Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 359 published reviews
5 5 274 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

All reviews

D
Diane N.
Rating: 5 out of 5
following a purchase from 22/09/2023
great service, very friendly, high quality products
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Florence A.
Rating: 5 out of 5
following a purchase from 02/11/2023
Easy to place the order. I placed the order on Thursday evening and received it on Monday morning. Very satisfied. The box is intact. My order is complete. If I need to place another order it will be with pleasure. If I have to place another
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K
Karine R.
Rating: 5 out of 5
following a purchase from 29/10/2023
Beautiful products waiting to be tasted!
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C
Christelle C.
Rating: 5 out of 5
following a purchase from 02/11/2023
Satisfied customer for many years
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Nathalie B.
Rating: 5 out of 5
following a purchase from 31/10/2023
Very good product I like a lot and delicious
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C
Carine K.
Rating: 5 out of 5
following a purchase from 31/10/2023
Fast delivery Products always up to scratch
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C
Cyrille L.
Rating: 5 out of 5
following a purchase from 28/10/2023
Perfect packaging. Fast and accurate delivery! And it's delicious!
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JEAN CLAUDE B.
Rating: 3 out of 5
following a purchase from 22/10/2023
Delivery service to be reviewed very disappointed my dad did not receive his package for his birthday
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Response from Le Comptoir de Mathilde
Hello and thank you for your feedback. We're sorry your dad didn't receive his parcel in time for his birthday. We are working hard to improve our delivery service and hope to be able to satisfy you with your next order. Thank you for your confidence in us. The Comptoir de Mathilde team.
O
Océane V.
Rating: 5 out of 5
following a purchase from 27/10/2023
Perfect
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M
mauricette F.
Rating: 5 out of 5
following a purchase from 27/10/2023
very satisfied with the parcel, very well packaged
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S
Sylvie G.
Rating: 5 out of 5
following a purchase from 23/10/2023
Package well packed and arrived fairly quickly
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P
Perrine K.
Rating: 3 out of 5
following a purchase from 26/10/2023
Very good product! However, I was very disappointed by the offer proposed by e-mail. A free spread for every 20€ spent. Upon receipt, it's not a spread, it's a spread sample !!!!!! Misleading advertising!
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Response from Le Comptoir de Mathilde
Hello Perrine,
The small jar you discovered in your parcel corresponds to the gourmet surprise (from 50th purchase on our site) the jar of spread you are talking about from 20euros purchase is a 100g jar obtained at your visit to the store in the month following the creation of your "club des gourmands" card.
We apologize for any disappointment this may have caused.
Please do not hesitate to come back to us if you have any questions, we will be delighted to answer them.
Best regards
Customer Service
C
Christelle M.
Rating: 5 out of 5
following a purchase from 29/10/2023
Package described as on website. Fast delivery
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Alexandre K.
Rating: 5 out of 5
following a purchase from 28/10/2023
Thank you very much
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G
gabriella B.
Rating: 5 out of 5
following a purchase from 29/10/2023
Everything perfect!
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Noélie G.
Rating: 5 out of 5
following a purchase from 28/10/2023
Super
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Adrienne G.
Rating: 5 out of 5
following a purchase from 28/10/2023
Snelle levering,artikrlen in perfecte staat
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M
Marlène J.
Rating: 5 out of 5
following a purchase from 09/10/2023
Very good products
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J
Jennifer B.
Rating: 5 out of 5
following a purchase from 26/10/2023
As every year, quality products, always well-packaged and dispatched promptly.
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Michelle C.
Rating: 5 out of 5
following a purchase from 24/10/2023
A perfect order: I received everything I wanted on time.
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E
Emeline P.
Rating: 3 out of 5
following a purchase from 23/10/2023
Shame, good products but incomplete order!
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Response from Le Comptoir de Mathilde
We are sorry to hear that you have experienced a problem with your order. We do our utmost to offer a quality service to our customers and your opinion is important to us. We have responded to your complaint by returning the missing items to you, but unfortunately they have been returned to us by return shipment. Please do not hesitate to contact us at [email protected] . We hope to see you soon on our site. Sincerely, Le Comptoir de Mathilde.
M
Marine D.
Rating: 5 out of 5
following a purchase from 24/10/2023
Fast, careful delivery! Products as good as ever
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Marc B.
Rating: 5 out of 5
following a purchase from 20/10/2023
Good products
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A
Alessia G.
Rating: 5 out of 5
following a purchase from 24/10/2023
thank you so much. your treats have arrived, all intact. my family already knows how good they sound, at Christmas we'll let other people try them too and i'm sure they'll be a hit.
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E
Eva R.
Rating: 3 out of 5
following a purchase from 22/10/2023
Le produit est très bon et le prix est conforme à la concurrence. Le seul problème a été le mode de paiement. Je ne pouvais pas utiliser ma carte de crédit. J'ai dû ouvrir un compte PayPal pour poursuivre l'achat. J'étais sur le point de ne pas acheter. Le moyen de paiement est un point à améliorer.
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A
Alain V.
Rating: 5 out of 5
following a purchase from 22/10/2023
.
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M
melodie F.
Rating: 5 out of 5
following a purchase from 23/10/2023
Fast shipping, top products!
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M
Margaux S.
Rating: 5 out of 5
following a purchase from 24/10/2023
Quick and full of treats!!!!
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L
Laetitia B.
Rating: 5 out of 5
following a purchase from 24/10/2023
As ordered
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C
Cylinia K.
Rating: 5 out of 5
following a purchase from 24/10/2023
Excellent products, fast and careful delivery.
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G
Ghislaine C.
Rating: 5 out of 5
following a purchase from 14/10/2023
Fast delivery. Product meets my expectations
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Nathalie M.
Rating: 5 out of 5
following a purchase from 22/10/2023
Very satisfied with the content of the 2 Advent calendars.
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BRUNO G.
Rating: 5 out of 5
following a purchase from 23/10/2023
Gourmet products, a real treat.
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V
Vincent D.
Rating: 5 out of 5
following a purchase from 22/10/2023
fast and very well packaged
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N
Nathalie L.
Rating: 5 out of 5
following a purchase from 22/10/2023
Very well packed and as ordered
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J
Josette M.
Rating: 5 out of 5
following a purchase from 23/10/2023
Always satisfied with the products ordered. A counter of delicacies.
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C
Celine B.
Rating: 5 out of 5
following a purchase from 22/10/2023
I received my order and I am very satisfied.
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A
AGNES F.
Rating: 5 out of 5
following a purchase from 16/10/2023
Very good for this first purchase. 👍
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L
Lucien L.
Rating: 5 out of 5
following a purchase from 21/10/2023
Very good products and fast delivery
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Emilie D.
Rating: 5 out of 5
following a purchase from 20/10/2023
Fast delivery and well-protected advent calendar
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