★★★★★
based on 248 reviews published
Latest customer reviews
I am quite satisfied, except for the announced delivery times of 3 weeks of production... A few days before the end of the 3 weeks, I received an email informing me that it would actually take almost 2 months (probably due to overloaded production scheduling).... I had to respond by expressing my disappointment for the deadline to be shortened. If the deadline had been announced from the start (not a few days before the date I thought I would receive the package), I could have been more understanding.
Since your order in 2019, we have significantly improved our production timeline management. We have implemented real-time tracking tools and strengthened coordination between our teams to better anticipate and manage potential delays.
Perfect technical support for an indoor trampoline, the deadline was respected and the dimensions are in line with my needs!!
Very good service, communication is good, shipping is fast and the website platform is really well done.
My contact was attentive and very responsive regarding the shipment.
The package arrived several days late? But it is compliant ...
Thank you for your feedback, and we are sorry to hear that your package arrived late. We are working to improve our delivery times and appreciate your comments regarding the compliance of your order. Please feel free to contact us with any questions or suggestions.
Following an incident with our previous residential net, I was able to obtain valuable information, advice, and support. Thank you for the seriousness of your team!
We are very satisfied with our net. It is exactly what we wanted and the result is magnificent.
I am happy to have received my package despite the strike of the Belgian post, this was a sample to see with a larger order?, I remain confident.
We are delighted that your sample arrived safely despite the disruptions related to the bpost strike in 2018. This strike indeed caused significant delays in parcel distribution, affecting many international shipments.
We thank you for your trust and hope to have the opportunity to serve you again under optimal conditions.
Perfect.
Absolutely convincing, friendly, and competent customer service. From the initial telephone consultation, through planning to assembly, always available and solution-oriented. Mr. *** always took the necessary time to realize our dream project. The quality of the delivered components - net, eye bolts, ropes - is above average, making the price-performance ratio more than acceptable. I can only give a clear recommendation!
Very practical samples.
Quick, very quick! Thank you.
Excellent quality product, as is the customer service; I will definitely recommend it to my sailing friends! One note: since these are online purchases, it would be desirable to increase the number and descriptiveness of the photographs of the items for sale (I am particularly referring to trampolines for sports catamarans). Thank you very much!
Thank you for your responsiveness following the non-compliance (of color on a net) observed on a first delivery. I appreciated your proposal to be able to enjoy this first delivery before receiving the corrected item.
Order of a batch of samples. Fast shipping and good reception. Thank you.
Wonderful product, extraordinary attention, excellent everything.
Although I had a setback with the first net, they sent me a second one that turned out perfect. I can trust this company and the service is friendly and professional.
Perfect for the trampoline, correct for the net.
Small problem noted on the first order which was taken into account by the after-sales service. It is for having allowed us to resolve our problem quickly that I give a score of 5 because mistakes happen, but that they are resolved nowadays is rare, it is easy nowadays to keep pushing the blame without ever taking responsibility. Service and responsiveness Top Bravo to you.
We received a product that did not match our request. This can happen. But I would have liked our problem to be resolved more quickly. The lack of communication is a serious fault in this case.
Thank you for taking the time to share your feedback.
We sincerely apologize that the product received did not meet your request. Although mistakes can unfortunately happen, we completely understand your frustration, especially since the resolution did not meet your expectations.
The lack of responsiveness and communication you encountered does not reflect the standards we strive to maintain, and we take your comments very seriously in order to improve our procedures.
We hope to have the opportunity to regain your trust during your next experience.
Very friendly team.
Perfect product according to the measurements! - But two months of waiting nonetheless! (With 2 follow-ups because my trampoline order seemed lost!)
Thank you for your feedback and constructive comments. We are delighted to hear that the product meets your expectations perfectly. We sincerely apologize for the wait time and the inconveniences encountered. Your feedback helps us improve our service. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The LOFTNETS team
First delivery after 6 to 7 weeks with poorly made cuts so I had to wait another 0 days to be delivered.
Samples received quickly as planned and clear information for measuring before ordering.
Perfect! Received the bundle of samples presented on your site. But I had requested (in the small comments box) an additional sample (if possible) of the smallest net (mesh 6.5x7mm) existing on your site and my client is interested in that mesh. No response on this subject in your letter accompanying the package!?
Nothing negative to say about the service, very well received and information at the base very good, otherwise excellent final result.
I ordered samples, they arrived very quickly. I regret not having these samples 'under tension' in a frame to see the final result, but it already allows for a first idea.
Thank you very much for your feedback and for taking the time to share your experience. We are delighted that the samples arrived quickly and that they already give you a first idea of the product.
We understand your desire to see the samples "under tension" in a frame to better visualize the final result. We take note of this comment to improve our offering in the future.
See you soon
The LOFTNETS team
Good telephone reception.
Good quality and nice finishes.
Easy order. Compliant product. Fast delivery.
Order of a sample panel very practical for making a choice and not making a mistake especially for orders via the internet, it is never obvious!!!
Everything was excellent as agreed over the phone. The product, although custom-made, is a bit expensive.
A real listening to my project to provide advice as accurate as possible in terms of safety and aesthetics. Support and great availability at all stages.
Very well-made net and very friendly contact. Here, communication is preferred twice, so that the net really fits!!!!
Good quality material, and very friendly staff.
Excellent service. The quality and responsiveness of the LOFTNETS teams is commendable.
The net quality is absolutely top! The advice on the phone was also very satisfactory. However, I find the assembly instructions absolutely inadequate! The knots are described more than inadequately, and the chosen assembly method is poorly described! Therefore, only three stars!
Order received very quickly and in very good condition and exactly as I expected, I am totally satisfied with my order. I did not give 4 stars because the only problem is that we cannot know when the product will be delivered when ordering which was quite annoying for me as it was for a birthday.
Quick service, good information, very quick email response.
Nothing to say, just good.