/10
★★★★★
based on 240 reviews published
★★★★★
based on 240 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, I received my order 3 weeks late and never received an email to inform me of the delay despite 3 phone calls.
Franck C.
purchased on 06/12/2024
Translated review
Answer from LOFTNETS
Hello,
Thank you for your feedback.
Indeed, when payment is made by check, the processing times may be extended, as we must wait for the receipt and cashing of the payment before starting the production of your custom item.
Furthermore, your order was placed during the year-end holiday period, which resulted in an exceptional extension of processing times, by about a week.
We understand your disappointment regarding this delay and sincerely apologize for the inconvenience. Please be assured that we are doing everything possible to constantly improve our service.
We hope to see you again soon and to fully satisfy you with your next order.
Thank you for your feedback.
Indeed, when payment is made by check, the processing times may be extended, as we must wait for the receipt and cashing of the payment before starting the production of your custom item.
Furthermore, your order was placed during the year-end holiday period, which resulted in an exceptional extension of processing times, by about a week.
We understand your disappointment regarding this delay and sincerely apologize for the inconvenience. Please be assured that we are doing everything possible to constantly improve our service.
We hope to see you again soon and to fully satisfy you with your next order.