/10
★★★★★
based on 6364 reviews published
★★★★★
based on 6364 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
For the purchase zero problem, when you mark (box gift offered dice 60€); you invoice 5.58€ and a discount of 5.02€ for =>box gift offered dice 60€ Me I would say not offered At UPS, change of place of delivery (the 1st would have refused) and shift in the date of delivery
Nicolas V.
purchased on 26/11/2024
Translated review
2
/5
★★☆☆☆
The box arrived ripped at the lid joint and therefore unusable.
Lydia V.
purchased on 26/11/2024
Translated review
3
/5
★★★☆☆
Missing gift box
Thierry M.
purchased on 20/11/2024
Translated review
2
/5
★★☆☆☆
Normally there was a gift with, a pouch however absent from the package I left a message on the phone number listed on the invoice: I never had a return!!!!
Christine C.
purchased on 18/11/2024
Translated review
3
/5
★★★☆☆
I received my parcel with a product that did not conform to my order. I phoned Céline. I was told to leave a voice message or a text message, which I did as soon as I received my parcel on Monday 25. I'm waiting for a contact to rectify this error. Attached my message I received my order AXKTXHOGU but in the LTEOO16 I have a wild blueberry jam when I should have hard candy maple syrup Can you tell me how to regularize this package discovery? thank you.
Alain E.
purchased on 16/11/2024
Translated review
2
/5
★★☆☆☆
Ordered on 08 November 2024: 2 x 1.89l clamato juice 2 x old fashioned baked beans 2 x maple syrup baked beans 10 x powdered pouting sauce mix 4 x 500g poutine cheese curds We paid €18.18 for chronofresh delivery. As we qualified for free 1-3 day delivery, we were quite happy. Expecting delivery on 13th November, we received notification that a delivery from DPD would arrive on 14th November, which it did. Said delivery contained: 2 x clamato 4 x baked beans No poutine sauce mix and no cheese curds. After contacting Les Trésors d'Èrable customer service, we were told that the missing items would arrive on the 15th November. They didn't. So we called again and were told that the items would definitely be delivered on the Saturday 16th November, before noon. They weren't. We called chronofresh only to find they don't deliver on Saturdays. The 'frozen' items eventually arrived at approx. 15:00 18th November. Strangely, the box contained: 4 x 500g cheese curds (defrosted) 10 x powdered poutine mix (soggy and unusable) The usable items were great. The rest not so much. Once bitten, twice shy, as they say. Unfortunately for us, never again.
Mark C.
purchased on 08/11/2024
2
/5
★★☆☆☆
Quality products, but transport packaging needs to be reviewed for the maple water cartons, as 3 of them have cracked pouring tops, resulting in a slight loss of liquid in the carton and damaged products.
Claire S.
purchased on 09/11/2024
Translated review
3
/5
★★★☆☆
Very satisfied with the products, the parcel arrived well packed. I would have put 5 ⭐️ Unfortunately the gift box was missing and I was charged for it.
Damien G.
purchased on 09/11/2024
Translated review
3
/5
★★★☆☆
Error on cake order. Maple ordered and blueberry delivered. I don't like it.
éric P.
purchased on 01/11/2024
Translated review
2
/5
★★☆☆☆
Fast shipping but one paid item was missing. Contacted several times by email to resolve the issue but never received a response.
Simone O.
purchased on 28/10/2024
Translated review
3
/5
★★★☆☆
No problems with the products, but with the delivery: UPS never came to my house even though it was requested - I had to go to a relay point.
Pauline S.
purchased on 28/10/2024
Translated review
2
/5
★★☆☆☆
Big problems with the delivery of the parcel by UPS, the place of delivery had changed, but I was not warned, very bad UPS customer service, it took 5 calls before someone told me where my parcel was. I also contacted erable customer service to ask for help, I got no answer.
Evelyne P.
purchased on 28/10/2024
Translated review
2
/5
★★☆☆☆
Instead of a package with 10x Poutine Mélange, I`ve got only 1 piece. I wrote to you immedeately, but got no response.
Lutz E.
purchased on 26/10/2024
Translated review
3
/5
★★★☆☆
Fast service, but several boxes of cookies arrive with a whole row of broken ones.
Josee S.
purchased on 29/09/2024
Translated review
2
/5
★★☆☆☆
●When I ordered the maple syrup and maple syrup cream cookies, what I really liked was the shape of the cakes. There are pages and pages of "blabla" and it's right at the end, I didn't realize it when ordering, that in the composition it says it's made with palm oil! So I will NEVER recommend it and I think you should have put the composition of this cookie at the beginning of your "blabla" . ●I was quickly delivered for the cookies, the Poutine sauce and and the buffalo pate . ● For the Poutine cheese I thought it would never arrive! On Saturday morning from 8am to 1pm I waited for nothing, on Monday morning 8am-1pm nothing, and on Tuesday morning between 9.45am and 10.45am I was FINALLY delivered by Chronofresh , by a charming young man . I hope you will complain to Chronofresh. I find that unacceptable, I had no phone call, no apology! Now that I know it's fresh cheddar , hard to find in France , I'll take grated cheddar , maybe it'll do the same , I'll see . ● I haven't tried the sauce and cheese yet, apparently it's very good. As I've asked for a lot I'm not going to recommend it just yet. ● the note is because of the palm oil and the deplorable delivery of frozen foods, but even with Chronopost I sometimes had problems.
Sylvie S.
purchased on 11/10/2024
Translated review
2
/5
★★☆☆☆
A missing item (a bottle, we're not talking about something discreet...!) and an after-sales service that still hasn't replied after two weeks. Unacceptable.
Suzanna B.
purchased on 09/10/2024
Translated review
3
/5
★★★☆☆
Maple sugar pecan pralines best before date passed
Alain R.
purchased on 11/10/2024
Translated review
3
/5
★★★☆☆
There was a problem with my order, I didn't receive all my order at once without any mention on the site. I had to send 3 unanswered emails to finally receive the balance of my delivery later. Excellent product but lack of communication
Kelly B.
purchased on 03/10/2024
Translated review
2
/5
★★☆☆☆
Half of my order did not arrive and do not get any response to my request to still get them. Paid for 2 sets but received 1set
Ilse V.
purchased on 07/10/2024
Translated review
3
/5
★★★☆☆
The box for preparing the pancakes was open.
Stanislas M.
purchased on 07/10/2024
Translated review
2
/5
★★☆☆☆
The delivery came quickly but only partially, one maple syrup was missing. There was no explanation. I received no reply to my inquiry. That's not acceptable, I paid in advance.
Petra G.
purchased on 09/10/2024
Translated review
3
/5
★★★☆☆
Poor packaging in the parcel. Cookies completely smashed
Eric H.
purchased on 06/10/2024
Translated review
3
/5
★★★☆☆
I am in two minds about my experience with Trésors d'érable. The web site shows only one kind of syrup, the product from Quebec in the traditional Quebec tins. I thought this was what I was ordering and would be getting. However, the tins I received say "Made in Canada" but do not look like the ones which are shown on the web site (i.e. the traditional Quebec maple syrup tins) and I do not recognize the packaging at all - and I am Canadian, and a Quebecker to boot. When I asked for the unfamiliar tins to be replaced by the ones shown on the web site, I was told that I received what I ordered, i.e. Made in Canada syrup, just the packaging was different. If that is the case, I wonder why this maple syrup in this packaging is not featured at all on their web site. It certainly leads to misunderstandings and disappointment.
Marie-eve R.
purchased on 26/09/2024
3
/5
★★★☆☆
I am a little disappointed not with the quality of the products but with the fact that a batch of 5 packets of cookies was missing, which I received on request but without a word of apology! I think that if I hadn't asked for it, it would have been forgotten! Too bad
Sandrine C.
purchased on 17/09/2024
Translated review
3
/5
★★★☆☆
The syrup is very good, but of the 6 jugs we received, one was badly closed and the syrup leaked everywhere. The jugs were full of granulated sugar and had to be washed. First time I've used jugs... I usually use iron tins.....
Georgina L.
purchased on 09/09/2024
Translated review
2
/5
★★☆☆☆
I ordered 2 packs of 5 cans of maple syrup. I only received one pack at first. I had to ask twice to receive the second pack. The delivery for the first pack did not take place on the day announced, I was informed in the middle of the day after having been monopolized at the apartment all morning. In conclusion, a lot of trouble for a very simple order and, incidentally, no apology from trésors d'Érable.
Martine G.
purchased on 04/09/2024
Translated review
3
/5
★★★☆☆
Parcel arrived but with one product missing.
Chloé F.
purchased on 28/08/2024
Translated review
2
/5
★★☆☆☆
Hello, as mentioned in the two emails sent to this company for which I am waiting for a reply, the parcel was not complete.
Frédérique D.
purchased on 31/08/2024
Translated review
2
/5
★★☆☆☆
This is the first time I've been completely dissatisfied. The contents of the package were covered in flour (one of the three packages was open at the top. All the items were therefore sprinkled with flour. I don't understand why the packaging is so poorly designed.
Frida R.
purchased on 01/09/2024
Translated review
2
/5
★★☆☆☆
Late shipping. Items put in my box without care (1 item damaged and others rather limited). Items within the best-before date (BBD)... and a customer service department supposedly available 7/7 and providing a rapid response... which in fact doesn't reply to messages left on orders! In short! First order not very engaging to renew my confidence ...
Philippe Q.
purchased on 12/08/2024
Translated review