/10
★★★★★
based on 3059 published reviews
★★★★★
based on 3059 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Late delivery and wrong collection point! I wanted to make a gift. I hesitate to order again
Corinne B.
purchased on 04/06/2023
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Answer from
LOFT ATTITUDE
Dear Customer, If we look at the tracking of your colissimo 6M18907359442 we can see that we sent it the day after your order on Monday 05 June and that it is waiting for you in the NANTES BRETAGNE Post Office 2 PLACE DE BRETAGNE 44000 NANTES According to the post office your parcel could not be delivered on Wednesday 7 June to the U EXPRESS due to an exceptional situation beyond their control. We sincerely apologize for this inconvenience. Please do not hesitate to contact us should you require any further information. Yours sincerely LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Delivery time too long
Marc B.
purchased on 26/04/2023
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Answer from
LOFT ATTITUDE
Dear Customer, It's true that there was a 19-day wait between your order and delivery because the UMBRA coat rack was out of stock when you ordered it and we had to wait for our supplier to restock. We sincerely apologize for this long delay, but we are unfortunately dependent on our suppliers and their logistical constraints. Hoping to see you again on our loftattitude.com website to satisfy you even more on a future order. Thank you for your understanding. Sincerely Loft Attitude Customer Service
3/5
★★★☆☆
Product conforms to the order but delivery time is rather long.
Jean -philippe P.
purchased on 25/12/2022
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2/5
★★☆☆☆
VERY DISAPPOINTED BY THE QUALITY OF THE BALL
Claude G.
purchased on 08/01/2023
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3/5
★★★☆☆
Very fast shipping, but packaging needs to be reviewed. When I opened the parcel, although it did not seem damaged, the screws were rolling in the bottom of the box, the lampshade although it was packed in another box inside was damaged, a voire that it had been packed damaged
Angelique L.
purchased on 19/11/2022
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2/5
★★☆☆☆
Delivery late and to another delivery address Very disappointing site where I will never order again
Jean-pierre A.
purchased on 04/11/2022
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Answer from
LOFT ATTITUDE
Dear Customer, You specified: "BEFORE DELIVERING PHONE ME 1 H IN ADVANCE BECAUSE SOMETIMES ABSENT FROM HOME / TEL 06 .... "You then chose to have your order delivered to a post office, but we informed you by telephone at 12:00 on the day you placed your order that the delivery would leave directly from our supplier, SOCADIS, by appointment, and could not therefore be delivered to a relay point. Our supplier had indicated a delivery on Monday or Tuesday by GEODIS transport and they were indeed a little late as the appointment was made today (Wednesday, November 09). We were able to see that you were able to choose a delivery to your neighbor's house with GEODIS transport. We are sincerely sorry for the inconvenience caused by this delay, but we are unfortunately dependent on our suppliers and carriers. Sincerely, LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Beautiful table ..... it's a shame that on 2 of the legs the stainless steel is bent or has been banged and it shows (magnifying glass effect)
Beatrice L.
purchased on 20/09/2022
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3/5
★★★☆☆
Apart from the missing nuts and washers (which I had to buy in a DIY store), there are scratches in several places on the chromed steel frames!
Guy C.
purchased on 16/05/2022
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2/5
★★☆☆☆
I had attached a small message to my parcel which was not in it. Delivery 4 days after ordering when it says 48 hours.
Acheteur Vérifié
purchased on 01/03/2022
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Answer from
LOFT ATTITUDE
Dear Customer, For your information, you placed your order on 01/03/2022 at 5:30 p.m. Your package could not leave the same day because parcels must be deposited before 4 p.m. at the post office logistics center. Your parcel therefore left the next day and was delivered 48 hours later on 4/03/2022 to the PICKUP CONSIGNE you had chosen. As far as the message is concerned, we didn't get any message apart from a request to make a gift package for a wedding present, but unfortunately we don't offer this service for technical and logistical reasons. We hope you will understand that we have done our best to satisfy you and deliver a relatively fragile product in perfect condition as quickly as possible. Best regards LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Very pretty console.
The glass moves all the time, it arrived in a terrible state, very dirty, and some scratches are to be noted.
Despite my complaint, I sent photos and have not heard from her since.
Acheteur Vérifié
purchased on 24/11/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We will follow up with our supplier Kare Design in Germany who was closed during the holidays and give you an answer before the end of this week. Best regards LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Order received quickly, however the pouf ordered is not compliant. It is sold as 65cm in diameter and is less than 55cm in diameter.
I called the store and the only response was that these were the dimensions given by their supplier and that they didn't check... unprofessional.
Acheteur Vérifié
purchased on 13/12/2021
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3/5
★★★☆☆
My sister bought it in Nice, I loved it. I looked for it on the net with a gold glass and stainless steel coffee table, and bam I found it, I was thrilled and ordered it.
Acheteur Vérifié
purchased on 06/11/2021
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2/5
★★☆☆☆
Very unhappy. One of the screws doesn't fit properly, so the assembly isn't perfect. Also, on the photo on the website, a hole under the tabletop doesn't appear, even though it does exist.
Acheteur Vérifié
purchased on 19/06/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We have just received your comments. Could you please send us your complaint by e-mail to [email protected] with a few photos of the problem encountered so that we can pass on this request to our supplier, Kare Design, and together we can see what solution we can offer you. Best regards LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Average product satisfaction
Acheteur Vérifié
purchased on 16/09/2021
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3/5
★★★☆☆
Delivery expected 2 days later, a week later we don't know where the parcel is. so after numerous calls we magically find the parcel.
Acheteur Vérifié
purchased on 06/09/2021
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2/5
★★☆☆☆
No response to complaint or product refund
Acheteur Vérifié
purchased on 12/07/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We thought the necessary steps had been taken as we forwarded your complaint to our supplier SOCADIS on 19.07.2021 at 13:28. We will be contacting them again on Monday as they are closed on Friday afternoons. We are very sorry for this delay but please rest assured that we will find a solution for you. Next time, please do not hesitate to contact us again at 0494798212. Sincerely LOFT ATTITUDE Customer Service
2/5
★★☆☆☆
One leg is badly welded, I'm waiting for a reply to my e-mail with photos, as it's impossible to fit it as it is.
Acheteur Vérifié
purchased on 19/04/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We have already forwarded your photo to our supplier CAMINO A CASA so that they can quickly take care of this problem and provide you with a solution. Thank you for your understanding. Best regards LOFT ATTITUDE Customer Service
3/5
★★★☆☆
The 45 kg parcel was delivered to the building gate and not to the apartment ... How to ????
Acheteur Vérifié
purchased on 22/04/2021
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3/5
★★★☆☆
Very disappointed
Acheteur Vérifié
purchased on 12/04/2021
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3/5
★★★☆☆
I'd like to focus on the mirror itself...
Acheteur Vérifié
purchased on 20/03/2021
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2/5
★★☆☆☆
The chairs ordered arrived with glue stains... at over 600 euros, you'd expect better...
Acheteur Vérifié
purchased on 14/02/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We are very sorry for this inconvenience, but as you can see we quickly took your problem into consideration in order to provide you with the choice of a solution that can best satisfy you. We hope to have met your expectations and to have proven our seriousness so that we can see you again soon on our website. Sincerely LOFT ATTITUDE Customer Service
2/5
★★☆☆☆
Very dissatisfied we ask the cancellation of the order I send 3 mail no response and now I'm waiting for my refund!!!! Very disappointed
Acheteur Vérifié
purchased on 06/02/2021
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Answer from
LOFT ATTITUDE
Dear Customer, We're sorry but we never received your emails, apart from the one posted last night at 00:16. We tried to contact you on February 15th at 9:37am to find out why your parcel had been refused, thinking it was a postal error, but we received no reply. We will proceed immediately to cancel your order and refund you.
We apologize for the inconvenience. Best regards LOFT ATTITUDE Customer Service
We apologize for the inconvenience. Best regards LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Nothing to complain about on the loflattitude site, everything went smoothly. On the other hand, we were very disappointed with the delivery: we found the parcel by chance in a corner at the back of our house. The delivery man left it there without informing us (no phone call, no sms, no message in the letterbox). We don't know how long the parcel had been there, we were lucky it wasn't stolen as our property is not enclosed! SEE THE DELIVERY AGAIN!
Acheteur Vérifié
purchased on 11/02/2021
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Answer from
LOFT ATTITUDE
Dear Customer, Thank you very much for this valuable information which will enable us to inform our supplier SOCADIS who took care of the delivery with the company DPD. We apologize for this delivery service which is not at all up to what we would like to provide you. Best regards LOFT ATTITUDE Customer Service
2/5
★★☆☆☆
THE CHAIR HAS JUST ARRIVED... IT'S JUST BEAUTIFUL BUT WHAT I DIDN'T APPRECIATE AT ALL IS THAT I HAD TO PAY FRS 82.-- (ABOUT 75 EUROS EXTRA) TO RECEIVE THE PARCEL WHEN I HAD ALREADY PAID EURO 99.90 FOR DELIVERY!!!!!! THAT'S VERY VERY VERY EXPENSIVE TO SEND!!!! SO VERY DISAPPOINTED
Acheteur Vérifié
purchased on 11/01/2021
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Answer from
LOFT ATTITUDE
Dear Customer, The fees you have paid correspond to the Swiss VAT because you did not have to pay the French VAT of 104.83€, so the chair costs you 30€ less than in France. Hoping to have met your expectations and remaining at your disposal for any further information you may require. Sincerely LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Order on the site without problem, it's the delivery that took longer than expected, and no email informing us of the delay in delivery which would have avoided 2 phone calls, to be improved!! on the other hand very good phone contact for the information of the delivery 1 month later, well received the item and well packaged.
Acheteur Vérifié
purchased on 18/12/2020
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3/5
★★★☆☆
Good.
Acheteur Vérifié
purchased on 16/01/2021
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3/5
★★★☆☆
Bug on the site to order the article and difficulty to pass the payment. Payment with american express is seen late.
Acheteur Vérifié
purchased on 28/12/2020
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2/5
★★☆☆☆
The object is decorative but it's not made of wood but of mdf (crushed wood fibers), so it's not what I expected. And even if the packaging wasn't damaged (apart from the corners) when I opened it, one of the elements was broken. The order and delivery were processed extremely quickly and without a hitch! Too bad in the end I'm still disappointed.
Acheteur Vérifié
purchased on 18/12/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We have just read your comments and we are sorry that this wall-mounted deer head does not completely meet your expectations, although the reviews of this product are quite positive. If you wish, please send us a photo of the broken part and we will send you a replacement. Sincerely, Customer Service.
3/5
★★★☆☆
Hello, Very fast delivery.
However the screws are too long and the coat rack cannot be firmly fixed. It's a real shame considering the price !!!
Acheteur Vérifié
purchased on 15/12/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We have just received your comments. Could you please send us a photo of the problem to [email protected] so that we can inform our supplier and send you the correct length screws? We are very sorry for the inconvenience. Our customer service team remains at your entire disposal on 04 94 72 82 12. Sincerely, The Loft Attitude team
3/5
★★★☆☆
LATE DELIVERY
Acheteur Vérifié
purchased on 05/11/2020
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3/5
★★★☆☆
Serious site and fast shipping. But the quality of the product is not top notch with lots of quickdraws and rough edges.
Acheteur Vérifié
purchased on 22/11/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We have just read your comments and we are sorry that the product does not completely meet your expectations, but please note that you have 14 days to return a product that does not give you complete satisfaction. Although we have never had any negative comments about this product, we will pass on your comments to our supplier, KARE DESIGN. We remain at your entire disposal for any further information you may require at 0494798212. Sincerely, The LOFT ATTITUDE Team
3/5
★★★☆☆
Well
Acheteur Vérifié
purchased on 01/11/2020
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3/5
★★★☆☆
I'm thrilled with my purchase. I didn't expect this.
Acheteur Vérifié
purchased on 23/10/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We are sorry that the product did not meet your expectations. Please note that you have 14 days to return any product that does not meet your expectations. Best regards LOFT ATTITUDE Customer Service
2/5
★★☆☆☆
After buying a mirror, which was delivered to me broken, which I could not check the state, within 20 minutes, as you recommend, I did what was necessary to repair it. I would have liked a commercial gesture, but nothing. 350 euros for the purchase and 150 euros for the repair.
Acheteur Vérifié
purchased on 28/08/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We're very sorry about this incident, but as we told you in our e-mail when your order was dispatched: ***IT IS ESSENTIAL TO IMMEDIATELY NOTE THE DEFECTS OF A DELIVERY, IN THE PRESENCE OF THE DELIVERER*** You must note the apparent defects of the order as soon as you receive it, by opening the parcel in front of the carrier if it arrives damaged.
If one of the products is damaged, report it on the delivery note and take photos so that you can send us your complaint by e-mail within 24 hours.
You have a legal deadline of 15 minutes to check your goods if the deliveryman does not wish to wait do not sign the delivery order because no recourse is then possible. And as we said to you by telephone nothing was made in the rules no control no report on the delivery order, more especially as it was a mirror and that the paperboard was crushed. It was absolutely necessary to control and refuse the parcel so that the conveyor take with its load the damage caused during transport. Cordially. LOFT ATTITUDE
If one of the products is damaged, report it on the delivery note and take photos so that you can send us your complaint by e-mail within 24 hours.
You have a legal deadline of 15 minutes to check your goods if the deliveryman does not wish to wait do not sign the delivery order because no recourse is then possible. And as we said to you by telephone nothing was made in the rules no control no report on the delivery order, more especially as it was a mirror and that the paperboard was crushed. It was absolutely necessary to control and refuse the parcel so that the conveyor take with its load the damage caused during transport. Cordially. LOFT ATTITUDE
3/5
★★★☆☆
Lack of order tracking information
Acheteur Vérifié
purchased on 13/07/2020
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3/5
★★★☆☆
Correct delivery
Acheteur Vérifié
purchased on 17/07/2020
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3/5
★★★☆☆
Fast order processing and receipt
Acheteur Vérifié
purchased on 21/06/2020
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2/5
★★☆☆☆
No comment
Acheteur Vérifié
purchased on 15/06/2020
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3/5
★★★☆☆
The rendering in visu is not as good as on the photos, a little disappointed by the quality, otherwise well packaged product, good delivery tracking.
Acheteur Vérifié
purchased on 23/05/2020
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3/5
★★★☆☆
Console not qualitative for the price. Carton very very damaged at all remove on delivery to check. So for a gift, not great.
Acheteur Vérifié
purchased on 17/05/2020
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2/5
★★☆☆☆
2 months of waiting for the shipment of the item supposedly out of stock when the product has always remained on sale promo with available product deliverable in 15 days during the 2 months of waiting, no response on the defects of the product (see below)
Acheteur Vérifié
purchased on 24/03/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We confirm that we have received your photo and forwarded it to our supplier. We are awaiting their return to provide you with an answer. Indeed, due to the confinement, the delivery time was a little over a month instead of the 15 days announced, as the order was placed on 24/03 and received on 07/05. We apologize for this. As of Monday, we will contact our supplier again, who is in a high-risk area and is partially decontaminated. Working from 9am to 1pm, the treatments take longer than usual.
Thank you for your patience and understanding. Sincerely LOFT ATTITUDE Customer Service
Thank you for your patience and understanding. Sincerely LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 13/02/2020
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3/5
★★★☆☆
Order lost, once I re-launched someone took into account the request.
Acheteur Vérifié
purchased on 21/01/2020
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3/5
★★★☆☆
The rest is fine.
Acheteur Vérifié
purchased on 28/01/2020
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2/5
★★☆☆☆
The lamp tends to droop. On the other hand, it's a pity you can't adjust the length of the stem.
Acheteur Vérifié
purchased on 16/01/2020
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Answer from
LOFT ATTITUDE
Dear Customer, We've just been made aware of your comments, and it's true that you need to tighten one of the pins very hard to lock the position (sometimes even using pliers to get more force). Our customer service team will nevertheless contact you by phone. Next time, don't hesitate to contact us directly on +33 (0)4 94 79 82 12. Our customer service team is very competent to answer all your questions. Best regards. The LOFT ATTITUDE team
3/5
★★★☆☆
Delivery time a little long, but this must be qualified as the order was placed during the holiday season.
Acheteur Vérifié
purchased on 22/12/2019
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3/5
★★★☆☆
I'm not thrilled, I expected better.
Acheteur Vérifié
purchased on 11/01/2020
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3/5
★★★☆☆
The detailed specifications weren't mentioned, and the photo was an awful deterrent, so I had to phone to be sure. I was very well received, by the way.
Acheteur Vérifié
purchased on 07/12/2019
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2/5
★★☆☆☆
Does not match article images.
Acheteur Vérifié
purchased on 29/12/2019
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Answer from
LOFT ATTITUDE
Dear Customer, We have just taken note of your remarks, our customer service will contact you in order to bring you a solution. We have already sold more than 500 copies of this suspension since 2014, if the product did not correspond to the images, we would have stopped distributing it a long time ago. We remain at your entire disposal at 04 94 79 82 12. Our customer service is very competent to answer all your problems. Yours faithfully LOFT ATTITUDE
3/5
★★★☆☆
The parcel was well received and correctly packaged, but the product is mediocre considering the price.
Acheteur Vérifié
purchased on 11/12/2019
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2/5
★★☆☆☆
Having phoned after receiving the rocking-chair with holes in 3 places, and sent photos of the pierced seat, the person very kindly explained that they were sending me another seat more than 2 months later and after several calls I have received nothing I am very unpleasantly disappointed with this site.
Acheteur Vérifié
purchased on 09/09/2019
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Answer from
LOFT ATTITUDE
Dear Customer, We confirm that we have received your photos only last Saturday and have forwarded them to our supplier Kare Design. We are now waiting for the reception of a new seat to be able to make the exchange. Don't worry, we haven't forgotten you, our customer service remains at your entire disposal at 0494798212. Thank you for your understanding. Sincerely, LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Very good luminaire except lampshade many markings and gluing defects
Acheteur Vérifié
purchased on 14/07/2019
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3/5
★★★☆☆
Identical color but label mark drawn on the velvet seat (a little disappointed) to see if in time it will disappear....
Acheteur Vérifié
purchased on 27/06/2019
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3/5
★★★☆☆
Faster delivery would have been appreciated!
Acheteur Vérifié
purchased on 08/07/2019
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2/5
★★☆☆☆
The items on sale are too modern, there's not much choice, and I'd hoped to find some original gadgets, but it's the same stuff you find everywhere.
Acheteur Vérifié
purchased on 09/06/2019
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Answer from
LOFT ATTITUDE
Dear customer, Following your order for a chewing gum ball, we understand that our items are too modern for you and that our catalog only offers 3705 references, but we do not oblige anyone to order on our website. Thank you for your understanding. Sincerely, LOFT ATTITUDE Customer Service
3/5
★★★☆☆
Delivery on time. RAS
Acheteur Vérifié
purchased on 28/05/2019
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3/5
★★★☆☆
No comment
Acheteur Vérifié
purchased on 10/05/2019
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2/5
★★☆☆☆
See comments below
Acheteur Vérifié
purchased on 13/03/2019
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3/5
★★★☆☆
It would be great if delivery were up to scratch. When I order a chest of drawers, I expect a chest of drawers packed and delivered to the foot of my building, but not strapped to a pallet! Schenker doesn't seem to me to be suitable for deliveries to private customers.
Acheteur Vérifié
purchased on 03/03/2019
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3/5
★★★☆☆
Well-designed site
Acheteur Vérifié
purchased on 02/02/2019
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