our products are manufactured in Rhône-Alpes and assembled here in our premises. We are committed to offering quality products, durable products, and especially easy-to-use products, all with the aim of promoting conviviality and moments of sharing. We are, once again, sorry for this abnormally long delivery time. The Lagrange team.
3
/5
★★★☆☆
Ergonomic site, secure purchase and clear and regular notifications to follow the steps of the transaction. However, the delivery service leaves much to be desired: not delivered to the chosen relay point but to a different location, on the opposite side of the city, while 50 other closer points were available.
Benjamin R.
purchased on 24/11/2023
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Answer from LAGRANGE
Hello, Thank you for your comment. Unfortunately, the decision to reassign your package to another pickup point is beyond our control. This decision is made by the carrier when the initially selected pickup point is overloaded. However, we hope that you will be fully satisfied with our products. The Lagrange team.
3
/5
★★★☆☆
Difficult site to visit, not very clear / poor navigation
RÉgis D.
purchased on 11/11/2023
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Answer from LAGRANGE
Hello, Thank you for your comment. We are actively working to improve the customer experience on our site. We hope that you will still be satisfied with our products. The Lagrange team.
3
/5
★★★☆☆
The website provides the expected services. The preparation time for the shipment seemed unusually long. (About 4 working days if I remember correctly) (the delivery then took place within a normal timeframe)
Renaud N.
purchased on 20/11/2023
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3
/5
★★★☆☆
Insufficient packaging, internal box damaged. Not a big deal since it's not for a gift, but it could have been...
Francois B.
purchased on 14/11/2023
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Answer from LAGRANGE
Hello, please excuse us for this inconvenience. We sincerely hope that you will like the product. Have a nice day!
3
/5
★★★☆☆
Very nice product I was unlucky with two ordered devices one was broken and the other a bowl was damaged. Very good responsiveness from customer service but it would be good if the products were well checked before shipping and the packaging lacks protection.
Nolwenn G.
purchased on 28/10/2023
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3
/5
★★★☆☆
The product has not yet been tested.
Carole H.
purchased on 13/11/2023
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Answer from LAGRANGE
Thank you for your order. We hope you will like the product. Have a nice day!
2
/5
★★☆☆☆
Product poorly packaged: box shattered upon receipt... the device doesn't seem damaged: we will know more about its operation at Christmas since it's a gift...
NoËlle C.
purchased on 08/11/2023
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Answer from LAGRANGE
Hello, We are very sincerely sorry for this inconvenience. Can you send an email with photos to Ingrid who handles customer service at [email protected]? She will try to respond to you as soon as possible to find the best solution for you. We wish you a nice day! The LAGRANGE team