English
★★★★★
based on 339 reviews published
Latest negative customer reviews
I am not at all happy with my order. I called in December to order a trampoline for my catamaran, being in the United States at that time, I discussed the order with customer service, I explained that I needed it delivered to France, and that someone would bring the trampoline to the Antilles, I specified that I wanted the black TEC 400 with eyelets, the woman I spoke to on the phone explained that the delays were longer, and that delivery would be in February, she sent me a confirmation email which I validated and paid for. We arrived in Martinique several months later, and then I realized that it was a net not in mesh but in ropes that was delivered, partly my fault since when I received the confirmation of my order, I assumed that everything was validated over the phone, the only correct thing is the color, very disappointed to find myself with the wrong product, after perhaps having trusted too much.
We are sincerely sorry to hear about your disappointment regarding your order.
After checking your file, it appears that your order was made independently based on the information you provided, and that the plans and summary of the products were validated by you in mid-January before production began. The delivered product therefore corresponds to the validated order.
Unfortunately, we do not have the ability to confirm the content of any prior phone exchange that occurred before the order. If a model in black TEC 400 with eyelets was recommended to you, it is indeed possible that it was the most suitable product for your needs. However, at the time of validating the order, that is not the model you validated.
We are also surprised to discover this situation today, several months after delivery, through an online review. If you had contacted us directly upon receiving the product or during its installation, we would have gladly reviewed your file to seek an appropriate solution.
The satisfaction of our customers is important to us, and we remain at your disposal to discuss if you wish for us to examine your situation together.
The LOFTNETS team
Shape and size is wrong. It was a simple rectangle and somehow I did not get a rectangle… also almost half the size I requested!
We are very sorry that your order was not up to your expectations. We have received your email on Sunday and have replied to it this morning. Customer satisfaction is very important to us so we will do our best to find a solution for you as early as possible. We stay available in case of questions, The LOFTNETS Team.
I have no instructions and no information on how exactly the nets should be cut
Hello, I received my order 3 weeks late and never received an email to inform me of the delay despite 3 phone calls.
Thank you for your feedback.
Indeed, when payment is made by check, the processing times may be extended, as we must wait for the receipt and cashing of the payment before starting the production of your custom item.
Furthermore, your order was placed during the year-end holiday period, which resulted in an exceptional extension of processing times, by about a week.
We understand your disappointment regarding this delay and sincerely apologize for the inconvenience. Please be assured that we are doing everything possible to constantly improve our service.
We hope to see you again soon and to fully satisfy you with your next order.