9.7/10
★★★★★
based on 34278 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

3 attempts to place the order by credit card: waiting 4 days. Delivery not made by DPD on the scheduled day, package waiting 5 km from my home but not recoverable: waiting 2 days. Disappointed not to be able to start my Christmas gifts... V Bardou

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. For any incident, please contact our customer service directly at this address: [email protected] Best regards.
3 /5
★★★☆☆

Hello ?? I received my package but you did not put the correct address for delivery so it took time for delivery. I had to call the delivery platform to correct my address properly

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. We apologize for this error, indeed the platform did not accept the postal code when creating the label (it can happen) and one of our employees made a mistake when choosing the city manually. Best regards.
2 /5
★★☆☆☆

I am very happy with the wool but on the other hand, way too much shipping cost. When you don't want to make a big order, it triples the price of the ball of yarn.

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3 /5
★★★☆☆

The shop is far and I don't have a car

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3 /5
★★★☆☆

Too bad the 3-time payment doesn't work

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. If it works, we have many orders placed with this type of payment, but it is subject to acceptance, Sequra decides whether they accept the payment or not based on each person's profile. Best regards.
2 /5
★★☆☆☆

During the presentation of the mosaic crochet tutorial for the Christmas blanket, Lidia explained to us that for any order before 15/12, the PDF would be attached to the invoice. I received the wool The Queen, the invoice but not the PDF. Therefore, I cannot start this beautiful work. I don't think I can complete it before Christmas, so I will return the wool hoping to get a refund. I am very disappointed.

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Answer from Lidia Crochet Tricot
Hello, If you placed your order from 01/11 you received the PDF of this work in the last email of your order (as an attachment). It's the email that confirms the shipment of your order. Please feel free to contact us at this address so we can verify and resend it if you misplaced this email: [email protected] However, we kindly ask you to change the review if you did receive the pdf.
3 /5
★★★☆☆

The Venus wool unravels, the tutorial is well presented but explained too quickly. Well done anyway.

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3 /5
★★★☆☆

The colors of the balls are defined by numbers, it would be much better if the color was indicated. There should be a correspondence table between all the threads and it should indicate which crochet number to take. I find the site outdated while Lidia is a dynamic young woman, it's really a shame, it doesn't showcase her!

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3 /5
★★★☆☆

I am quite disappointed with my first order. The balls have duller colors than in the photos. Moreover, one I thought was in a gradient of blue but it has green, which is not visible in the photo. Not to mention that my package arrived after 7 working days and not 2 or 3 as announced on the site.

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3 /5
★★★☆☆

An order placed with an error on my part regarding a color. I requested cancellation or a color change. They canceled and refunded my account (everything is fine now) but the white Bb wool had been resold and was out of stock. So it was impossible to complete the project... very angry because the wool will be restocked in January and Christmas will have passed. Not great

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Indeed, the process is automatic upon cancellation, the stock is put back on sale and the skeins can be ordered. In this case, where a modification is necessary, it is better to request a modification of the order rather than a cancellation. Best regards.
3 /5
★★★☆☆

Return fees, having relay points!

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3 /5
★★★☆☆

Check the wool and cotton, I have found several times that I end up with the inside of a ball stained over several meters. It's very unpleasant. Too bad because I really like the Lidia crochet shop

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2 /5
★★☆☆☆

I am disappointed with the Trapixl orange red product, indeed I received a really mediocre product that frays with a texture on one side of this thread, really not nice which makes it so we don't know what to do with it nicely especially do not order orange red 🙁 (To say something positive, the shipping is fast and well packaged.

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purchased on 29/10/2023
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Answer from Lidia Crochet Tricot
Hello, thank you for your order. Indeed, the TrapiXL is a capricious product, we can come across some perfect spools as we can come across some with imperfections. We cannot predict it or prevent it. It is well known, and we specify it in red on the product page, in the store.
2 /5
★★☆☆☆

I can't tell you, order placed a week ago and still not received!

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please send us an email at this address so we can verify and claim your delivery: [email protected]
3 /5
★★★☆☆

You are slacking off in terms of product quality.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. The quality of our products has continued to improve. We have never made threads of lesser quality. On the contrary, it always goes towards better quality.
3 /5
★★★☆☆

I ordered an 8 mm hook and received a 4 mm hook ??

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. We apologize for this preparation error. Please contact us at this address so we can resolve this incident: [email protected] Best regards.
3 /5
★★★☆☆

Order placed on October 16 and still not received by October 24. The deadline was 5 to 6 working days. THANK YOU

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Indeed, all parcels sent with MR on the 16th have passed through Madrid, we do not know why, it must be an error from MR. Generally, parcels arrive very quickly. Best regards.
3 /5
★★★☆☆

I still don't have my order

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. For any incident in delivery, please contact us at this address, so we can open a complaint: [email protected] Best regards.
2 /5
★★☆☆☆

Hello, in my first ball a lot of pieces with knots, to see for the other two balls

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Indeed, knots can happen, it is not a defect of the thread. With an invisible splice, it does not affect the work. Best regards.
3 /5
★★★☆☆

I was disappointed because I wanted to add 2 balls to an order to avoid shipping costs and for an order taken into account at 12:13 and my request to add at 12:23 it was no longer possible?

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Indeed, it is still not possible to make an addition. You placed your order at 11:34, the package was sent the same day at 12:14 and your email was received at 12:23, so an addition was impossible. You tell us that you will buy your yarn elsewhere, so our fault in the end was to prepare and send your package too quickly. Best regards.
2 /5
★★☆☆☆

I am waiting for news about the delivery of my package and to whom it was delivered! I did not sign any document and my package was not delivered to my address, the DPD delivery person has a different signature than mine

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address so we can open a complaint and offer you a solution: [email protected] Best regards.
3 /5
★★★☆☆

Nothing to say, it's perfect. Delivery and products are top-notch ??

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order and your feedback. If we read the comment, everything is perfect, however, you rated it 3 stars out of 5. Please let us know if something did not please you, so we can improve. Thank you.
3 /5
★★★☆☆

Improve the colors that are different on the Internet and upon receipt. Perhaps spend a little more time on certain difficulties by showing them again and being able to respond when there is a problem in the realization.

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2 /5
★★☆☆☆

Delivery times too long. After a week my package is still in Spain at a logistics platform. Shipping costs are too high for these long delays.

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Answer from Lidia Crochet Tricot
Hello, we thank you for your order. Please contact us at this address if you encounter an issue with the delivery.
3 /5
★★★☆☆

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3 /5
★★★☆☆

I love the tutorials and the wool, but the shipping costs are too high for a very long delivery. For example, an order from October 3rd that I still haven't received. That's why I only give 3 stars.

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3 /5
★★★☆☆

Reduce shipping costs.

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2 /5
★★☆☆☆

Disappointed with the Namaste linen, a lot of fluff and not bad

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. The Namaste is jute, it is not linen. It is used for decorative items, the smell is normal for this type of thread.
3 /5
★★★☆☆

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3 /5
★★★☆☆

Shipping costs are too high as well as the different tiers of discounts and then free shipping.

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2 /5
★★☆☆☆

40% shipping costs, it's the last order

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Answer from Lidia Crochet Tricot
Hello, You have made an order for delivery in Switzerland, it is normal that you paid more shipping costs. It is an international delivery, outside the EU, with customs control. Best regards.
3 /5
★★★☆☆

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2 /5
★★☆☆☆

-

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purchased on 12/09/2023
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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please send us an email at this address so we can see why the package has not yet been delivered: [email protected]
3 /5
★★★☆☆

Package well received, but inside some bags were open, balls loose, nothing too serious, but not very professional.

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2 /5
★★☆☆☆

Improve billing for Switzerland by issuing a bulletin to avoid additional fees and time. Improve delivery. Because you ask for feedback while I still haven't received my package! Or wait to ask. Best regards.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. For all shipments to Switzerland, we add the invoice on the carrier's site, and to double the cost, a paper invoice is added to the package in a transparent envelope labeled 'Documents'. Best regards.
2 /5
★★☆☆☆

I still haven't received my package, as always, last time I order through Mondial Relay.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Your package was sent very quickly, apparently there is an incident during delivery. Please contact us at this address so we can open a claim with the carrier: [email protected]
2 /5
★★☆☆☆

First everything is downloadable second I ordered Eyes for agrumini and the sizes do not match! TOO BAD

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Yes, it's normal for the tutorials, at the price of 2.5 €, that they are not in paper format. Moreover, customers can only order tutorials, so no delivery to pay since we can download the tutorial instantly. For the eye incident, please contact us at this address: [email protected] Best regards.
3 /5
★★★☆☆

I still haven't received my package, I find it a bit too long.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery/order incident, please contact us at this address so we can assist you: [email protected] Best regards.
3 /5
★★★☆☆

The wool is impeccable, the prices are good. But I only gave 3 stars regarding the shipping costs and the time it takes to receive our orders. This summer I paid between 5 and 7€ for shipping and it took me 2 weeks to receive my order... I find that really too long, my 2 other orders took a week to arrive.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Most packages arrive within 2/3 days. It also depends on the delivery area (to the countryside, etc.). If you received the package in 2 weeks, it means there was an incident in the delivery. Best regards.
3 /5
★★★☆☆

I like the choice of threads offered. However, I can't find any knitting tutorials offered or links between the threads and the projects we could make with them.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Yes, we have many knitting tutorials, here is the direct link to our tutorial site, with links to the threads to use: https://lidiacrochettricot.org/tutoriels-tricot/ Best regards.