Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

All reviews

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
Great products! Pleasing to the eye as well as to the palate... I recommend them!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
I am very happy with the customer service that solved my problem. The order was received quickly and in perfect condition ( reinforced packaging with each product individually protected bravo! ). I would recommend :)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Hello. I placed an order to make two gifts for two people at the same address. I found it regrettable that I could not design two separate boxes in a single order. The recipients received everything and had to dispatch the products to each other. In store, it is possible to design gift boxes with our own choices..... it would be nice to be able to do this on the site too. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Fast delivery, everything was extremely well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Full satisfaction
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Fast delivery. Very good chocolates
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Perfect
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2020
Well designed and easy to use. I placed my order as a guest and as a result, I only had a few problems tracking my order, as a page with a 404 error was always displayed on the site. Otherwise, very good!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Site well done, order easy, good reception Everything is OK. I especially appreciated the care taken with the packaging, I don't think I'd ever seen anything like it. BRAVO Especially at a time when many parcels arrive damaged, it's a pleasure to receive an impeccable package.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Quick delivery of great products to a foreign county, well done
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Very good on all levels!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
speed from order to delivery and superbly packaged products! these are Christmas gifts so I'll let the judges decide who gets to enjoy them, but in my experience all the products are delicious.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Very good site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Each item was carefully protected for transport. The preparation is done with care and attention. The delivery time was fast. Nothing to say about impeccable service!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/11/2020
I ordered and paid for the batch of 4 x 100G jars of spread but I received the batch in 4 x 30g ... no news from customer service
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Response from Le Comptoir de Mathilde
Hello Mrs Leroyer, We're very sorry about this preparation error.
Our customer service department is currently responding to numerous requests and is doing its utmost to be as quick as possible. We will get back to you very shortly to dispatch the delicacy you ordered. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Products that need no introduction. But this time I tested delivery because of the confinement. So I sent a gourmet parcel to my mom. She received it without any problem, on the date indicated, and was surprised and delighted.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Fast, well-packaged shipment, but it would be useful to have an idea of delivery times when ordering.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
site and condition of package received ok, no opinion on the rest
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Perfect as always
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
I am sorry I don't speak french!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/11/2020
Very satisfied with my order :)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
Impeccable package, only the processing time before shipment was a little long (10 days).
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very well managed transaction.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/11/2020
A pot that leaks on delivery
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Response from Le Comptoir de Mathilde
Hello Mr Toupet, We're very sorry about the condition of your pot on delivery.
Packages can be knocked during transport, and this can affect your packages and products.
If your treats are damaged, don't hesitate to write to our customer service department so that they can reship them. Have a lovely day and a wonderful holiday season, The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
nothing to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Perfect except for two or three details
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Easy navigation and delicious products
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
VERY GOOD
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Quality product super good and correct price
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
I saw an ad in a magazine about chocolate bars with messages. Wanting to know how to buy them, I sent a message. After receiving a reply, I logged on to the site and placed my order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Satisfied but one jar was not closed properly so it leaked into the box.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Very complete
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2020
You can't see everything If you don't already know the products, you won't be tempted.
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Response from Le Comptoir de Mathilde
Hello Patricia, Thank you for your constructive message! If you'd like to give us your opinion on how "to tempt you", please don't hesitate! Have a lovely day, The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
Parcel in transit for 10 days.
I hope the advent calendar will arrive before Christmas... No response from customer service to my requests.
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Response from Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we are very sorry for the delivery delays of our carrier (La Poste) who is currently dealing with a large flow and a particular situation.
We dispatch your parcels within 48 hours and do our utmost to ensure that they arrive as quickly as possible. We are currently managing the situation with La Poste, which is not so simple, and we are doing our utmost to respond as quickly as possible to your requests.
Have a nice day, The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/11/2020
It is now December 3 and the advent calendar ordered on 23/11/2020 has still not been received.
No response from customer service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very well protected parcel
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