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M
Rating: 5 out of 5
Deadline met Perfect packaging
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
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G
Rating: 5 out of 5
Everything worked out wonderfully and the goods are great anyway!
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M
Rating: 1 out of 5
The parcel was dispatched late and without the accompanying note written on the site.
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Response from Le Comptoir de Mathilde
Hello Marvin,
Thank you for taking the time to share your experience. We sincerely apologize for the delay in your package and the absence of the accompanying note. Your feedback is valuable, and we will take the necessary steps to improve our services.
Best regards,
The Comptoir de Mathilde team
Thank you for taking the time to share your experience. We sincerely apologize for the delay in your package and the absence of the accompanying note. Your feedback is valuable, and we will take the necessary steps to improve our services.
Best regards,
The Comptoir de Mathilde team
M
Rating: 3 out of 5
2 items arrived broken. Obliged to claim. Replacement items arrived quickly and very (over) packed.
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N
Rating: 5 out of 5
Gift for Christmas, the person was happy.
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A
Rating: 5 out of 5
Very happy with my purchases
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J
Rating: 5 out of 5
super, the products are very good
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J
Rating: 5 out of 5
Very satisfied with my order. I gave the boxes to friends who really appreciated them.
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L
Rating: 3 out of 5
Very good, but too little once the fat is removed. Too expensive for the price.
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C
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Top!
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C
Rating: 5 out of 5
🤩👍
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F
Rating: 5 out of 5
Shipment as ordered and fast delivery in Europe. Perfect
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S
Rating: 4 out of 5
PARCEL RECEIVED PROMPTLY
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M
Rating: 5 out of 5
Quality products with a range to suit all tastes. Fast delivery what's more
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M
Rating: 5 out of 5
As always, never disappointed For gourmands like us, it's perfect.
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F
Rating: 5 out of 5
Always on top!
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A
Rating: 5 out of 5
ok
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A
Rating: 2 out of 5
Chocolates received broken twice despite protection in the box marked fragile, carrier problem ...
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G
Rating: 1 out of 5
one of the items I received arrived damaged. I wrote two emails to ask for a replacement or a refund or in any case a solution for this inconvenience but no one ever answered me.
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R
Rating: 5 out of 5
Very satisfied. The delivery was very fast and the items were superbly packaged. Thank you very much
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O
Rating: 5 out of 5
Perfect, very fast delivery.
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M
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Deliver quickly and as expected.
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J
Rating: 3 out of 5
Packages received very late because payment was not updated correctly on the site. Customer service unreachable for 4 days. After that the parcel was whole...
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G
Rating: 3 out of 5
Controls arrive twice broken. Even though they were replaced. The chocolates were a gift. Replacement arrived too late.
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S
Rating: 5 out of 5
Very fast delivery. Quality products.
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S
Rating: 5 out of 5
RAS Perfect
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C
Rating: 5 out of 5
Very good quality and fast shipping
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N
Rating: 5 out of 5
Top
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P
Rating: 3 out of 5
Good products, but one jar was not watertight liquid leaked into the box.
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L
Rating: 5 out of 5
Problem with my delivery, and after several emails and photos they sent me back the two defective products.
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D
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Very good products
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C
Rating: 5 out of 5
All went well, except that the delivery man didn't ring the doorbell as instructed. The parcel was put in the letterbox.
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A
Rating: 5 out of 5
Excellent, high-quality product
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F
Rating: 5 out of 5
Correct order. Super fast shipping and quality products! We love EVERYTHING!!! Thank you
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A
Rating: 5 out of 5
Items as described, fast delivery.
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B
Rating: 3 out of 5
Big delay in delivery, zero feedback from customer service despite several reminders.
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L
Rating: 2 out of 5
The goods arrived at my house in good condition, until the delivery driver decided to put the parcel over my gate, which is over 2 m high. No need to mesh, the chocolate was in crumbs. Of course it was. I notified Mathilde's counter by e-mail, followed up several times and got no response. The delivery took place on December 18, and all my chocolate gifts had to be redone... To this day, I still haven't had a reply from the comptoir de Mathilde customer service department. On the other hand, I'm bombarded with advertising emails every day. So no, it's not a mistake on their part, since the chocolate was fine until then, but the lack of response on their part is extremely unpleasant. I still placed two orders for a total of around €200, which for me is a substantial sum. I expected a little more attention from the supplier. I've been in this situation before and the supplier apologized for the inconvenience, and at the very least returned or refunded the goods.
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