/10
★★★★★
based on 3335 reviews published
★★★★★
based on 3335 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Hello, Despite the oil put on the plates, the waffle batter stuck? Best regards.
Nicole F.
purchased on 24/10/2023
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3
/5
★★★☆☆
Problem encountered with a product whose box was empty as well as a cardboard package (sending a replacement product) whose edge was completely torn and was reinforced by the post. Mechanical accident or malicious opening? Attention to logistics.
Acheteur Vérifié
purchased on 21/10/2023
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3
/5
★★★☆☆
Fast shipping, but the box was open (???). Apparently, the tape used by the shipping service was not wide enough or there was a problem with the carrier. Everything arrived well, but this is quite disconcerting, a subject to check with Lagrange.
Acheteur Vérifié
purchased on 14/10/2023
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3
/5
★★★☆☆
Accessory too expensive
Acheteur Vérifié
purchased on 30/09/2023
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3
/5
★★★☆☆
Very satisfied with the product but not with the packaging for delivery. The box was torn on one side and was reinforced by the post. Heavy devices need to be secured for shipping. Fortunately, the waffle maker was not damaged.
Acheteur Vérifié
purchased on 16/09/2023
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Answer from LAGRANGE
Hello, thank you for your feedback. We are sincerely sorry if the box received was damaged, we will pass this information to our customer service. We remain at your disposal. Best regards, The LAGRANGE team
3
/5
★★★☆☆
Easy online order
Easy delivery pickup
Average quality product
Acheteur Vérifié
purchased on 09/09/2023
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2
/5
★★☆☆☆
The Colissimo post informed me on 7/9 that due to a postal code error, my package n°6A30895043950 regarding my order HYUQWRGAV from 03/09/2023 has been returned to you. I informed your Customer Service at Lagrange by email on 8/9. To this day, I have received no response from you nor the package. It's very concerning when can I expect to receive it
Acheteur Vérifié
purchased on 03/09/2023
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2
/5
★★☆☆☆
Good
Acheteur Vérifié
purchased on 04/08/2023
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Answer from LAGRANGE
Hello, Thank you for your feedback. See you soon! The Lagrange team
3
/5
★★★☆☆
Shipping delays are too long...
Acheteur Vérifié
purchased on 17/08/2023
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Answer from LAGRANGE
Hello, Thank you for your comment. Indeed, our company was closed from 28/07 to 21/08 and processing orders placed during this period took several days for our teams. We hope that you will still be fully satisfied with your product. The Lagrange team.
2
/5
★★☆☆☆
Product returned at the beginning of August because delivered late. I informed them that I had purchased another more complete item from them in the meantime. Refund received on that day!!!! Shameful
Acheteur Vérifié
purchased on 06/07/2023
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Answer from LAGRANGE
Hello, We are sorry to hear that your shopping experience on our site did not meet your expectations. Our company was completely closed from July 30 to August 20, 2023, which is why we received your item late, and the refund was also triggered late. The Lagrange team.
3
/5
★★★☆☆
Plancha "pro"
Not very well designed.
-no on/off switch; have to unplug it every time; if it's not very accessible, not easy
-Miniature operating light, not visible outside.
-Dangerous foot adjustment; if you try to position it a bit too high, the button with its screw comes out of its housing; a problem if the plancha is hot.
Conclusion: very good cooking, but needs improvement on the functional side.
Acheteur Vérifié
purchased on 26/07/2023
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Answer from LAGRANGE
Hello, Thank you for your comment. We will share it with our design office to identify the solutions we could provide. We hope that our plancha still meets your satisfaction. The Lagrange team.
3
/5
★★★☆☆
Very fast delivery but not corresponding to the order, lit plate and not the non-stick plates, error on the site the price paid corresponds to the non-stick plates. Excellent relationship with customer service, immediate return voucher, return by postal package on July 24 or 25, well before the mentioned closure, no news since.
Acheteur Vérifié
purchased on 21/07/2023
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3
/5
★★★☆☆
The choice of the rating comes from the fact that the presented product is ultimately not compliant. see review below.
Acheteur Vérifié
purchased on 22/07/2023
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3
/5
★★★☆☆
Easy and clear navigation, but not very satisfied with the product, namely the plancha.
Acheteur Vérifié
purchased on 16/06/2023
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3
/5
★★★☆☆
Upon delivery, the products were damaged upon unpacking. A bit complicated to reach customer service by phone. The return of the products went well, but upon receiving the new products, some accessories were missing and they were damaged. I contacted customer service again and they sent the product which I received in good condition. I had chosen the fast delivery option and all in all, it took 2 weeks to receive the products in good condition, so I am very disappointed.
Acheteur Vérifié
purchased on 11/06/2023
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2
/5
★★☆☆☆
Do not buy refurbished
Acheteur Vérifié
purchased on 26/05/2023
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Answer from LAGRANGE
Hello, We are sorry to hear that you were disappointed with your order. Please note that our offer of refurbished products is eligible, like all our devices, for the 2+1 warranty and the legal withdrawal period of 14 days. Do not hesitate to contact our consumer service at [email protected] to provide us with more information about the problem encountered. The Lagrange team.
3
/5
★★★☆☆
Website bug at the order, the product was mistakenly ordered twice due to this bug attributable to Lagrange.
Acheteur Vérifié
purchased on 12/05/2023
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3
/5
★★★☆☆
Effort needed on the packaging: large box, the two small filters packed loosely in huge bubble wrap. It's average.
Acheteur Vérifié
purchased on 09/05/2023
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Answer from LAGRANGE
Hello, Thank you for your comment. We will ensure that the information is passed on to improve the quality of our packaging. The Lagrange team.
3
/5
★★★☆☆
Poorly designed site, difficult to find products.
Acheteur Vérifié
purchased on 07/05/2023
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3
/5
★★★☆☆
Why 3 stars? Because beyond the product, the presentation and description lead to confusion. You need to add this, that, such plate or another.
Acheteur Vérifié
purchased on 06/05/2023
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3
/5
★★★☆☆
I ordered raclette pans, mine being damaged. There is only one reference and I had to contact customer service for a size exchange.
Acheteur Vérifié
purchased on 07/03/2023
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Answer from LAGRANGE
Hello, We are sorry to hear that our site misled you. We will proceed with the necessary corrections. The Lagrange team.
3
/5
★★★☆☆
It's a shame that delivery cannot be made to a pickup point, which increases costs and requires someone to stay at home for a day, as the delivery time is not known.
Acheteur Vérifié
purchased on 14/03/2023
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Answer from LAGRANGE
Hello, Thank you for your feedback. Colissimo delivery to a pickup point is indeed offered on our site, it is actually the most affordable delivery method. Regarding the delivery time, we unfortunately cannot indicate it as it entirely depends on our carrier. The Lagrange team.
3
/5
★★★☆☆
Improve packaging to avoid the arrival of dented boxes
Acheteur Vérifié
purchased on 25/02/2023
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Answer from LAGRANGE
Hello, Thank you for your comment. We will forward it to the relevant teams to ensure necessary actions are taken. The Lagrange team.
3
/5
★★★☆☆
I struggled a bit to find the grill that matched the device I had just bought in the store
Acheteur Vérifié
purchased on 18/02/2023
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2
/5
★★☆☆☆
On the site, it proposes 2 plates in the video but we only receive the large one, so I returned the item!
Acheteur Vérifié
purchased on 28/01/2023
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3
/5
★★★☆☆
I don't remember the exact amount, but about a dozen euros for 2 glass jars and a lid plus shipping is still very expensive.
Acheteur Vérifié
purchased on 25/01/2023
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2
/5
★★☆☆☆
No spare parts for the raclette machine Pierre Élégance purchased about ten years ago
Acheteur Vérifié
purchased on 12/01/2023
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3
/5
★★★☆☆
Not even a recipe for fresh cheese with the quantity of ingredients for 1.5 liters of milk!
Acheteur Vérifié
purchased on 24/01/2023
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2
/5
★★☆☆☆
Disappointed, the prices offered on the brand's site are higher than those offered on other sites.
Acheteur Vérifié
purchased on 27/12/2022
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Answer from LAGRANGE
Hello, Thank you for your comment. Our products are offered on our site at the indicative price that we also recommend to our distributors. However, it is possible that they implement more interesting occasional offers that are not under our control.
3
/5
★★★☆☆
Very good
Acheteur Vérifié
purchased on 11/12/2022
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Answer from LAGRANGE
Hello, Thank you for this comment. We hope your Lagrange appliance will bring you complete satisfaction.