9.7/10
★★★★★
based on 34278 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

I still haven't received the order!!

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address for any issues with the carrier, so we can assist you: [email protected] Best regards.
3 /5
★★★☆☆

My order from 12.05.23 is still in transit. I don't find that normal. So the transport needs to be improved because sometimes very fast and sometimes ultra slow.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address for any issues with the carrier, so we can assist you: [email protected] Best regards.
3 /5
★★★☆☆

Not easy to imagine the materials and colors… some disappointments

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3 /5
★★★☆☆

Delivery too long for the price paid

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Your package was sent on 11/05. It was picked up on 12/05 and delivered in France, at the relay point on 17/05, which is 6 days (4 working days) after sending. It did not arrive late. You chose this delivery option, less expensive. A home delivery arrives even faster. Best regards.
3 /5
★★★☆☆

Orders should be sent by post to make it simpler. It's not easy to be available for delivery by a carrier, and by relay it's not always simple either

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2 /5
★★☆☆☆

Order of May 3 including 2 items. Upon receipt of the package on May 17, the tutorial for the Rafaelo Hat is missing, yet billed at 2.50 euros. I would appreciate it if you could send it to me by post. Thank you for your response

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Answer from Lidia Crochet Tricot
Hello, thank you for your order. You may have misunderstood, but the tutorials are not sent by package, but via download link. They are PDF files. Please contact us at this address, we will explain it to you in detail: [email protected] Best regards.
3 /5
★★★☆☆

Delivery too long

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3 /5
★★★☆☆

Many choices, materials, colors and supplies. Honest price ranges.

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2 /5
★★☆☆☆

Being attentive to your customers and protecting the merchandise

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. We have not noticed any complaints regarding this order. Can you please communicate the incident you had with your package? We checked the email exchanges, and we noticed two exchanges where we responded very quickly and each time we addressed your doubts (even made an addition to an order). So we do not understand the one-star review. Best regards.
3 /5
★★★☆☆

Reply to an email sent regarding an item and I still haven't received a response this greatly disappoints me yet I have placed several orders the image on the left is from the site and the one on the right is the photo I took after receiving the order best regards

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Yes, it is the right color you received. This range has several colors in one ball, in the photo it has not been rolled the same as the one in your photo, but it is exactly the right color.
3 /5
★★★☆☆

Hello I placed my order on March 28 29 to this day I still haven't received anything this is the first time the delivery is so long

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Answer from Lidia Crochet Tricot
Hello, we thank you for your order. Please contact us at this address: [email protected] The packages arrive quickly, we will check if your package has been lost. Best regards.
2 /5
★★☆☆☆

I was not delivered the entirety of the order same n. 1. « hat rafaelo at 2.50. And M cord 01 has major defects and small delivery problems. Thank you for responding to me

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. The PDF tutorial is sent by PDF (so download link). For the issue with the M-cord please contact us at this address: [email protected] Best regards.
3 /5
★★★☆☆

Nothing is planned for returns. Very expensive postage. I will not order again. Too bad because I am delighted with the i cord

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Returns are accepted within 14 days after receiving the package, but yes, return shipping costs are the responsibility of the customer. Best regards.
3 /5
★★★☆☆

Review for the packaging, some yarns need to be better protected. During my last order, the light colors weren't even packaged. Too bad.

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2 /5
★★☆☆☆

A ball wrapped stuck to the packaging label, resulting in a lot of waste. I have photos, but I can't send them to you. If needed, I can send them to you via Messenger. The cotton yarn included short lengths connected by knots.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. For any issues please contact us at this address: [email protected] Best regards.
2 /5
★★☆☆☆

Respect the deadlines

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. For any incident with the delivery time please contact us at this address: [email protected] We send orders very quickly, if there is an issue it is during the final transport. Best regards.
2 /5
★★☆☆☆

I can't give 1* anyway, I can't rate as I've been waiting for my package for 22 days! It's impossible for me to rate the wool :-(( but I'm waiting for Mondial Relay to find my 17 balls I'm going to be on vacation soon...

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us at this address: [email protected] We thank you.
2 /5
★★☆☆☆

Order placed on April 6 and still nothing received. This is the last time I order from this site

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. You placed your order on 06/04. The 07/04 and 10/04 were public holidays in Spain, so the packages were necessarily delayed in delivery. Your package was sent with Mondial Relay, for an estimated delivery of 4 to 6 working days. We are on 13/04, so even without these public holidays, counting the weekend, your package is not late. For very fast delivery, 2/3 working days, you need to choose home delivery with DPD/SEUR. We thank you for your understanding.
3 /5
★★★☆☆

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3 /5
★★★☆☆

I noted that Lidia never responds to her (yet) many admirers... Even if it's due to lack of time, it would be nice if she showed, from time to time, a bit of consideration for customers who keep her alive and for whom a little word from her is as important as winning the works she offers in a lottery!

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3 /5
★★★☆☆

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3 /5
★★★☆☆

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2 /5
★★☆☆☆

Following a very disappointing order exchange by email after a purchase of i-corde several times and now I trust does not verify the photo and there I receive with a much duller color! Too bad because I really appreciate Lidia's tutorials and the quality

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. The photos are in line with reality but sometimes a photo may not display the same way with the exact tones on different screens. In this case, if the product does not meet your expectations, you can always return it. We will refund you for the merchandise. Thank you for your understanding.
3 /5
★★★☆☆

Delivery too expensive compared to others, and collection points too far away

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please note that this is a delivery from Spain to France, not France to France. The delivery times and prices are very reasonable, and in addition, we take into account a large part of these costs. Best regards.
3 /5
★★★☆☆

Order not received to date

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us here for any incident with the delivery: [email protected]
3 /5
★★★☆☆

I'm still waiting for my delivery while DPD says it has been delivered and I don't know how to contact Lidia Crochet to claim my package.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us here: [email protected] Best regards.
3 /5
★★★☆☆

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3 /5
★★★☆☆

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3 /5
★★★☆☆

-

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3 /5
★★★☆☆

Wool not available in gray for over a month

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3 /5
★★★☆☆

Delivery problem

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery issues, please contact us at this address so we can assist you: [email protected] Best regards.
3 /5
★★★☆☆

Delivery too long, 9 days to receive my order. The first order was perfect, but this time!!!

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2 /5
★★☆☆☆

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2 /5
★★☆☆☆

It would be nice to send us a good return when the yarn does not correspond at all to what Lydia says. The Maya brand is not soft, but here I will return the package with 2 yarns less because I still tried before judging. Thank you, best regards.

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Answer from Lidia Crochet Tricot
Hello, the Maya yarn is very soft. In the case of a return because the items do not suit you (therefore no error, incident on the items), the return is at your expense. We thank you for your understanding.
2 /5
★★☆☆☆

No criticism on Lidia crochet knitting as I still haven't received anything despite delivery announcements on Friday first, then Saturday, each time a message; sorry your package cannot be delivered today please reschedule your delivery. This is impossible because after the procedure new message; we cannot intervene on your delivery package in transit. I contact them: response = your package will be delivered as soon as it is at our agency, please wait... where is it? With a delivery cost of over 7 euros for a ball of wool, I don't understand. In summary, good contact with the Lidia crochet site but please change your delivery service.

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2 /5
★★☆☆☆

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. We do not understand the 2-star review. Following your order, you asked us to add an item. We put your order on hold and asked you to confirm the color of this range for the addition. Without a response from you, you contacted us to ask why the package is still on hold. We shipped the package the same day, since obviously you no longer wished to make this addition. Can you explain why we only deserve 2 stars? This way we can improve and provide impeccable service. Best regards.
2 /5
★★☆☆☆

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3 /5
★★★☆☆

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3 /5
★★★☆☆

Late delivery, plus the delivery price is already expensive, and the delivery person did not deliver to my home, so I don't think I will come back to you, when I pay for home delivery, home is not outside.

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3 /5
★★★☆☆

Hello, I am happy with the wool but disappointed not to have the teddy bear tutorial that I paid 2.50. I am eagerly awaiting the tutorial, please send it to me as soon as possible. Marie.

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Answer from Lidia Crochet Tricot
Hello, please contact us at this address: [email protected] Indeed, the tutorials are sent in the form of a download link. You can also download them from your customer account. Best regards.