Customer reviews of Le Comptoir de Mathilde

9,4 /10

Based on 6 359 published reviews

5 5 274 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

All reviews

celine A.

Published on 07/03/2024 à 12h11 following a purchase from 07/02/2024

Despite a shipping problem, very quickly corrected by a dynamic and fast team. Thank you very much.

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Anne-Isabelle C.

Published on 07/03/2024 à 10h25 following a purchase from 20/02/2024

Very good. Package received quickly. A surprise gift was planned but forgotten in the package. He sent me in a separate double😀 package.

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laetitya C.

Published on 05/03/2024 à 06h42 following a purchase from 19/02/2024

I often order as a gift because I find all their products nice and tasty.

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Christophe F.

Published on 04/03/2024 à 16h25 following a purchase from 17/02/2024

CLEAR

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Zsolt B.

Published on 04/03/2024 à 13h19 following a purchase from 16/02/2024

The grinder of the salt bottle was broken!

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MARINE L.

Published on 04/03/2024 à 11h39 following a purchase from 19/02/2024

Top

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Jürgen T.

Published on 04/03/2024 à 10h54 following a purchase from 18/02/2024

Super products, perfect service. ⭐️⭐️⭐️⭐️⭐️++

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Léa R.

Published on 04/03/2024 à 10h27 following a purchase from 15/02/2024

Top!

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Françoise L.

Published on 03/03/2024 à 18h04 following a purchase from 16/02/2024

I am absolutely satisfied with all the products I have purchased.

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Valerie G.

Published on 03/03/2024 à 07h01 following a purchase from 18/02/2024

Very fast delivery, top order.

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Fabienne L.

Published on 02/03/2024 à 08h37 following a purchase from 15/02/2024

Careful dispatch, items very well protected.

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Vanessa D.

Published on 01/03/2024 à 10h15 following a purchase from 11/02/2024

Responsive, professional customer service

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Delphine V.

Published on 29/02/2024 à 11h34 following a purchase from 12/02/2024

Package received quickly and good products

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Patrick T.

Published on 23/02/2024 à 22h14 following a purchase from 19/01/2024

Very satisfied

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FABIENNE V.

Published on 19/02/2024 à 10h01 following a purchase from 01/02/2024

perfect

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Response from Le Comptoir de Mathilde Published on 20/02/2024

Thank you Fabienne for your positive feedback! We are delighted that you have appreciated our products and services. We look forward to seeing you again at Le Comptoir de Mathilde.

Juliane M.

Published on 17/02/2024 à 11h36 following a purchase from 13/12/2023

Everything worked out perfectly. Merci!

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Sabine L.

Published on 17/02/2024 à 11h14 following a purchase from 30/01/2024

Good products but a little disappointment.... The gift product was not in the parcel.

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Response from Le Comptoir de Mathilde Published on 19/02/2024

Hello,
We are sorry for this oversight, we can be reached at [email protected] contact us, we will send you the gourmet surprise, have a nice day!
Sincerely
Internet Customer Service

corinne C.

Published on 16/02/2024 à 16h14 following a purchase from 31/01/2024

Great products Well packed parcel

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Déborah C.

Published on 16/02/2024 à 11h32 following a purchase from 26/01/2024

Order conforms. Delivery and packaging well cared for

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Response from Le Comptoir de Mathilde Published on 19/02/2024

We are delighted that you were satisfied with your order on our website Le Comptoir de Mathilde. We always do our best to offer a quality service to our customers. Thank you very much for your 5/5 rating and for your positive review of our products and service. We hope to see you soon on our site for new orders!

FRANCOIS G.

Published on 16/02/2024 à 07h02 following a purchase from 29/01/2024

the flavours were perfect.

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Gregory G.

Published on 15/02/2024 à 17h57 following a purchase from 29/01/2024

First of all, I'd like to point out that the person I spoke to on the phone deserves 5 stars. She listened to me and tried several times to help me with my enquiries. Thank you for your help! However, delivery is too expensive and you can't choose the day of delivery (like Colissimo for example), it's chocolate and the aim is not to let the products melt... What's more, an e-mail was sent to me indicating a Monday departure, but no trace of the parcel on the post office's website (probably a computer bug that also affected the establishment, I believe), even though the date of receipt was different. Finally, the final choice of order was not precise enough: I would have liked to have been able to integrate the various elements into the bag purchased, but this was not offered.

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Response from Le Comptoir de Mathilde Published on 19/02/2024

Thank you for your feedback, we are delighted that our team was able to help you with your enquiry. As for the delivery, we understand your frustration and we are currently studying different options to improve this service. Please feel free to use the delivery tab to leave instructions for our order pickers. We thank you for your constructive comments and hope to see you soon on our site.

Nicole D.

Published on 15/02/2024 à 17h13 following a purchase from 30/01/2024

very good and I hope very good because we haven't tasted everything yet

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Karine F.

Published on 15/02/2024 à 17h00 following a purchase from 25/01/2024

The best! Quality and responsiveness!

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Virginie M.

Published on 15/02/2024 à 16h50 following a purchase from 24/01/2024

Too good

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alexandre M.

Published on 15/02/2024 à 16h47 following a purchase from 26/01/2024

Impeccable and delicious product. A delay in delivery but understandable given the social events at the time. Thank you

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Véronique M.

Published on 15/02/2024 à 16h39 following a purchase from 29/01/2024

The products are always a delight!

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Guillaume D.

Published on 15/02/2024 à 16h31 following a purchase from 29/01/2024

Very good

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Fanny L.

Published on 14/02/2024 à 16h02 following a purchase from 18/01/2024

Ordered on time and correctly!

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Marjolijn R.

Published on 12/02/2024 à 21h19 following a purchase from 27/01/2024

Very fast and organized service

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Natacha M.

Published on 12/02/2024 à 15h32 following a purchase from 28/01/2024

Received in good condition and the products are super good.

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Aurelie T.

Published on 12/02/2024 à 14h42 following a purchase from 28/01/2024

Order received very quickly. The products are great. I highly recommend

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Barbara G.

Published on 12/02/2024 à 11h54 following a purchase from 27/01/2024

Good product quality

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Catherine M.

Published on 12/02/2024 à 11h35 following a purchase from 30/01/2024

Fast delivery and excellent products

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philippe L.

Published on 12/02/2024 à 10h37 following a purchase from 28/01/2024

Good products. Just a waste of cardboard and paper for the parcel.

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Aurelie F.

Published on 12/02/2024 à 10h36 following a purchase from 28/01/2024

Really delicious spreads

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Regis G.

Published on 10/02/2024 à 16h45 following a purchase from 23/01/2024

Excellent products and top-quality service!

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Alexandra H.

Published on 10/02/2024 à 10h56 following a purchase from 23/01/2024

Very good

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Françoise D.

Published on 09/02/2024 à 17h19 following a purchase from 23/01/2024

We ordered the big basket for our sick colleague. Very fast delivery and the basket was beautiful.

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Benjamin P.

Published on 09/02/2024 à 16h50 following a purchase from 24/01/2024

Top!

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florence V.

Published on 09/02/2024 à 11h48 following a purchase from 24/01/2024

tip top

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