Reviews Maison Agour

Hello, First of all, I would like to sincerely apologize for the problems encountered with the delivery of your order. We fully understand your frustration and the inconvenience this may have caused, especially for your guest tables. It is unacceptable that the cold chain was not respected, especially for food products. The delivery delay related to the August 15 holiday did indeed disrupt some shipments, and we regret not having informed you in advance of this possible delay. For your future orders, we strongly recommend using our premium delivery option via Chronofresh. This service, provided by La Poste in a refrigerated truck, guarantees fast delivery while maintaining the cold chain, which is crucial for the quality of our products. Once again, we are sorry for this experience and hope you will give us the opportunity to provide you with a service that meets your expectations on your next order. Please feel free to contact us on your next order, as a gesture of goodwill, we would like to offer you a discount on your next order. Sincerely, The Agour team.

Hello, delivery on time, and quality products.

The cheese is exquisite like the cold cuts, just need to check with your carriers because they did not deliver on the scheduled day (I took my morning to receive the package and the next day the ice packs were completely melted, too bad but the products did not suffer, phew...

Thank you for taking the time to share your opinion. We are delighted that your order satisfied you, but we are sorry to learn that the delivery did not meet your expectations. We fully understand that receiving your order 10 km from your home instead of the planned relay point is very inconvenient, especially when you are not driving. This is not in line with our standards, and we will immediately report this issue to our delivery service to prevent it from happening again in the future. We apologize for this inconvenience and hope you will give us another chance to provide you with a complete and hassle-free shopping experience. The Agour team.

Hello, very good products except for the sausage which lacks flavor and is a bit soft otherwise it's fine, I recommend.

Very good ham, but a lot of fat waste.

Good product, very fast shipping, even surprising! Thank you.

Very happy with my first order, everything went perfectly.

Very easy to access site, explanations are clear.

I confirm the excellent quality of your products that delight our taste buds every time, the good value for money, the ease of navigation, and the beauty of the website. The only downside is the delivery company, which is very unreliable, which allowed us to retrieve our cheeses with a 5-day delay! Nevertheless, we reiterate our trust in you. Thank you.

These are exactly the products I was expecting, being a child of the country I know, there you go, thank you.

Hello, I bought excellent cheese, I recommend it.

Excellent service

The cheese is super delicious. The delivery was super fast. In fact, it couldn't be better.

Very fast and compliant delivery

As usual, I am fully satisfied.... However, I just have one detail, it concerns the delivery. I had requested delivery to a relay point, and the package was delivered to my address.... But otherwise, I am enjoying it.

Very well packaged, delicious

After a little hiccup and a conversation with customer service, I willingly acknowledge that Agour has done everything possible to rectify the situation, and I thank them very much. Especially since I appreciate their products. Orders are delivered quickly and in careful packaging. I will reorder without any problem.

Very good products, I would recommend. Thank you.

Problem with the delivery. I had requested to be delivered to a 'relay point', but you had an issue with this type of delivery, so I was delivered to my home while I am on vacation 800 km away. I tried to reach you on Friday, July 5 in the afternoon... impossible to reach you, I left a message... for nothing. Conclusion, it was my neighbor who picked up the package, and thus enjoyed the cake.... I am not happy.

The package was delivered late but arrived safely. This delay did not affect the quality of the cheese, which, in my opinion, was even refined. The products are packaged with great care and well protected, and beyond these remarks: the cheeses are excellent. A pure delight!!!! This is not the first time I order from AGOUR, so I was not surprised by the quality of these products. It smells good of the Basque Country!!!! Real local and organic products. Moreover, Agour employs Basque families, and that is solidarity!!! Bravo!!! I recommend AGOUR with my eyes closed. Thank you again for the quality of your products.

Hello, We understand how disappointing it is to receive damaged products. We will immediately investigate this issue with our team to ensure that our quality standards are met with every order. We apologize for the state of the basque cake and the sheep cheeses. The quality and presentation of our products are paramount to us, and we regret that this was not the case this time. To apologize for this inconvenience, we invite you to contact us on your next order to receive a goodwill gesture. We hope you will give us another chance to fully satisfy you. Sincerely, The Agour team.

Very good product

Thank you for taking the time to share your opinion. We are pleased to know that you enjoy our products, but we regret to find that some packages were not properly vacuum sealed. We place great importance on the quality of our packaging to ensure the freshness and safety of our products. We will immediately inform our production team of this issue to reinforce our quality controls and prevent this from happening again. We appreciate your feedback and hope to have the opportunity to fully satisfy you on your next order.

Excellent product, perfect packaging, fast and careful delivery.

I received it well, I love Agour

Always excellent, very good cheese, I highly recommend this site

As usual: perfect

Very good products.

No problem

Easy navigation accessible to everyone. No need to have extensive experience in internet navigation.

Nothing to report. Fast and careful delivery under insulated protection.

Navigating your site is simple and easy, which suits me perfectly; the products I ordered are excellent. However, the delivery was not great, but it's not your fault; it's more due to your provider DPD. For example, the last delivery was scheduled for June 22, but they did not come to deliver, and I had to reschedule three times. I stayed home specifically for the delivery, and when I contacted them, they said I was not present, even though I was at home. I had to reschedule for a delivery to a parcel relay, which I picked up on June 27. That's it, but for Maison Agour, I have absolutely nothing to complain about.

The delivery was very fast.

A product arrived with an expired date, but after a week of battling, the complaint was taken into account with the return of the said product accompanied by a commercial gesture that was appreciated. Customer service only operates in the morning, which is unfortunate that this is not indicated on their site.

Yummy

Online shopping was easy to do, delivery was ultra-fast (1 day) even though I do not live close to the store. The quality of the product is there, simply nothing to complain about, everything is perfect. I will surely order from Agour in the future.

Excellence of products and fast shipping, perfect packaging.

Excellent product, I recommend.

Speed of receipt of the ordered jams.