Customer reviews of Le Comptoir de Mathilde

9,4 /10

Based on 6 412 published reviews

5 5 324 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

All reviews

Acheteur Vérifié

Published on 15/05/2017 à 20h27 following a purchase from 27/04/2017

Order received very quickly. Everything is very well packaged and the after-sales service is very responsive!

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Acheteur Vérifié

Published on 15/05/2017 à 20h26 following a purchase from 23/12/2016

Serious site. Possibility of contact by telephone, where an interlocutor is very attentive.

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Acheteur Vérifié

Published on 15/05/2017 à 20h24 following a purchase from 11/12/2016

The chocolates arrived broken and after calling customer service with photos, I had no offer from them. Too bad for a Christmas present. I won't be recommending their website again.

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hello Gaëlle, I'm sorry that the products you ordered arrived broken and that your message was not answered. Your complaint has not been forwarded to me. Please contact me by e-mail at [email protected] so that we can compensate you. Yours faithfully

Acheteur Vérifié

Published on 15/05/2017 à 20h22 following a purchase from 13/12/2016

I didn't receive my entire order, although it was debited in full, so I reported it by email to customer service. But they have to be called back quite a few times before they reply. It's very mean not even to acknowledge receipt of customer emails. Especially when you're at fault. And not to reply until they call you back 8 days later!

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hello Elodie, I'm sorry you didn't enjoy your experience on our site. Although it dates from the height of the chocolate season (Christmas), I remember partially refunding your order as soon as customer service forwarded your complaint to me. Although not excusable, the delay in responding was due, in my opinion, to an influx of requests. Yours faithfully

Acheteur Vérifié

Published on 15/05/2017 à 20h21 following a purchase from 10/12/2016

Tres bien!!!

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Acheteur Vérifié

Published on 15/05/2017 à 20h16 following a purchase from 05/02/2017

Goods missing but immediately returned

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Acheteur Vérifié

Published on 15/05/2017 à 20h16 following a purchase from 07/05/2017

2 orders and 2x very satisfied. Quality, fast shipping

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Acheteur Vérifié

Published on 15/05/2017 à 20h12 following a purchase from 03/04/2017

Very good products, tasty, original... Ordered and delivered without a hitch.

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Acheteur Vérifié

Published on 15/05/2017 à 20h10 following a purchase from 16/03/2017

I love all the spreads. Bravo for the quality of the products. When are you opening in Nancy?)

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Acheteur Vérifié

Published on 15/05/2017 à 20h09 following a purchase from 12/04/2017

very well designed

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Acheteur Vérifié

Published on 15/05/2017 à 20h07 following a purchase from 05/05/2017

Everything perfect!

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Acheteur Vérifié

Published on 15/05/2017 à 20h04 following a purchase from 09/04/2017

Perfect!

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