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B
Rating: 4 out of 5
NICE PRODUCTS BUT CHOCOLATE BREAKS !!!!
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 393 published reviews
Summary of reviews
Le Comptoir de Mathilde consistently delivers fast and reliable service, with multiple mentions of quick ordering and swift delivery, and parcels arriving in very good condition due to careful packaging and protective measures like ice packs and insulated bags. Customers highlight the care in packaging that preserves freshness and safeguards products during heat, including refrigerated packaging for chocolates and cold pockets to maintain quality. Product quality is a clear strength, with praise for tasty, original items, well-preserved chocolates, and convenient gifts, along with proactive, responsive customer service noted in after-sales support and problem resolution. Overall, shoppers describe a dependable shopping experience with well-packaged, fresh, and varied offerings.
All reviews
A
Rating: 1 out of 5
Parcel received too late and therefore very disappointed ( advent calendar). Ordered on Thursday morning and received the following Monday for a delivery said to be within 48 hours. What do I do with my advent calendar that I was supposed to offer on Saturday ??? So very disappointed
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V
Rating: 1 out of 5
I ordered during Black Friday, and in an effort to get a surprise, I inflated my order to qualify. My package arrived with no surprise, because supposedly it's not compatible with the promotions. This is not explicitly stated on the site, which is misleading.
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D
Rating: 1 out of 5
I've sent 3 emails with no reply. 6 items broken on receipt of parcel.
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V
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
Perfect
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V
Rating: 5 out of 5
I knew the products because I had already bought them.
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E
Rating: 5 out of 5
Perfect 👌
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E
Rating: 5 out of 5
Too good
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S
Rating: 3 out of 5
During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.
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B
Rating: 5 out of 5
Perfect 👍 👍 👍 gift ideas!!! I recommend
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E
Rating: 3 out of 5
Some products arrived broken, no news from customer service
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A
Rating: 5 out of 5
Perfect, as usual! Fast delivery and quality products.
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B
Rating: 1 out of 5
Product damaged and surprise missing, disappointed :(
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S
Rating: 5 out of 5
Very satisfied. I recommend it.
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L
Rating: 5 out of 5
Very good product. Fast and efficient delivery
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M
Rating: 5 out of 5
After ordering, the goods arrived very quickly, well packaged. I am very satisfied with the quality and would order again at any time.
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B
Rating: 3 out of 5
Overall it's ok, but extremely disappointed with the gourmet surprise. I was expecting something bigger.
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H
Rating: 5 out of 5
Top top top
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G
Rating: 2 out of 5
Package received damaged and incomplete. No response despite two emails. I will not order from them again, even if the products are of good quality.
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M
Rating: 3 out of 5
Products arrived broken and I never got a return from customer service.
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M
Rating: 5 out of 5
Delighted with my purchase I recommend
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F
Rating: 5 out of 5
Great!
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S
Rating: 2 out of 5
A product out of stock was replaced without my agreement and a product arrived damaged. No return from customer service.
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C
Rating: 5 out of 5
PERFECT
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F
Rating: 1 out of 5
Perfect Very satisfied
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D
Rating: 1 out of 5
Claim made for gresins arrived in Miette. 0 reply
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S
Rating: 5 out of 5
camille packed my parcel very well thank you
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L
Rating: 1 out of 5
Parcel received, with one article opened inside, all the other articles were sticky... I sent an email to the after-sales service more than a week ago and I haven't had any return.
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E
Rating: 1 out of 5
Order completed with great difficulty. I gave up to place a second one and the click and collect didn't work.
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M
Rating: 2 out of 5
I took a box of several squares of chocolate. I'm disappointed by the quality of the chocolate, it doesn't taste like chocolate...
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C
Rating: 5 out of 5
Perfect! Only one regret: more 3 peppercorn mustard.
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S
Rating: 2 out of 5
I am not happy because I received a jar in my package very damaged so inedible, so I sent an email to the comptoir de Mathilde and so far no response from them (it's been 1 week) it's a shame because I love their products.
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A
Rating: 5 out of 5
Perfect
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M
Rating: 2 out of 5
Missing a product And no response from customer service
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P
Rating: 5 out of 5
Very good chocolate
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C
Rating: 1 out of 5
First order and first disappointment: 2 damaged items in the parcel, 2 emails to the eShop after-sales service for complaints, no reply...This will be my first and last order with this company.
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C
Rating: 5 out of 5
Guaranteed success!
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C
Rating: 5 out of 5
Perfect except that it took me 3 hours to place an order on the site during the 30% off sale.
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C
Rating: 3 out of 5
Order over 75€, a gift should have been included in the order but nothing and despite an email to the brand no news.
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