★★★★★
based on 5730 reviews published
Latest customer reviews
Everything went well
Great site Great French company Great from every point of view
Very good!
Perfect purchase
Very satisfied with my purchases.
I am very satisfied with the non-stick waffle maker. I hope you will soon extend your non-stick range (I really want to make croque monsieur and paninis, but not with a coating)
Perfect
Excellent quality! Highly recommended!
The device meets my expectations. However, the cord is a bit short.
The order went very well and the package was received on time. The fondue device works well.
Top customer service! Great products!
Perfect
Very good
TB
.
Just perfect
Super happy
Very interesting price and deadline
Perfect, very beautiful quality.
Simply perfect! I rediscover the waffles of my childhood... and the quality of made in France, while avoiding products coated with Teflon which are very bad for health!
For now we have made croque monsieur and waffles. It's very good and easy to use.
The connector I received has been successfully replaced and the device is working again. Too bad this part broke!
I ordered lids: they were delivered quickly while being carefully packaged. Nothing to complain about. I particularly commend the responsiveness and attention of the customer service following issues with my delivery location: I felt heard and supported, thank you!
The site is clear and the order went smoothly for my yogurt maker and its accessories. However, the customer experience after the purchase leaves a bitter taste. Just a few days after my order, and while I hadn't even received my package yet, I received a newsletter offering a 50% discount on all accessories with the purchase of a device. I completely understand the principle of commercial follow-up, but receiving this promotion just after paying full price is particularly frustrating. It would be wise for the brand to review the algorithm of its newsletter to exclude customers who have recently completed a similar order. It's a shame, because this lack of targeting somewhat spoils the customer journey on an otherwise very serious and efficient online store.
Thank you very much for your message and for your detailed feedback.
We are delighted that your ordering experience for your yogurt maker and its accessories went well. We are, however, sorry for the frustration felt after receiving our promotional communication. Your remark is very relevant and we completely understand your feelings.
We take your feedback regarding the exclusion of customers who have recently placed an order into account to improve the relevance of our communications. This type of feedback is valuable for us to adjust our mailings and improve the overall customer experience.
Thank you for your trust and understanding.
Have a great day,
The Lagrange team.
Very good product, and very quick and commercial exchange. Careful shipping.
Very good reception of the order, within the indicated deadlines.
Super product, the plates do not stick, very fast delivery, I am delighted
Very good product. I do not regret my purchase.
Product very well packaged, order received quickly, I am very satisfied.
Reliable and quality brand
Super
Well-made article, Fast delivery.
High-performance and easy to clean device, the waffles are delicious
The small pots for the cheese molds are very good, practical and well suited
A broken yogurt pot in many pieces upon receipt of the package.
Thank you for your message.
We are sincerely sorry to learn that a yogurt pot arrived broken upon receipt of your package. This situation does not reflect our quality commitments.
We invite you to contact our consumer service so that we can provide you with a solution quickly.
Thank you for your trust.
Have a great day,
The Lagrange team.
Glad to have found this small spare part for the waffle maker on the manufacturer's site. I didn't believe it too much. Received quickly and installed right away: here is our device operational again for a few euros. Thank you.
Great, I recommend it!
Product as described delivered quickly. The packaging (cardboard + bubble wrap for a semi-flexible plastic item) could be lighter to reduce shipping costs a bit.
Products as described. The first yogurts are successful.
The received material is perfect, however I did not receive my package at the relay point, colissimo delivered it to the post office, I could only pick it up at the opening of the post office, which was 3 days before I could retrieve it! Closed Saturday noon until Monday inclusive! Tuesday at 10 am I finally got it to make waffles!
Thank you for your message.
We are delighted that the received material brings you complete satisfaction. However, we understand your frustration regarding the delivery and pickup of the package. The management of relay points and instances depends on the carrier, particularly La Poste, and can unfortunately lead to this type of inconvenience.
Thank you for your understanding.
Have a great day,
The Lagrange team.