Customer reviews of LOFTNETS

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Hervé C.

Rating: 5 out of 5

Published on 11/10/2018 à 20h00 following a purchase from 18/09/2018

Quick, very quick! Thank you.

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Gianluca F.

Rating: 5 out of 5

Published on 11/10/2018 à 14h26 following a purchase from 05/09/2018

Excellent quality product, as is the customer service; I will definitely recommend it to my sailing friends! One note: since these are online purchases, it would be desirable to increase the number and descriptiveness of the photographs of the items for sale (I am particularly referring to trampolines for sports catamarans). Thank you very much!

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Yann P.

Rating: 5 out of 5

Published on 01/10/2018 à 21h45 following a purchase from 06/08/2018

Thank you for your responsiveness following the non-compliance (of color on a net) observed on a first delivery. I appreciated your proposal to be able to enjoy this first delivery before receiving the corrected item.

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Voland D.

Rating: 5 out of 5

Published on 25/09/2018 à 06h49 following a purchase from 24/08/2018

Order of a batch of samples. Fast shipping and good reception. Thank you.

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Marko Z.

Rating: 5 out of 5

Published on 14/09/2018 à 09h24 following a purchase from 21/08/2018

Wonderful product, extraordinary attention, excellent everything.

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Andrea B.

Rating: 5 out of 5

Published on 15/08/2018 à 22h52 following a purchase from 10/07/2018

Although I had a setback with the first net, they sent me a second one that turned out perfect. I can trust this company and the service is friendly and professional.

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Laurent F.

Rating: 5 out of 5

Published on 13/08/2018 à 05h56 following a purchase from 02/07/2018

Perfect for the trampoline, correct for the net.

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Vincent L.

Rating: 5 out of 5

Published on 05/08/2018 à 21h04 following a purchase from 02/07/2018

Small problem noted on the first order which was taken into account by the after-sales service. It is for having allowed us to resolve our problem quickly that I give a score of 5 because mistakes happen, but that they are resolved nowadays is rare, it is easy nowadays to keep pushing the blame without ever taking responsibility. Service and responsiveness Top Bravo to you.

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Patricia G.

Rating: 3 out of 5

Published on 04/08/2018 à 19h33 following a purchase from 06/06/2018

We received a product that did not match our request. This can happen. But I would have liked our problem to be resolved more quickly. The lack of communication is a serious fault in this case.

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Response from LOFTNETS Published on 07/05/2025

Hello,
Thank you for taking the time to share your feedback.
We sincerely apologize that the product received did not meet your request. Although mistakes can unfortunately happen, we completely understand your frustration, especially since the resolution did not meet your expectations.
The lack of responsiveness and communication you encountered does not reflect the standards we strive to maintain, and we take your comments very seriously in order to improve our procedures.
We hope to have the opportunity to regain your trust during your next experience.

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Cedric P.

Rating: 5 out of 5

Published on 29/07/2018 à 14h44 following a purchase from 29/06/2018

Very friendly team.

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Jean Michel B.

Rating: 3 out of 5

Published on 25/07/2018 à 07h30 following a purchase from 27/06/2018

Perfect product according to the measurements! - But two months of waiting nonetheless! (With 2 follow-ups because my trampoline order seemed lost!)

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Response from LOFTNETS Published on 13/05/2025

Hello Jean Michel,

Thank you for your feedback and constructive comments. We are delighted to hear that the product meets your expectations perfectly. We sincerely apologize for the wait time and the inconveniences encountered. Your feedback helps us improve our service. Please do not hesitate to reach out to us for any questions or future needs.

Best regards,
The LOFTNETS team

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Gael R.

Rating: 3 out of 5

Published on 21/07/2018 à 16h28 following a purchase from 25/06/2018

First delivery after 6 to 7 weeks with poorly made cuts so I had to wait another 0 days to be delivered.

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Response from LOFTNETS Published on 13/05/2025

Hello Gael, we thank you for your feedback regarding your order on LOFTNETS. We are sorry to hear that the delivery and the quality of the cuts did not meet your expectations. Please be assured that we take your comments very seriously in order to improve our services in the future.

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Marina P.

Rating: 5 out of 5

Published on 20/07/2018 à 13h21 following a purchase from 28/06/2018

Samples received quickly as planned and clear information for measuring before ordering.

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Christine T.

Rating: 4 out of 5

Published on 19/07/2018 à 06h36 following a purchase from 19/06/2018

Perfect! Received the bundle of samples presented on your site. But I had requested (in the small comments box) an additional sample (if possible) of the smallest net (mesh 6.5x7mm) existing on your site and my client is interested in that mesh. No response on this subject in your letter accompanying the package!?

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Pierre S.

Rating: 5 out of 5

Published on 25/06/2018 à 14h01 following a purchase from 25/04/2018

Nothing negative to say about the service, very well received and information at the base very good, otherwise excellent final result.

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Guillaume P.

Rating: 4 out of 5

Published on 20/06/2018 à 09h00 following a purchase from 29/05/2018

I ordered samples, they arrived very quickly. I regret not having these samples 'under tension' in a frame to see the final result, but it already allows for a first idea.

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Response from LOFTNETS Published on 22/05/2025

Hello,

Thank you very much for your feedback and for taking the time to share your experience. We are delighted that the samples arrived quickly and that they already give you a first idea of the product.

We understand your desire to see the samples "under tension" in a frame to better visualize the final result. We take note of this comment to improve our offering in the future.
See you soon
The LOFTNETS team

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Michel M.

Rating: 4 out of 5

Published on 14/06/2018 à 20h39 following a purchase from 03/03/2018

Good telephone reception.

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Cyril B.

Rating: 5 out of 5

Published on 23/05/2018 à 16h03 following a purchase from 24/04/2018

Good quality and nice finishes.

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Aurelie R.

Rating: 5 out of 5

Published on 23/05/2018 à 15h38 following a purchase from 01/05/2018

Easy order. Compliant product. Fast delivery.

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Chloe C.

Rating: 5 out of 5

Published on 22/05/2018 à 15h38 following a purchase from 27/04/2018

Order of a sample panel very practical for making a choice and not making a mistake especially for orders via the internet, it is never obvious!!!

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Angelo C.

Rating: 5 out of 5

Published on 08/05/2018 à 13h58 following a purchase from 29/03/2018

Everything was excellent as agreed over the phone. The product, although custom-made, is a bit expensive.

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Anngaid P.

Rating: 5 out of 5

Published on 18/04/2018 à 07h54 following a purchase from 16/03/2018

A real listening to my project to provide advice as accurate as possible in terms of safety and aesthetics. Support and great availability at all stages.

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Marina L.

Rating: 5 out of 5

Published on 06/03/2018 à 11h17 following a purchase from 12/02/2018

Very well-made net and very friendly contact. Here, communication is preferred twice, so that the net really fits!!!!

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Severine S.

Rating: 5 out of 5

Published on 02/03/2018 à 08h01 following a purchase from 09/02/2018

Good quality material, and very friendly staff.

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Cedric B.

Rating: 5 out of 5

Published on 24/02/2018 à 21h58 following a purchase from 19/01/2018

Excellent service. The quality and responsiveness of the LOFTNETS teams is commendable.

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Martin K.

Rating: 3 out of 5

Published on 14/02/2018 à 22h22 following a purchase from 09/02/2018

The net quality is absolutely top! The advice on the phone was also very satisfactory. However, I find the assembly instructions absolutely inadequate! The knots are described more than inadequately, and the chosen assembly method is poorly described! Therefore, only three stars!

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Pahun N.

Rating: 4 out of 5

Published on 11/02/2018 à 12h01 following a purchase from 17/01/2018

Order received very quickly and in very good condition and exactly as I expected, I am totally satisfied with my order. I did not give 4 stars because the only problem is that we cannot know when the product will be delivered when ordering which was quite annoying for me as it was for a birthday.

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Nathalie M.

Rating: 4 out of 5

Published on 07/02/2018 à 20h17 following a purchase from 23/11/2017

Quick service, good information, very quick email response.

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Joffrey C.

Rating: 5 out of 5

Published on 07/02/2018 à 12h29 following a purchase from 05/01/2018

Nothing to say, just good.

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Josiane R.

Rating: 5 out of 5

Published on 07/02/2018 à 10h28 following a purchase from 16/01/2018

Very serious site. Order delivered very quickly. Do not regret my purchase.

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M H.

Rating: 5 out of 5

Published on 03/02/2018 à 10h16 following a purchase from 12/12/2017

Great help on the phone or via email, always very nice, goods are of high quality, and deliver what they promise! Anytime again!

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Pauline C.

Rating: 5 out of 5

Published on 30/01/2018 à 20h40 following a purchase from 09/01/2018

Excellent site. Several payment methods. The order is placed, we are eagerly awaiting our net...

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Ernst Urdal S.

Rating: 5 out of 5

Published on 21/01/2018 à 09h00 following a purchase from 07/12/2017

Great service and very good product!!

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Michel C.

Rating: 5 out of 5

Published on 20/01/2018 à 21h31 following a purchase from 19/12/2017

Very good result and reliability. Delivery on time..

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Servann L.

Rating: 4 out of 5

Published on 13/01/2018 à 12h40 following a purchase from 01/12/2017

The explanations are a bit limited for installation and some additions would be helpful to proceed correctly the first time.

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Rui M.

Rating: 5 out of 5

Published on 10/01/2018 à 21h54 following a purchase from 12/12/2017

Good advice and very good product quality.

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Celine Z.

Rating: 5 out of 5

Published on 09/01/2018 à 12h01 following a purchase from 28/11/2017

The net arrived in excellent condition.

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William M.

Rating: 3 out of 5

Published on 09/01/2018 à 06h52 following a purchase from 19/12/2017

Delivery time was significantly longer than the announced time.

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Response from LOFTNETS Published on 16/05/2025

Hello,

We apologize for the delivery delay longer than announced. Since then, we have changed carriers to improve reliability and adherence to deadlines. Thank you for your understanding.

The LOFNETS team

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Christelle A.

Rating: 5 out of 5

Published on 09/01/2018 à 06h11 following a purchase from 06/12/2017

Perfect.

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Julie P.

Rating: 4 out of 5

Published on 08/01/2018 à 12h46 following a purchase from 10/11/2017

Quality provider, the only complaint is customs fees upon arrival of the package, which was not expected...

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