/10
★★★★★
based on 305 reviews published
★★★★★
based on 305 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Shape and size is wrong. It was a simple rectangle and somehow I did not get a rectangle… also almost half the size i requested!
Jennifer P.
purchased on 04/03/2026
Answer from LOFTNETS
Good morning Jennifer,
We are very sorry that your order was not up to your expectations. We have received your email on Sunday and have replied to it this morning. Customer satisfaction is very important to us so we will do our best to find a solution for you as early as possible. We stay available in case of questions, The LOFTNETS Team.
We are very sorry that your order was not up to your expectations. We have received your email on Sunday and have replied to it this morning. Customer satisfaction is very important to us so we will do our best to find a solution for you as early as possible. We stay available in case of questions, The LOFTNETS Team.
1
/5
★☆☆☆☆
I have no instructions and no information on how exactly the nets should be cut
Johannes S.
purchased on 29/09/2025
Translated review
Answer from LOFTNETS
Hello, we have sent you the German instructions by email.
1
/5
★☆☆☆☆
Hello, I received my order 3 weeks late and never received an email to inform me of the delay despite 3 phone calls.
Franck C.
purchased on 06/12/2024
Translated review
Answer from LOFTNETS
Hello,
Thank you for your feedback.
Indeed, when payment is made by check, the processing times may be extended, as we must wait for the receipt and cashing of the payment before starting the production of your custom item.
Furthermore, your order was placed during the year-end holiday period, which resulted in an exceptional extension of processing times, by about a week.
We understand your disappointment regarding this delay and sincerely apologize for the inconvenience. Please be assured that we are doing everything possible to constantly improve our service.
We hope to see you again soon and to fully satisfy you with your next order.
Thank you for your feedback.
Indeed, when payment is made by check, the processing times may be extended, as we must wait for the receipt and cashing of the payment before starting the production of your custom item.
Furthermore, your order was placed during the year-end holiday period, which resulted in an exceptional extension of processing times, by about a week.
We understand your disappointment regarding this delay and sincerely apologize for the inconvenience. Please be assured that we are doing everything possible to constantly improve our service.
We hope to see you again soon and to fully satisfy you with your next order.