/10
★★★★★
based on 3641 reviews published
★★★★★
based on 3641 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Waffle maker plates: ambiguous naming and pricing - Prefer the notion of a plate set. Change of transport provider compared to the choice made at the order
Yves B.
purchased on 26/11/2023
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3
/5
★★★☆☆
10 days to prepare an order for a device... 🤖 their wholesaler made in France must be in China
Cecile D.
purchased on 25/11/2023
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Answer from LAGRANGE
Hello, we are sincerely sorry that your experience was not positive. Indeed, there was a delay in the shipments of packages from Black Friday, which was also stated on our website. Lagrange is a French SME and more specifically from Vourloise (a village next to Lyon), most of our products are manufactured in Rhône-Alpes and assembled here in our premises. We are committed to offering quality products, durable products, and especially easy-to-use products, all with the aim of promoting conviviality and moments of sharing. We are, once again, sorry for this abnormally long delivery time. The Lagrange team.
3
/5
★★★☆☆
Ergonomic site, secure purchase and clear and regular notifications to follow the steps of the transaction. However, the delivery service leaves much to be desired: not delivered to the chosen relay point but to a different location, on the opposite side of the city, while 50 other closer points were available.
Benjamin R.
purchased on 24/11/2023
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Answer from LAGRANGE
Hello, Thank you for your comment. Unfortunately, the decision to reassign your package to another pickup point is beyond our control. This decision is made by the carrier when the initially selected pickup point is overloaded. However, we hope that you will be fully satisfied with our products. The Lagrange team.
3
/5
★★★☆☆
Difficult site to visit, not very clear / poor navigation
RÉgis D.
purchased on 11/11/2023
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Answer from LAGRANGE
Hello, Thank you for your comment. We are actively working to improve the customer experience on our site. We hope that you will still be satisfied with our products. The Lagrange team.
3
/5
★★★☆☆
The website provides the expected services. The preparation time for the shipment seemed unusually long. (About 4 working days if I remember correctly) (the delivery then took place within a normal timeframe)
Renaud N.
purchased on 20/11/2023
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3
/5
★★★☆☆
Insufficient packaging, internal box damaged. Not a big deal since it's not for a gift, but it could have been...
Francois B.
purchased on 14/11/2023
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Answer from LAGRANGE
Hello, please excuse us for this inconvenience. We sincerely hope that you will like the product. Have a nice day!
3
/5
★★★☆☆
Very nice product I was unlucky with two ordered devices one was broken and the other a bowl was damaged. Very good responsiveness from customer service but it would be good if the products were well checked before shipping and the packaging lacks protection.
Nolwenn G.
purchased on 28/10/2023
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3
/5
★★★☆☆
The product has not yet been tested.
Carole H.
purchased on 13/11/2023
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Answer from LAGRANGE
Thank you for your order. We hope you will like the product. Have a nice day!
2
/5
★★☆☆☆
Product poorly packaged: box shattered upon receipt... the device doesn't seem damaged: we will know more about its operation at Christmas since it's a gift...
NoËlle C.
purchased on 08/11/2023
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Answer from LAGRANGE
Hello, We are very sincerely sorry for this inconvenience. Can you send an email with photos to Ingrid who handles customer service at [email protected]? She will try to respond to you as soon as possible to find the best solution for you. We wish you a nice day! The LAGRANGE team
3
/5
★★★☆☆
Hello, Despite the oil put on the plates, the waffle batter stuck? Best regards.
Nicole F.
purchased on 24/10/2023
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3
/5
★★★☆☆
Problem encountered with a product whose box was empty as well as a cardboard package (sending a replacement product) whose edge was completely torn and was reinforced by the post. Mechanical accident or malicious opening? Attention to logistics.
Acheteur Vérifié
purchased on 21/10/2023
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3
/5
★★★☆☆
Fast shipping, but the box was open (???). Apparently, the tape used by the shipping service was not wide enough or there was a problem with the carrier. Everything arrived well, but this is quite disconcerting, a subject to check with Lagrange.
Acheteur Vérifié
purchased on 14/10/2023
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3
/5
★★★☆☆
Accessory too expensive
Acheteur Vérifié
purchased on 30/09/2023
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3
/5
★★★☆☆
Very satisfied with the product but not with the packaging for delivery. The box was torn on one side and was reinforced by the post. Heavy devices need to be secured for shipping. Fortunately, the waffle maker was not damaged.
Acheteur Vérifié
purchased on 16/09/2023
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Answer from LAGRANGE
Hello, thank you for your feedback. We are sincerely sorry if the box received was damaged, we will pass this information to our customer service. We remain at your disposal. Best regards, The LAGRANGE team
3
/5
★★★☆☆
Easy online order
Easy delivery pickup
Average quality product
Acheteur Vérifié
purchased on 09/09/2023
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2
/5
★★☆☆☆
The Colissimo post informed me on 7/9 that due to a postal code error, my package n°6A30895043950 regarding my order HYUQWRGAV from 03/09/2023 has been returned to you. I informed your Customer Service at Lagrange by email on 8/9. To this day, I have received no response from you nor the package. It's very concerning when can I expect to receive it
Acheteur Vérifié
purchased on 03/09/2023
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2
/5
★★☆☆☆
Good
Acheteur Vérifié
purchased on 04/08/2023
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Answer from LAGRANGE
Hello, Thank you for your feedback. See you soon! The Lagrange team
3
/5
★★★☆☆
Shipping delays are too long...
Acheteur Vérifié
purchased on 17/08/2023
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Answer from LAGRANGE
Hello, Thank you for your comment. Indeed, our company was closed from 28/07 to 21/08 and processing orders placed during this period took several days for our teams. We hope that you will still be fully satisfied with your product. The Lagrange team.
2
/5
★★☆☆☆
Product returned at the beginning of August because delivered late. I informed them that I had purchased another more complete item from them in the meantime. Refund received on that day!!!! Shameful
Acheteur Vérifié
purchased on 06/07/2023
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Answer from LAGRANGE
Hello, We are sorry to hear that your shopping experience on our site did not meet your expectations. Our company was completely closed from July 30 to August 20, 2023, which is why we received your item late, and the refund was also triggered late. The Lagrange team.
3
/5
★★★☆☆
Plancha "pro"
Not very well designed.
-no on/off switch; have to unplug it every time; if it's not very accessible, not easy
-Miniature operating light, not visible outside.
-Dangerous foot adjustment; if you try to position it a bit too high, the button with its screw comes out of its housing; a problem if the plancha is hot.
Conclusion: very good cooking, but needs improvement on the functional side.
Acheteur Vérifié
purchased on 26/07/2023
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Answer from LAGRANGE
Hello, Thank you for your comment. We will share it with our design office to identify the solutions we could provide. We hope that our plancha still meets your satisfaction. The Lagrange team.
3
/5
★★★☆☆
Very fast delivery but not corresponding to the order, lit plate and not the non-stick plates, error on the site the price paid corresponds to the non-stick plates. Excellent relationship with customer service, immediate return voucher, return by postal package on July 24 or 25, well before the mentioned closure, no news since.
Acheteur Vérifié
purchased on 21/07/2023
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3
/5
★★★☆☆
The choice of the rating comes from the fact that the presented product is ultimately not compliant. see review below.
Acheteur Vérifié
purchased on 22/07/2023
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3
/5
★★★☆☆
Easy and clear navigation, but not very satisfied with the product, namely the plancha.
Acheteur Vérifié
purchased on 16/06/2023
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3
/5
★★★☆☆
Upon delivery, the products were damaged upon unpacking. A bit complicated to reach customer service by phone. The return of the products went well, but upon receiving the new products, some accessories were missing and they were damaged. I contacted customer service again and they sent the product which I received in good condition. I had chosen the fast delivery option and all in all, it took 2 weeks to receive the products in good condition, so I am very disappointed.
Acheteur Vérifié
purchased on 11/06/2023
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2
/5
★★☆☆☆
Do not buy refurbished
Acheteur Vérifié
purchased on 26/05/2023
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Answer from LAGRANGE
Hello, We are sorry to hear that you were disappointed with your order. Please note that our offer of refurbished products is eligible, like all our devices, for the 2+1 warranty and the legal withdrawal period of 14 days. Do not hesitate to contact our consumer service at [email protected] to provide us with more information about the problem encountered. The Lagrange team.
3
/5
★★★☆☆
Website bug at the order, the product was mistakenly ordered twice due to this bug attributable to Lagrange.
Acheteur Vérifié
purchased on 12/05/2023
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3
/5
★★★☆☆
Effort needed on the packaging: large box, the two small filters packed loosely in huge bubble wrap. It's average.
Acheteur Vérifié
purchased on 09/05/2023
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Answer from LAGRANGE
Hello, Thank you for your comment. We will ensure that the information is passed on to improve the quality of our packaging. The Lagrange team.
3
/5
★★★☆☆
Poorly designed site, difficult to find products.
Acheteur Vérifié
purchased on 07/05/2023
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3
/5
★★★☆☆
Why 3 stars? Because beyond the product, the presentation and description lead to confusion. You need to add this, that, such plate or another.
Acheteur Vérifié
purchased on 06/05/2023
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3
/5
★★★☆☆
I ordered raclette pans, mine being damaged. There is only one reference and I had to contact customer service for a size exchange.
Acheteur Vérifié
purchased on 07/03/2023
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Answer from LAGRANGE
Hello, We are sorry to hear that our site misled you. We will proceed with the necessary corrections. The Lagrange team.