/10
★★★★★
based on 1300 reviews published
★★★★★
based on 1300 reviews published
Latest customer reviews
5
/5
★★★★★
Excellent product, perfect packaging, fast and careful delivery.
Jean Michel G.
purchased on 15/06/2024
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5
/5
★★★★★
I received it well, I love Agour
Carole S.
purchased on 23/06/2024
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2
/5
★★☆☆☆
Always excellent, very good cheese, I highly recommend this site
Freddy S.
purchased on 22/06/2024
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Answer from Maison Agour
Delivery too long 3 days cheese 🧀 blue sheep oozing oil overheated due to delivery delay package put in my mailbox without even ringing my doorbell, almost threw everything in the trash, surely my last order with Agour
5
/5
★★★★★
As usual: perfect
Christian C.
purchased on 22/06/2024
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5
/5
★★★★★
Very good products.
Cedric C.
purchased on 21/06/2024
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5
/5
★★★★★
No problem
Alain L.
purchased on 21/06/2024
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5
/5
★★★★★
Easy navigation accessible to everyone. No need to have extensive experience in internet navigation.
Jean-hubert P.
purchased on 21/06/2024
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5
/5
★★★★★
Nothing to report. Fast and careful delivery under insulated protection.
Jean-louis S.
purchased on 19/06/2024
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5
/5
★★★★★
Navigating your site is simple and easy, which suits me perfectly; the products I ordered are excellent. However, the delivery was not great, but it's not your fault; it's more due to your provider DPD. For example, the last delivery was scheduled for June 22, but they did not come to deliver, and I had to reschedule three times. I stayed home specifically for the delivery, and when I contacted them, they said I was not present, even though I was at home. I had to reschedule for a delivery to a parcel relay, which I picked up on June 27. That's it, but for Maison Agour, I have absolutely nothing to complain about.
Didier B.
purchased on 19/06/2024
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5
/5
★★★★★
The delivery was very fast.
Carolina R.
purchased on 19/06/2024
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3
/5
★★★☆☆
A product arrived with an expired date, but after a week of battling, the complaint was taken into account with the return of the said product accompanied by a commercial gesture that was appreciated. Customer service only operates in the morning, which is unfortunate that this is not indicated on their site.
Dominique P.
purchased on 08/06/2024
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Answer from Maison Agour
Hello, Thank you for sharing your experience. We are sincerely sorry for this experience. We understand how frustrating this can be, and we apologize for this incident. We are glad that your complaint has been resolved to your satisfaction and that you appreciated the commercial gesture offered. Your satisfaction is our priority, and we are doing everything we can to continuously improve our service. We take note of your comment regarding the hours of our customer service. We will ensure that this information is clearly indicated on our site to avoid any future confusion. Thank you for your patience and understanding, and we hope to have the opportunity to serve you again under the best conditions. Best regards, The Agour team.
5
/5
★★★★★
Yummy
Anne Marie L.
purchased on 01/06/2024
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5
/5
★★★★★
Online shopping was easy to do, delivery was ultra-fast (1 day) even though I do not live close to the store. The quality of the product is there, simply nothing to complain about, everything is perfect. I will surely order from Agour in the future.
Dorian F.
purchased on 07/06/2024
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5
/5
★★★★★
Excellence of products and fast shipping, perfect packaging.
Yves P.
purchased on 04/06/2024
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5
/5
★★★★★
Excellent product, I recommend.
Pierrette C.
purchased on 01/06/2024
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5
/5
★★★★★
Speed of receipt of the ordered jams.
Annie B.
purchased on 30/05/2024
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1
/5
★☆☆☆☆
It arrived badly, probably due to transport and heat. I have bought many times and have not seen this. I threw it away and I don't know if I will buy again. Agour did not want to see the problem; all the edges were 2 cm or more black.
Txema L.
purchased on 29/05/2024
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Answer from Maison Agour
Hello, Thank you for contacting us and sharing your experience. We are sorry to hear that your last order of Ossau-Iraty did not meet your satisfaction. Our cheeses, as you know, are living products with natural rinds that can sometimes show variations in appearance, particularly in terms of thickness. This is part of our commitment to producing high-quality cheeses without using artificial techniques. We have taken your comments and the photos you sent us into account. Upon review, it appears that the rind of your cheese was indeed thicker than usual. However, this variation is normal and does not affect the quality of the cheese. We understand that this may have surprised you, especially if you are used to receiving cheeses with a thinner rind. We would also like to emphasize that transport is indeed always a bit long in Spain, but it is in no way responsible for this thicker rind than usual and that the cheese was perfectly consumable. Best regards, The Maison Agour team.
5
/5
★★★★★
Very good products, careful and fast delivery.
Christian V.
purchased on 11/05/2024
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4
/5
★★★★☆
AGOUR products are very good. But the carrier DPD is VERY bad!
Jean F. G.
purchased on 09/05/2024
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5
/5
★★★★★
Navigation on the site is very easy. The order arrived quickly, very well packaged. One of the products was out of stock: to keep me waiting, another product was included. A delight, I enjoyed it. And shortly after, the missing product arrived. Everything went perfectly, the Agour company listens to its customers and goes well beyond. Thank you again for your thoughtfulness.
Dominique T.
purchased on 23/05/2024
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3
/5
★★★☆☆
The products are of quality, but a big effort is needed on distribution; too much time between ordering and delivery.
Dominique P.
purchased on 12/05/2024
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Answer from Maison Agour
Thank you very much for your feedback and for highlighting the quality of our products. We are delighted to know that you appreciate what we offer. We sincerely apologize for the delivery delay you encountered. Indeed, due to the many public holidays and long weekends in May, our shipping time was exceptionally longer than usual. We understand how important it is to receive your order quickly, and we regret this setback. We are constantly working to improve our distribution services to avoid this type of inconvenience in the future. We hope this experience will not affect your trust in our products and our service. Best regards, The Agour team.
5
/5
★★★★★
But the delivery of this order was complicated.
Maria V.
purchased on 11/05/2024
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5
/5
★★★★★
Superb Ossau Iraty that reminds me of my childhood in Anglet Blancpignon. Average consumption: 2 kg per month. It's a lot, but when you love!!!
Jean-hubert P.
purchased on 17/05/2024
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1
/5
★☆☆☆☆
MORE THAN 3 WEEKS AFTER PLACING THE ORDER... BUT STILL WAITING FOR DELIVERY!!!
Jean-pierre C.
purchased on 04/05/2024
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Answer from Maison Agour
Hello, Thank you for your message, and we fully understand your frustration regarding the delivery delay of your order. Due to logistical issues with the carriers and the public holidays in May, some of our orders unfortunately took longer than expected to arrive. We are sincerely sorry for this and completely understand your dissatisfaction. To remedy this situation and ensure that you receive your products in the best conditions, we have taken corrective measures. We have reshipped your order via Chronofresh, our premium delivery service, to guarantee you secure delivery. We hope this solution has brought you satisfaction and that you enjoyed our products. We thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us directly. Best regards, The Maison Agour team.
5
/5
★★★★★
The Ossau Iraty grand affinage is a delight. The kilo I ordered was gone in 2 days. We enjoyed it with a dry Jurançon that brought out all the aromas. I will try the reserve next time.
Lucie G.
purchased on 16/05/2024
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5
/5
★★★★★
A very good quality-price ratio. Nothing to complain about.
Fabien B.
purchased on 13/05/2024
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5
/5
★★★★★
Very good products.
Martine S.
purchased on 02/05/2024
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5
/5
★★★★★
Satisfied.
Juan Luis P.
purchased on 12/05/2024
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1
/5
★☆☆☆☆
To date, I still have not received my order. DPD France informed me on Friday of a delivery in the coming days. What a disappointment because I was planning to have a tasting of your charcuterie at Pentecost. Well, nothing. I understand why you advised me to have a cooler. I am extremely disappointed for a first order. If I do not receive the delivery tomorrow, I will request the cancellation of the order and its refund. Because for perishable goods, 10 days of delivery is a bit much.
Gérard R.
purchased on 11/05/2024
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Answer from Maison Agour
Hello, Thank you for your patience, and we fully understand your disappointment regarding the delay in delivery of your order. Due to the public holidays in May and the issues encountered with our carrier DPD, your order unfortunately took longer than expected to arrive. We sincerely apologize for this. To remedy this, we have decided to resend your package via Chronofresh to ensure that you receive your products in the best possible conditions. We hope you were able to receive and enjoy our charcuteries and that they fully satisfied you. We would be very grateful if you could update your review to share your complete experience, including the resolution we provided. Your feedback is very important to us and our future customers. Thank you again for your understanding and trust. Best regards, The Maison Agour team.
5
/5
★★★★★
In line with what I expected in terms of quality and seriousness regarding delivery.
Diego D.
purchased on 28/04/2024
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