The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
All reviews
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Elodie B.
Rating: 1 out of 5
following a purchase from 29/11/2024
I placed an order on the last day of Black Friday. The site was very slow and I had to go back several times to put products in the basket and order ... What's more, I couldn't find the option of ordering in-store delivery, even though the site said you could.
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mathilde B.
Rating: 1 out of 5
following a purchase from 29/11/2024
I received the parcel with 2 of the 6 products totally inedible, as the honey had spilled in the box and the breadsticks were in crumbs. Despite 2 emails and a message on your platform, you seem to be turning a deaf ear to my request for a refund of these products and the shipping costs. Unacceptable
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Martine G.
Rating: 5 out of 5
following a purchase from 30/11/2024
Order met my expectations. Beautiful, well-stocked advent calendar.
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Caroline M.
Rating: 1 out of 5
following a purchase from 29/11/2024
An item is missing from my order, and after two weeks and two complaint emails, no news.
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ANNA B.
Rating: 5 out of 5
following a purchase from 30/11/2024
Fast delivery for December! Excellent products
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Léa C.
Rating: 2 out of 5
following a purchase from 29/11/2024
Calendars don't fit, all the chocolates have fallen off. Contacted customer service, comment left unanswered. I am disappointed with my order
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Marianne P.
Rating: 1 out of 5
following a purchase from 29/11/2024
I received the wrong order. Difficult to access customer service. Still waiting. At best, I won't get all the items I ordered. Very disappointed.
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LAURIE D.
Rating: 1 out of 5
following a purchase from 29/11/2024
I have been unable to return an item. No reply by e-mail.
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Marine L.
Rating: 2 out of 5
following a purchase from 29/11/2024
The 3 chocolate plates arrived broken. I sent an email to customer service and I still haven't heard anything back. Quite disappointed.
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Sandra Florian L.
Rating: 3 out of 5
following a purchase from 29/11/2024
Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.
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frederic D.
Rating: 1 out of 5
following a purchase from 29/11/2024
I sent 4 emails to explain that I had exploded chocolate bombs with photos when I opened the package and no response. 1st and last order. To be avoided.
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Thérèse M.
Rating: 2 out of 5
following a purchase from 29/11/2024
The vegetable spreads are too liquid and the jars are not filled.
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Arlette C.
Rating: 5 out of 5
following a purchase from 29/11/2024
Parcel sent quickly, very well packaged. However, the cardboard box had a very bad smell, we didn't know if it was the cardboard or the packaging of the products. Nevertheless satisfied with my order
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Nathalie L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Everything was perfect from order to delivery.
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Mélanie D.
Rating: 3 out of 5
following a purchase from 29/11/2024
Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.
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SEVERINE F.
Rating: 1 out of 5
following a purchase from 29/11/2024
All the shelves are broken, i.e. 5. I was supposed to have a gourmet gift for an order of over 75 euros in the parcel and I don't have it! Complaint email sent 10 days ago and no news.
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stéphanie G.
Rating: 3 out of 5
following a purchase from 29/11/2024
A product arrived broken, I reported it, no response from the service.
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Stephanie S.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect as usual
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Nathalie P.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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Aurélie P.
Rating: 1 out of 5
following a purchase from 29/11/2024
Parcel received 10 days ago, 1 item missing, 3 items broken, no response to my claim form, no response to the email sent with photos, hotline phone line without response, I do not recommend at all, very dissatisfied with my bad experience and the silence of the after sales service !
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LAETITIA T.
Rating: 1 out of 5
following a purchase from 29/11/2024
Hello, I have received a damaged parcel, I have sent you photos and email but no reply to date: "Hello, I have received my order but part of the contents is missing. Here is my order number: 118310 I am sending you photos: - of the contents received , - of the damaged box, Here are my two missing items: - white coconut spread - mirabelle de Lorraine preparation. Is it possible to make up for the two missing items? Or a credit note or refund for these two items?" dated December 10! These items were for a Christmas present, and I'm still waiting for them! Looking forward to hearing from you, Mrs THIBAULT
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Nadege C.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very satisfied with my order
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CHRISTINE E.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very fast delivery, super packed. Very good product
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Melanie G.
Rating: 1 out of 5
following a purchase from 29/11/2024
Products arrived broken and no response from customer service.
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Maurice S.
Rating: 3 out of 5
following a purchase from 30/11/2024
The chocolates have arrived cassės
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priscilla P.
Rating: 5 out of 5
following a purchase from 29/11/2024
I love everything is succulent and perfectly packaged, it is my favorite candy, only missing the popcorn and it will be the must, thank you for my pretty order
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Florence D.
Rating: 1 out of 5
following a purchase from 29/11/2024
I sent an email to customer service and they never replied. Two of the items I ordered arrived broken.
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CATHERINE D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Good products
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Isabelle B.
Rating: 4 out of 5
following a purchase from 29/11/2024
Fast, full order
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Jennifer L.
Rating: 4 out of 5
following a purchase from 29/11/2024
Hello, satisfied with my order. However, one product was damaged during transport. I sent an email and never received a return.
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Severine N.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perfect
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NATALINA O.
Rating: 5 out of 5
following a purchase from 29/11/2024
serious site, gourmet, quality products
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CELINE G.
Rating: 4 out of 5
following a purchase from 29/11/2024
Good quality products, beautiful chocolate decorations to offer for the festive season.
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Mathieu C.
Rating: 1 out of 5
following a purchase from 29/11/2024
Hello, I placed my order on 02/12 and one of the jars was opened and some of the liquid leaked into the box, damaging a cardboard gift box. I still haven't had any feedback from the after-sales service, despite the file I sent with a photo.
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Martine B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Fine
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Isabelle V.
Rating: 5 out of 5
following a purchase from 29/11/2024
I'm not disappointed with my order and I'm impressed with the way the chocolates and jars are packaged, I've never seen that anywhere else. I won't hesitate to order again 🤗
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Coralie M.
Rating: 2 out of 5
following a purchase from 29/11/2024
Si0e web inaccessible pendant le black friday.produit arrivé abimé
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sophie L.
Rating: 2 out of 5
following a purchase from 29/11/2024
I sent 4 emails because two of the babas arrived badly closed. and I haven't heard back. These are Christmas presents.
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Odile B.
Rating: 5 out of 5
following a purchase from 29/11/2024
Perhaps we could receive a surprise product when we place a large order.
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MULLER L.
Rating: 5 out of 5
following a purchase from 29/11/2024
Top
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