Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
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M
Max M.
Rating: 4 out of 5
following a purchase from 01/08/2025
I will certainly order other products
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Response from Maison Agour
Mr. Mayzaud,
Thank you for your trust and your feedback.
We are happy to know that our products have made you want to renew the experience.
We will be delighted to accompany you during your next tastings.
See you very soon for new gourmet discoveries.
Best regards,
Maison Agour Etxea
J
Jaume B.
Rating: 5 out of 5
following a purchase from 30/07/2025
Perfect.
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Holger M.
Rating: 5 out of 5
following a purchase from 01/08/2025
Very good wine and very fast delivery. I will gladly order again.
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Sandrine G.
Rating: 3 out of 5
following a purchase from 27/07/2025
I ordered 3 cheeses: 2 sheep and 1 cow - It was hot when I picked up my package which was well preserved at the relay. When I opened it, the vacuum packaging was not airtight (failed pressure) and the cheeses were oozing a lot... The Ossau-Iraty, which is a hard cheese, was completely soft. I put everything in the fridge as soon as I got home, but I admit that the cow's milk cheese had a lot of trouble regaining consistency.
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Response from Maison Agour
Mrs. Galiana,
We thank you for your trust and are sincerely sorry for the inconvenience encountered during the reception of your order.
As part of a complaint for a damaged or non-compliant product, we invite you to send us visuals of your order upon receipt, and to contact our after-sales service directly at the address: [email protected].
Was the tasting still in line with your expectations?
We will immediately alert our preparation service regarding the importance of the quality of the vacuum packaging, in order to prevent this type of incident from happening again.
With our renewed apologies for the inconvenience caused,
Maison Agour Etxea
M
Michel C.
Rating: 5 out of 5
following a purchase from 26/07/2025
Very well
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Nathalie L.
Rating: 5 out of 5
following a purchase from 26/07/2025
Delivery made in the best time and perfect packaging principles.
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Marc F.
Rating: 5 out of 5
following a purchase from 28/07/2025
Exceptional products delivered fresh perfect
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Dany L.
Rating: 5 out of 5
following a purchase from 21/07/2025
Effective. Very good. Excellent customer relations. Conquered.
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josiane V.
Rating: 5 out of 5
following a purchase from 20/07/2025
On the AGOUR house I have nothing to say, however, having requested a chronofresh and being delivered on Friday with a pickup on Monday evening is not normal! And this is what will hold me back from ordering! Regards
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C
Cecile P.
Rating: 5 out of 5
following a purchase from 18/07/2025
As usual, Fresh and Natural and Excellent products! Thank you Agur
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Corinne B.
Rating: 2 out of 5
following a purchase from 20/07/2025
Out of 8 bottles ordered, one was broken
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Response from Maison Agour
Madame Bayeux,
Thank you for your trust.
We are sorry to learn that one bottle from your order arrived broken.
As part of a claim for a damaged or non-compliant product, we invite you to provide us with visuals of your order upon receipt, and to contact our customer service directly at the address: [email protected]
As soon as your file is opened and after feedback from our quality service, we will offer you the appropriate compensation.
While waiting for your response, please accept our renewed apologies for this inconvenience.
Best regards,
Maison Agour Etxea
G
Gérard C.
Rating: 5 out of 5
following a purchase from 13/07/2025
I received what I ordered, I am satisfied with the quality of the products
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michel C.
Rating: 5 out of 5
following a purchase from 09/07/2025
perfect!
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Catherine M.
Rating: 5 out of 5
following a purchase from 11/07/2025
Perfect, I love it
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Marie Claire L.
Rating: 5 out of 5
following a purchase from 12/07/2025
It's one of my favorites from the Basque Country, I recommend it
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Holger M.
Rating: 5 out of 5
following a purchase from 12/07/2025
Schnelle Lieferung und gute Qualität der Ware. Ich werde gerne wieder bestellen.
Response from Maison Agour
Sehr geehrte Damen und Herren,
Herzlichen Dank für Ihre positive Rückmeldung!
Wir freuen uns sehr, dass Sie mit der schnellen Lieferung und der Qualität unserer Produkte zufrieden sind.
Es wäre uns eine Freude, Sie bald wieder beliefern zu dürfen.
Mit freundlichen Grüßen
Maison Agour Etxea
M
michel L.
Rating: 4 out of 5
following a purchase from 06/07/2025
No problem, I've known for a long time.
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Paulo P.
Rating: 5 out of 5
following a purchase from 07/07/2025
Very good cheese, fast delivery
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Annie B.
Rating: 5 out of 5
following a purchase from 04/07/2025
Still very satisfied, with the taste of the sheep cheese aged for a long time and especially with the packaging, the cheese is really very well packaged and protected from the environment, especially in this heat. Thank you very much for your products and see you on the next order.
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Sylvain G.
Rating: 5 out of 5
following a purchase from 04/07/2025
Quick and good
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Fabienne M.
Rating: 5 out of 5
following a purchase from 05/07/2025
On-time delivery delicious product!
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Jean-Hubert P.
Rating: 5 out of 5
following a purchase from 23/05/2025
Effective, deadlines respected and friendliness
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André M.
Rating: 5 out of 5
following a purchase from 24/06/2025
-
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Christian C.
Rating: 5 out of 5
following a purchase from 24/06/2025
Always excellent, as usual, including transport and delivery. Thank you.
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Robert P.
Rating: 5 out of 5
following a purchase from 20/06/2025
Hello, I rediscovered the taste of good cheeses when I was a soldier in BAYONNE. By the way, I gave your website to several people. Keep enchanting us with your cheeses, thank you.
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Yacine B.
Rating: 5 out of 5
following a purchase from 25/06/2025
Hello, I am satisfied with my order as usual.
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Virginie D.
Rating: 5 out of 5
following a purchase from 17/06/2025
This cheese lives up to its reputation, it's a delight, thank you very much
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marc B.
Rating: 5 out of 5
following a purchase from 13/06/2025
excellent cheese, fast shipping and in good condition
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Christiane B.
Rating: 5 out of 5
following a purchase from 08/06/2025
Excellent Basque cakes!!!! To be renewed.......
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Bernard R.
Rating: 5 out of 5
following a purchase from 09/06/2025
Very good cheeses. I'm enjoying myself. Fast shipping. I highly recommend
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Yves P.
Rating: 5 out of 5
following a purchase from 07/06/2025
Always in excellence
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agnes M.
Rating: 5 out of 5
following a purchase from 05/06/2025
we're enjoying it!
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Corinne P.
Rating: 5 out of 5
following a purchase from 01/06/2025
Very good products, excellent quality. Perfect packaging, it's a great pleasure with every order.
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Alain A.
Rating: 5 out of 5
following a purchase from 02/06/2025
Excellent cheese, very well packaged, arrived on time, I will come back !!!!!
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LOUIS-DENIS M.
Rating: 5 out of 5
following a purchase from 31/05/2025
Excellent products. Impeccable delivery. To be continued
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Marie M.
Rating: 5 out of 5
following a purchase from 01/06/2025
Black cherry jam to absolutely taste with sheep cheese, you will love it
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DAVID M.
Rating: 5 out of 5
following a purchase from 23/05/2025
Very good!!!
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Yves A.
Rating: 5 out of 5
following a purchase from 22/05/2025
Good products
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Benoit B.
Rating: 5 out of 5
following a purchase from 24/05/2025
High quality products as per previous order, well done and thank you!
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Géraldine P.
Rating: 5 out of 5
following a purchase from 22/05/2025
Very good products !!!!
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