/10
★★★★★
based on 3335 reviews published
★★★★★
based on 3335 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Impossible to order at a pickup point, the choice of pickup points does not display when making this choice.
Acheteur Vérifié
purchased on 04/12/2022
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Answer from LAGRANGE
Hello, Thank you for your comment. It is indeed abnormal that delivery to a pickup point is not functional. We will proceed with a verification and the necessary corrections. We apologize for the inconvenience caused. The Lagrange team.
3
/5
★★★☆☆
Indicate that the 7 mini-crêpes plate is delivered with 7 spatulas, this will prevent others from having to buy spatulas additionally
Acheteur Vérifié
purchased on 10/12/2022
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3
/5
★★★☆☆
Watch out for prices, the same products are cheaper elsewhere
Acheteur Vérifié
purchased on 27/11/2022
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3
/5
★★★☆☆
Delivery diverted to another pickup point
Acheteur Vérifié
purchased on 04/12/2022
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Answer from LAGRANGE
Hello, We are sorry to learn that your package was delivered to another pickup point. Unfortunately, this type of incident is not our fault, but that of our carrier Colissimo. We hope that your product will bring you complete satisfaction despite this setback. The Lagrange team.
3
/5
★★★☆☆
Difficult to find spare parts.
Acheteur Vérifié
purchased on 22/11/2022
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3
/5
★★★☆☆
Speed of delivery but I have neither an order form nor an invoice....
Acheteur Vérifié
purchased on 27/11/2022
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Answer from LAGRANGE
Hello, We indeed encountered a technical problem in recent days but your invoice should now be available in your customer area. Please feel free to write to us at [email protected] if you continue to experience difficulties.
2
/5
★★☆☆☆
I haven't tried the product yet because the Panini meat grill + waffle maker is missing. Customer service has been informed, but to this day I still haven't received the rest of the order. I hope to receive it as soon as possible.
Acheteur Vérifié
purchased on 25/11/2022
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Answer from LAGRANGE
Hello, We apologize if your order was incomplete. Our consumer service has indeed processed your request and you should receive the missing products within a few days. The Lagrange team.
3
/5
★★★☆☆
Package torn but no damage to the material, thicker boxes are needed, just a heads up
Acheteur Vérifié
purchased on 24/11/2022
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Answer from LAGRANGE
Hello, We apologize if your package arrived damaged. We will pass the information to our teams to ensure that packages are better protected during future shipments. The Lagrange team.
2
/5
★★☆☆☆
Bought a cheese maker. The site clearly states that it's okay for plant-based milks. Zero information in the manual. Contact and... I'm waiting... and if it doesn't work, what do I do???
Acheteur Vérifié
purchased on 18/11/2022
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3
/5
★★★☆☆
Delivery delayed
Acheteur Vérifié
purchased on 01/11/2022
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2
/5
★★☆☆☆
No information found on the return of goods. Paid phone contact even though the call does not go through.
Acheteur Vérifié
purchased on 08/10/2022
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Answer from LAGRANGE
Hello, We are sorry to hear that you had difficulties reaching us. Information regarding returns is available in our T&Cs: https://lagrange.fr/fr/content/3-conditions-utilisation For any questions regarding your order, we invite you to contact us at [email protected] Best regards, The Lagrange team.
2
/5
★★☆☆☆
Hello, here is feedback regarding my order of 6 pots of 425 g yogurt flavoring. To start, the product is too sweet. Each pot contains at least 92% sugar! For lemon, it goes up to 99%!!! Following the usage instructions: for half a liter of milk, you need 5 tablespoons of product to have a minimum taste, which represents 64 g of product, or 59 g of sugar: that's huge and way too much for my taste. So, in a 425g pot, 391 g represents sugar, which amounts to €9.58... Sugar is expensive at Lagrange... It's a shame for the sugar because the texture is top-notch. To really get flavor, you have to dose it to the maximum, and thus the sugar content increases. The taste sensation for vanilla and lemon is really very weak. For vanilla, simple organic vanilla sugar makes a difference in taste and appearance because the yogurt is not just white as you can see the vanilla grains. For strawberry, raspberry, peach, and caramel, it's acceptable. I will finish my pots and switch to other sugar-free flavors that the competition offers. Best regards.
Acheteur Vérifié
purchased on 01/09/2022
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3
/5
★★★☆☆
I have already ordered these products. I find them today more bland, and yet I proceeded with the same quantities of flavors as last time, which is one third of the jar, for 9 yogurts, and a total of 1.5L of milk.
Acheteur Vérifié
purchased on 29/08/2022
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3
/5
★★★☆☆
The post office had consolidated the package, even the box of the small jars was opened inside, but nothing is missing and nothing was broken fortunately.
Acheteur Vérifié
purchased on 07/08/2022
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3
/5
★★★☆☆
When I ordered my Lagrange products, they were closed but they still charged my account. They could have waited for the site to reopen to charge and prepare the order and then send it. It's not normal, now I will be careful or I will look elsewhere.
Acheteur Vérifié
purchased on 06/08/2022
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3
/5
★★★☆☆
The product matches the description and is functional. I would have liked and am still waiting for the cover of the device that has not been received!!! Thank you for taking the necessary steps!
Acheteur Vérifié
purchased on 15/07/2022
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3
/5
★★★☆☆
Site not easy to navigate, order shipped on time.
Acheteur Vérifié
purchased on 02/07/2022
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2
/5
★★☆☆☆
Fast delivery but it's a shame that the glass yogurt pots I ordered for my yogurt maker are not sold with their lid... I checked, it's mentioned on the site but not clearly enough in my opinion.
Acheteur Vérifié
purchased on 02/07/2022
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3
/5
★★★☆☆
Package received in good condition, nothing to complain about.
Acheteur Vérifié
purchased on 20/06/2022
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Answer from LAGRANGE
Hello, Thank you for your positive feedback. See you soon! The Lagrange team.
2
/5
★★☆☆☆
For me, Lagrange was the king of small appliances. Oh no!
I bought a tabletop barbecue, it heats slowly, despite the splash guard it splatters everywhere, here on the clothes, horror.
I paid 75 euros.
I can't even give 2 stars
I bought the legs separately, and they don't fit together, it's incredible
I request a full refund including shipping for the barbecue legs
Acheteur Vérifié
purchased on 16/05/2022
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Answer from LAGRANGE
Hello, Thank you for your feedback. We are sorry to hear that the product purchased on our site does not meet your expectations. Our customer service received your request this morning and will get back to you as soon as possible to find a solution. The Lagrange team.
3
/5
★★★☆☆
Correct products but significant price increase recently
Acheteur Vérifié
purchased on 06/06/2022
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3
/5
★★★☆☆
A promotion, but on a model that is probably older as it is 1400W instead of 1500W. If you don't dive into the details of the technical specifications, you can get a bit tricked, which is what happened to me...
Acheteur Vérifié
purchased on 02/06/2022
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Answer from LAGRANGE
Hello Sir, Thank you for this feedback. You indeed ordered the Duo Crêpes® crepe maker (Ref. 109006), which is the old version of our current Tradi’® crepe maker (Ref. 109011). It is indeed reference 109006 that was subject to the promotion, and as indicated on its product sheet, it differs from the Tradi’® crepe maker by its design (dark wood instead of light) and by a slightly lower power (1400w compared to 1500w). We sincerely apologize if this misunderstanding made your shopping experience unpleasant on our site. The Lagrange team.
3
/5
★★★☆☆
For the kettle I bought, there is missing important information on the site
Acheteur Vérifié
purchased on 07/05/2022
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3
/5
★★★☆☆
The site is very well done and very practical but the delivery was not great. An opened and completely spilled aroma box in the carton....!
Acheteur Vérifié
purchased on 18/05/2022
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Answer from LAGRANGE
Hello, Thank you for your feedback. We are sorry to hear that the delivery of your order did not go as planned. We will do what is necessary to find a solution for you. The Lagrange team.
3
/5
★★★☆☆
Incomplete description
Acheteur Vérifié
purchased on 25/04/2022
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Answer from LAGRANGE
Hello, We have taken note of your comment and will add the necessary details to the product sheet in question. Likewise, the spare part you were looking for will soon be available on our site. The Lagrange team.
2
/5
★★☆☆☆
Readable practical
Acheteur Vérifié
purchased on 10/05/2022
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Answer from LAGRANGE
Hello and thank you for your message. We strive to make our site as user-friendly as possible. We are delighted to see that you found what you were looking for.
2
/5
★★☆☆☆
No particular issues
Acheteur Vérifié
purchased on 19/04/2022
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Answer from LAGRANGE
Hello and thank you for your message. We strive to make our site as user-friendly as possible. We are glad to see that you found what you were looking for.