/10
★★★★★
based on 6255 reviews published
★★★★★
based on 6255 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Error on cake order. Maple ordered and blueberry delivered. I don't like it.
éric P.
purchased on 01/11/2024
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2
/5
★★☆☆☆
Fast shipping but one paid item was missing. Contacted several times by email to resolve the issue but never received a response.
Simone O.
purchased on 28/10/2024
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3
/5
★★★☆☆
No problems with the products, but with the delivery: UPS never came to my house even though it was requested - I had to go to a relay point.
Pauline S.
purchased on 28/10/2024
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2
/5
★★☆☆☆
Big problems with the delivery of the parcel by UPS, the place of delivery had changed, but I was not warned, very bad UPS customer service, it took 5 calls before someone told me where my parcel was. I also contacted erable customer service to ask for help, I got no answer.
Evelyne P.
purchased on 28/10/2024
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2
/5
★★☆☆☆
Instead of a package with 10x Poutine Mélange, I`ve got only 1 piece. I wrote to you immedeately, but got no response.
Lutz E.
purchased on 26/10/2024
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3
/5
★★★☆☆
Fast service, but several boxes of cookies arrive with a whole row of broken ones.
Josee S.
purchased on 29/09/2024
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2
/5
★★☆☆☆
●When I ordered the maple syrup and maple syrup cream cookies, what I really liked was the shape of the cakes. There are pages and pages of "blabla" and it's right at the end, I didn't realize it when ordering, that in the composition it says it's made with palm oil! So I will NEVER recommend it and I think you should have put the composition of this cookie at the beginning of your "blabla" . ●I was quickly delivered for the cookies, the Poutine sauce and and the buffalo pate . ● For the Poutine cheese I thought it would never arrive! On Saturday morning from 8am to 1pm I waited for nothing, on Monday morning 8am-1pm nothing, and on Tuesday morning between 9.45am and 10.45am I was FINALLY delivered by Chronofresh , by a charming young man . I hope you will complain to Chronofresh. I find that unacceptable, I had no phone call, no apology! Now that I know it's fresh cheddar , hard to find in France , I'll take grated cheddar , maybe it'll do the same , I'll see . ● I haven't tried the sauce and cheese yet, apparently it's very good. As I've asked for a lot I'm not going to recommend it just yet. ● the note is because of the palm oil and the deplorable delivery of frozen foods, but even with Chronopost I sometimes had problems.
Sylvie S.
purchased on 11/10/2024
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2
/5
★★☆☆☆
A missing item (a bottle, we're not talking about something discreet...!) and an after-sales service that still hasn't replied after two weeks. Unacceptable.
Suzanna B.
purchased on 09/10/2024
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3
/5
★★★☆☆
Maple sugar pecan pralines best before date passed
Alain R.
purchased on 11/10/2024
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3
/5
★★★☆☆
There was a problem with my order, I didn't receive all my order at once without any mention on the site. I had to send 3 unanswered emails to finally receive the balance of my delivery later. Excellent product but lack of communication
Kelly B.
purchased on 03/10/2024
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2
/5
★★☆☆☆
Half of my order did not arrive and do not get any response to my request to still get them. Paid for 2 sets but received 1set
Ilse V.
purchased on 07/10/2024
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3
/5
★★★☆☆
The box for preparing the pancakes was open.
Stanislas M.
purchased on 07/10/2024
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2
/5
★★☆☆☆
The delivery came quickly but only partially, one maple syrup was missing. There was no explanation. I received no reply to my inquiry. That's not acceptable, I paid in advance.
Petra G.
purchased on 09/10/2024
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3
/5
★★★☆☆
Poor packaging in the parcel. Cookies completely smashed
Eric H.
purchased on 06/10/2024
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3
/5
★★★☆☆
I am in two minds about my experience with Trésors d'érable. The web site shows only one kind of syrup, the product from Quebec in the traditional Quebec tins. I thought this was what I was ordering and would be getting. However, the tins I received say "Made in Canada" but do not look like the ones which are shown on the web site (i.e. the traditional Quebec maple syrup tins) and I do not recognize the packaging at all - and I am Canadian, and a Quebecker to boot. When I asked for the unfamiliar tins to be replaced by the ones shown on the web site, I was told that I received what I ordered, i.e. Made in Canada syrup, just the packaging was different. If that is the case, I wonder why this maple syrup in this packaging is not featured at all on their web site. It certainly leads to misunderstandings and disappointment.
Marie-eve R.
purchased on 26/09/2024
3
/5
★★★☆☆
I am a little disappointed not with the quality of the products but with the fact that a batch of 5 packets of cookies was missing, which I received on request but without a word of apology! I think that if I hadn't asked for it, it would have been forgotten! Too bad
Sandrine C.
purchased on 17/09/2024
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3
/5
★★★☆☆
The syrup is very good, but of the 6 jugs we received, one was badly closed and the syrup leaked everywhere. The jugs were full of granulated sugar and had to be washed. First time I've used jugs... I usually use iron tins.....
Georgina L.
purchased on 09/09/2024
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2
/5
★★☆☆☆
I ordered 2 packs of 5 cans of maple syrup. I only received one pack at first. I had to ask twice to receive the second pack. The delivery for the first pack did not take place on the day announced, I was informed in the middle of the day after having been monopolized at the apartment all morning. In conclusion, a lot of trouble for a very simple order and, incidentally, no apology from trésors d'Érable.
Martine G.
purchased on 04/09/2024
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3
/5
★★★☆☆
Parcel arrived but with one product missing.
Chloé F.
purchased on 28/08/2024
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2
/5
★★☆☆☆
Hello, as mentioned in the two emails sent to this company for which I am waiting for a reply, the parcel was not complete.
Frédérique D.
purchased on 31/08/2024
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2
/5
★★☆☆☆
This is the first time I've been completely dissatisfied. The contents of the package were covered in flour (one of the three packages was open at the top. All the items were therefore sprinkled with flour. I don't understand why the packaging is so poorly designed.
Frida R.
purchased on 01/09/2024
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2
/5
★★☆☆☆
Late shipping. Items put in my box without care (1 item damaged and others rather limited). Items within the best-before date (BBD)... and a customer service department supposedly available 7/7 and providing a rapid response... which in fact doesn't reply to messages left on orders! In short! First order not very engaging to renew my confidence ...
Philippe Q.
purchased on 12/08/2024
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3
/5
★★★☆☆
Order arrived very quickly... bison pâté made in Haute Saône, France...sold for typical Canadian product.... disappointed by this product...
Alex M.
purchased on 13/08/2024
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2
/5
★★☆☆☆
When I placed my order I had a code for a 10 euro discount. The code didn't work. My daughter tried the next day but the code still didn't work. So I ordered without the 10 euro discount.
Helene C.
purchased on 03/08/2024
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3
/5
★★★☆☆
The products are perfect, identical to what can be found in Canada. However, customer service is not up to scratch.
Maude D.
purchased on 01/08/2024
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3
/5
★★★☆☆
I'm glad I had trouble ordering from your site, but now you'll remember me.
Christine B.
purchased on 15/07/2024
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2
/5
★★☆☆☆
I'm still waiting for my order placed on July 3rd, today is the 20th. My parcel got lost and came back to sender. It should have left on July 16th but I've had no news apart from a final message sent on the 19th. I think it's mainly the UPS driver's fault, but I still haven't heard anything.
Sandrine V.
purchased on 03/07/2024
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2
/5
★★☆☆☆
Very bad communication with the seller. Following a damaged parcel, several emails to inform the seller and no reply. I had to block payment to get a single return email offering me a choice of returning the parcel or taking photos to return only the damaged products. After my reply, no confirmation email or information, or explanations, or even apologies. No information on parcel dispatch, tracking number etc. .... In short, we didn't know if the parcel had left or not and when it was due to be delivered. No voucher, no commercial gesture for the inconvenience. In short, we pay and that's all we're good for, so we don't talk about it! The politeness either no response to emails . thank you .
Fabrice P.
purchased on 07/07/2024
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3
/5
★★★☆☆
The cardboard briks with mapl water mapl3 were flattened under the weight of mapl syroup bottle of 1 liter and mapl spread. Please take this into consideration please.
Martine M.
purchased on 28/06/2024
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2
/5
★★☆☆☆
I paid for a gift box that I did not even receive, disappointed my order was offered without even gift .. and no refund or gesture for what I paid and not received disappointment after the products ordered nothing to say very good
Cyrielle B.
purchased on 03/06/2024
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