/10
★★★★★
based on 6256 reviews published
★★★★★
based on 6256 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Hello, I have indeed received my order, with 2 disappointments, the 1st the 4 bottles of maple syrup in the shape of maple leaf which are "tiny" it is impossible for me to offer that to my friends and given the price, I should have taken the boxes, the 2nd, the batch of 5 boxes of maple leaf cookies, announced "celebration" and which are not, for the rest of my order is perfect. And what a pity that I received "no" reply from the Les Trésors d'Erable" site and so I'm going to wait a while to see if I get a reply before placing my new order.
Sylvie T.
purchased on 14/10/2023
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2
/5
★★☆☆☆
Parcel arrived with two broken items ....
Melodie R.
purchased on 09/10/2023
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2
/5
★★☆☆☆
An expired product, reported immediately but no response from the after-sales service.
Francoise T.
purchased on 02/10/2023
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3
/5
★★★☆☆
I was very disappointed by the maple candles, which I'd already tried and whose fragrance was great (maple and walnut scented) and which this time turned out to have a very different, sweet, unpleasant smell. I was so pleased the 1st time that this time I ordered a whole bunch... which I really regret. It's the same brand, but I suppose the fragrance must be different depending on the maples chosen... Very disappointed in any case.
Christine F.
purchased on 22/09/2023
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2
/5
★★☆☆☆
I did receive my parcel but no news of confirmation of purchase (never received an email following online payment) and no feedback following contact via the appropriate form and therefore no response to my request after more than a week. Clearly there aren't many people in the back office... Too bad for them, I wanted to have their wholesale price to maybe start a professional contact.
Gil L.
purchased on 19/09/2023
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Answer from Les Trésors d’Érable
Hallo , ja für einige Tage hatten wir ein Problem mit dem Senden und Empfangen von E-Mails. Bitte zögern Sie nicht, uns zu kontaktieren.
Mit freundlichen Grüßen
Mit freundlichen Grüßen
3
/5
★★★☆☆
Very satisfied with the order excellent products too bad the delivery was a few days late
Couderc N.
purchased on 08/09/2023
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3
/5
★★★☆☆
The products are top notch. But I didn't receive the emails concerning the arrival of the parcel... I discovered that the parcel had been waiting for me for a long time when I started to worry...
Christelle D.
purchased on 05/09/2023
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2
/5
★★☆☆☆
Before we received a little discovery gift it was nice. The no 😭😭😭😂
Stoecklin Rapp N.
purchased on 16/08/2023
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2
/5
★★☆☆☆
No respect for the delivery location, forced to take the car
Georges P.
purchased on 13/08/2023
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3
/5
★★★☆☆
I purchased cookies that arrived all crumbled
Perfumo A.
purchased on 09/08/2023
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2
/5
★★☆☆☆
1ere commande me manquer 2 produits dans mon colis sirops d'érable 1 au lieu de 3.et mon lot de 5 boîtes cookies date très courte 3mois seulement très déçu 😞 après réclamation reçu manquant aucun geste commercial pour cookies bientôt périmés .dommage!!!
Patricia V.
purchased on 07/08/2023
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2
/5
★★☆☆☆
This is the second time I have received AMBRÉ maple syrup when I ordered DORÉ syrup. Each time, the label says DORÉ goût DÉLICAT but in the box the syrup is AMBRÉ goût PRONONCÉ. We can no longer ignore the reality of this anomaly.
Jean-pierre C.
purchased on 01/08/2023
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2
/5
★★☆☆☆
My parcel was hijacked and I was not informed of the cause.
Gérard G.
purchased on 30/07/2023
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2
/5
★★☆☆☆
I had to wait a very long time after my delivery. My payment was lost. After searching and sending proof of payment, delivery was made, but much later. I didn't even receive any compensation. Big customer service 0
Francis R.
purchased on 29/06/2023
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3
/5
★★★☆☆
I didn't get a discount even though I ordered a parcel during the vacations. I wrote to you after your promotional e-mail but I didn't get a reply.
Xavier H.
purchased on 15/07/2023
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3
/5
★★★☆☆
Product does not correspond to the description on the order form: ordered 1 blueberry whisky sortilège...delivered 1 sortilège "wild blueberry liqueur". Please modify your description to avoid confusion. Complaint still unanswered to date....
Alain T.
purchased on 11/03/2023
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3
/5
★★★☆☆
The arrived products are so far ok, one bottle is missing, one can dented, one bottle partially leaked, possibly the fault of DHL, so far no feedback from Les Tresors d`Érable.
Uwe F.
purchased on 28/06/2023
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2
/5
★★☆☆☆
The parcel arrived smashed in point relay I refused it and ask you either for the refund or you send it back better packed Gls it is not of tender with the parcels
Jean A.
purchased on 28/06/2023
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2
/5
★★☆☆☆
I ordered 3 boxes of maple cookies that the kids didn't like: I 2 asked for a return for the 2 unopened boxes of cookies and this return was never processed: I received no follow-up from this sales site "Les Trésors d'Érable" so I stopped shopping on this site and it's a shame because their range of maple water is excellent.
Michelle �.
purchased on 08/05/2023
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3
/5
★★★☆☆
The order went well, as did the delivery of the non-fresh products. On the other hand, the delivery of fresh products (€14 extra delivery) had a lot of trouble getting to my delivery address indicated on the order form. Delivered the 1st time, delivered to my home the 2nd time (wrong address given to the delivery company) even though I had asked for it at work. The person in charge of delivery was kind enough to call me to find out where he should deliver the 3rd time, which saved the goods from breaking the cold chain - phew!
Simone C.
purchased on 24/06/2023
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2
/5
★★☆☆☆
Maple Trees are unable to ensure proper delivery by their chosen carriers.
Gérard M.
purchased on 14/04/2023
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3
/5
★★★☆☆
Hello. The person to whom I gave the gift, in this case my father for Father's Day, did not receive it in time. Delivery was 2 days late, so 2 stars down.
Frederic S.
purchased on 15/06/2023
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3
/5
★★★☆☆
The product was as described, but I asked for a gift package which was not made and which I paid for and I had asked for the addition of a note which was not put all my displeasure.
Céline G.
purchased on 26/05/2023
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2
/5
★★☆☆☆
One week instead of the proposed 24 hours 72 hours and although I paid to be delivered to my home I was forced to go pick up at the relay point really disappointed
Michele V.
purchased on 07/05/2023
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3
/5
★★★☆☆
Have received order only half. Other half was delivered after complaint
Volker S.
purchased on 30/04/2023
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2
/5
★★☆☆☆
Hello, disappointed with the taste, compared to the scent released the flavor of tea, instead of herbal tea and takes precedence over the taste of maple. The bags are full of dust, not pleasant to present.
Patric B.
purchased on 23/04/2023
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3
/5
★★★☆☆
I ordered a box set but did not receive the glasses
Mélissa S.
purchased on 15/04/2023
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3
/5
★★★☆☆
Order in 2 shipments. Groceries and frozen food. I had to wait a week to receive the frozen. No information before I asked. A problem with chronopost it seems.
Arnaud M.
purchased on 12/04/2023
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3
/5
★★★☆☆
Satisfied with the products but problem with the delivery. Error of relay package and no explanation.
Marie-claudine B.
purchased on 10/04/2023
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3
/5
★★★☆☆
Perfect
Chantal D.
purchased on 18/03/2023
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