9.7/10
★★★★★
based on 33091 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

I still haven't received my two orders, it's getting longer and longer.

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3 /5
★★★☆☆

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3 /5
★★★☆☆

Hello, I have been waiting for my package for 3 days, DPD is a very bad carrier. They are very poorly organized! I called them several times a day to get my package.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address: [email protected] We will help you and open a claim with the carrier to speed up the delivery. Best regards.
3 /5
★★★☆☆

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3 /5
★★★☆☆

2 spools of trapixel out of three purchased weigh less than 600 g.

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2 /5
★★☆☆☆

A third of my order is missing, I sent messages about my order and received no response.

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us here: [email protected], a response will be given to you within 24 hours (except weekends and holidays). Best regards.
2 /5
★★☆☆☆

Too long to receive the order

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. You placed this order on 12/08. The package was sent the same day to a relay point in France. It arrived at this relay point on 19/08. Considering the weekend and Monday 15/08, the package arrived 4 working days after shipping. So it is indeed within the announced deadlines. Best regards.
3 /5
★★★☆☆

I have a problem with a delivery to a relay point and Lidia crochet leaves me to sort it out I think that in this case Lidia crochet could have contacted the relay point to solve my problem which is still not resolved

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. We have indicated what to do to retrieve your package. The delivery is at a relay point, you need to go to this relay point, but you refuse to do so. We have responded to your emails every time and we have sent you the delivery receipts.
2 /5
★★☆☆☆

Hello I am disappointed with the rafaelo yarn it is not the same as the "monoï bag" tutorial

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Yes, this range has changed in recent months, we announced it. You can still use it for previous projects, only the necessary quantity may change.
2 /5
★★☆☆☆

I sent you two orders, you could have grouped them since a problem occurred.

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3 /5
★★★☆☆

Good but not all the yarns, the BB yarn does not live up to its promises. The quality is very disappointing.

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2 /5
★★☆☆☆

I ordered 3 balls of omy in 2021 and I recommend 6 others now in a year the color changes without warning yesterday I was asked to send a photo and no response I ask did you receive the photo no response today also no response.

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3 /5
★★★☆☆

Regarding shipping costs. They should be free for loyal and regular customers.

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3 /5
★★★☆☆

Still haven't received my package. Very unhappy with the carrier while shipping costs are very expensive!

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3 /5
★★★☆☆

I have not yet received my package

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. We apologize for this delivery incident. Please contact us at this email address so we can assist you: [email protected] Best regards.
3 /5
★★★☆☆

The bag arrived damaged opened on the side but nothing was missing from my order

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3 /5
★★★☆☆

The shipping of the package is long (2 days), delivery time is correct, shipping costs are expensive and the yarn is cut and renewed in places.

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3 /5
★★★☆☆

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3 /5
★★★☆☆

I am very disappointed with the Rafaelo yarn, very difficult to work with, and moreover, I find the shipping costs very excessive

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3 /5
★★★☆☆

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2 /5
★★☆☆☆

I don't have my order yet, long shipping time

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address ([email protected]), we will look into why the package has not yet been delivered. Best regards.
3 /5
★★★☆☆

Two stars less because no little gifts, regardless of the order amount, with my last one amounting to 222 euros (that's still a nice order!!!) nothing!!!!!! I expected a little something, but no, nothing!!!!! compared to others, it's a big minus!!!!! for the rest, everything is fine, but this downside makes me reconsider, I will certainly change suppliers!!!!

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3 /5
★★★☆☆

Contrary to what you say, the delivery is quite long; the quality of the yellow and green baby wools is not great, but the pink is sublime.

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3 /5
★★★☆☆

The quality of the balls I received is very noticeably different from the previous ones??

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Answer from Lidia Crochet Tricot
Hello, Thank you for your orders. Indeed, TrapiXL is a recycled product, between colors the material is not the same, we indicate this in red on the page of this range. Best regards.
3 /5
★★★☆☆

The product is completely compliant. But the delivery person gave my package to the mother of a neighbor without informing me! He declared that the package had been handed over in person!!!! Fortunately, she was honest because I don't know her.

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2 /5
★★☆☆☆

I have not yet received my order, so I cannot evaluate it.

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3 /5
★★★☆☆

The color of the skeins is never marked, there are only numbers! We don't know what color we are buying, so I don't always buy and I go to a haberdashery. On the site, we should be able to choose the thread based on its size, this search is non-existent. We should also be able to indicate the name of a thread and start a search to find an equivalent thread (if the colors are not appealing, for example). Last negative point (I am sorry...) the site looks outdated which is really a shame because it does not match Lidia's sparkling personality ?? Thank you Lidia for your talent ??

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3 /5
★★★☆☆

The package was very damaged and torn

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3 /5
★★★☆☆

Order placed 7 days ago, still not delivered even though the deadlines were very short during my previous orders. My order was supposed to be delivered today, but I received a message from DPD informing me that it will not be possible…

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this delivery incident, please contact our customer service via this messaging: [email protected]. We will see what is happening with your package.
3 /5
★★★☆☆

Transport too long and not practical Package difficult to retrieve Few relays Delivery not made even if we are at home Finding other transport organizations would be beneficial

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2 /5
★★☆☆☆

I sent a message for information regarding payment ?? No response ??

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Answer from Lidia Crochet Tricot
Hello, Did you contact us at this address?: [email protected] We respond to all emails, and especially very quickly. Your order was made with a bank transfer payment. We have not yet received this transfer.
2 /5
★★☆☆☆

I have not received my order after a week

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3 /5
★★★☆☆

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2 /5
★★☆☆☆

A model on YouTube (halter top) was created with the cotton I ordered but when it arrived, I realized that the balls were much smaller, it was mercerized cotton, so I had to reorder 2 balls. When I asked for a commercial gesture for the shipping costs, I was told it was not possible. Not great, especially since I can't help it if you no longer make the other cotton, I ordered in good faith.

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3 /5
★★★☆☆

Hello, I am missing the 2 magnetic clasps. Best regards

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Answer from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this incident, please contact our customer service, we will send you these missing items. Best regards.
3 /5
★★★☆☆

The delivery is a disaster. DPD is a company based in the town of PEGOMAS in the Alpes-Maritimes and their delivery is not serious. 3 days to deliver to me on June 6, they gave me 3 excuses that were not justified at all. On June 7, delivery was scheduled for the day, and well, nothing. On June 8, bad weather on the Côte d'Azur???? On June 10, I finally got my wool. I think there is really a problem.

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2 /5
★★☆☆☆

The site looks outdated, it is difficult to find what you are looking for. The colors of the skeins are not indicated, so since we don't know... we don't buy... and we are frustrated... The site does not reflect Lidia's personality at all, which is really a shame and disappointing.

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3 /5
★★★☆☆

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3 /5
★★★☆☆

It was noted on the order form that the delivery time was within 2/3 days; but here the deadline was exceeded: order made on 21/05 and delivery to the relay on 31/05. Under these conditions, I find the shipping price (7.96€) a bit excessive.

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3 /5
★★★☆☆

Nothing to complain about the order and its contents. However, please change carriers! DPD ruins the transaction to the point of making me hesitate for a possible future order. They are to be avoided. I chased after my package for a week! Without knowing where it was and why.

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