★★★★★
based on 1685 reviews published
Latest customer reviews
Very satisfied with the quality and speed of delivery, having visited your premises a few months ago, I will place another order a little later. Thank you.
Hello, nothing to say
It was a gift. The recipients are very happy.
Excellent
Package well received and excellent cheese.
Excellent cheeses, I had already tasted the small Agour but unfortunately we find it too rarely. So I discovered that we could order it directly from you and it's great. The order arrived well and in good condition. I can only say see you next time.
QUALITY CHEESES AND FAST SHIPPING I RECOMMEND
Very good product !! thank you
We were very satisfied and would gladly order again
A treat! Fast and careful delivery
Very good cheese, arrives 8 days late due to the carrier!
We sincerely thank you for your feedback and for your appreciation of the quality of our cheese, which makes us very happy.
We are, however, sorry for the delivery delay related to the carrier, independent of our will, and understand the inconvenience caused. Please be assured that we remain vigilant and report this type of incident in order to continuously improve our service.
We hope that the tasting has brought you complete satisfaction and would be delighted to assist you with your next order.
In the future, for any questions related to your delivery, do not hesitate to contact our after-sales service at the following address: [email protected]
Best regards,
Maison Agour Etxea
Tomme de brebis cheese, a delight; Bayonne ham, the smell and the true taste of Bayonne that I used to eat in the Basque Country; the Basque cake with black cherries, very good but I have a preference for the Basque cake with cream (that will be the subject of a new order in some time)
Superbly good cheese, aged for 6 months. I recommend it!
Very good products
Fast and careful delivery of high quality cheeses
Exceptional, of great quality. I totally recommend it. : )
I am satisfied
I love Pikkora but especially when they are not overdone, I would have preferred to receive them firmer.
We sincerely thank you for your feedback and for your loyalty to Pikkora, of which we are delighted to know that they are among your favorite cheeses.
We take note of your comment regarding the aging process. Since Pikkora are living cheeses, their texture can evolve depending on the period and the conditions of storage and transport.
During your next order, do not hesitate to contact us so that we can, as far as possible, guide you towards cheeses that better meet your expectations.
We will be happy to assist you again.
Best regards,
Maison Agour Etxea
Nothing to report
Bravo. delicious.
Good product
The Agour House is the house of people who love good things simply.
Fast
Satisfied with my purchase, the cheese is excellent, however it seems to store poorly because after a week in the fridge, the Grand Affinage cheese completely molded with orange color everywhere and lots of mold, so I am very disappointed with that one. I also took a 6-month aged cheese which I still have and it is perfect. So it remains a very positive note but surely a storage problem maybe during transport?
We sincerely thank you for your detailed feedback and for your appreciation of the quality of our cheeses, which pleases us greatly.
We are delighted to know that the 6-month aged cheese brings you complete satisfaction.
However, we are sorry to learn of your disappointment regarding the Grand Affinage cheese. The storage of Basque cheeses can indeed vary depending on their type. Pressed cheeses, like our Ossau-Iraty or tommettes, are generally more stable over time. Conversely, some more delicate cheeses may have a shorter shelf life and evolve more quickly, especially on the surface.
In any case, we recommend storing the cheeses in their original paper, specially designed to allow them to breathe, and placing them in the refrigerator. This helps to best preserve their taste qualities and natural evolution.
In case of specific damage upon opening the package (breakage, omission, or deterioration of the product), the sender and/or recipient has a period of 7 working days from the date of receipt of their shipment or collection at the pickup point, to contact our after-sales service.
The complaint must be accompanied by visuals of the packaging and products attesting to the situation.
After reviewing the complaint by our quality service, the after-sales service will proceed according to the customer's wish, either by creating a credit note or by resending the damaged goods.
We thank you again for your trust and remain at your disposal to assist you during your next tastings.
Best regards,
Maison Agour Etxea
Very good but storage is difficult
Thank you for your feedback and we are delighted to know that you appreciated the quality of our cheeses.
Regarding storage, it can indeed vary depending on the type of cheese. Some cheeses, which are more delicate, require special attention to best preserve their qualities. We recommend keeping them in their original paper, in the refrigerator, to allow the cheese to breathe properly.
For more advice, we invite you to consult our article "How to properly store sheep cheeses".
We remain at your disposal to assist you.
Best regards,
La Maison Agour Etxea
Very good, fast and efficient
Fast delivery within 24 hours. I had selected the excellent sheep. With a discount code, it's really worth it. I am satisfied.
Excellent product !!
Some products arrived in crumbs
We are sincerely sorry to learn that your order arrived in crumbs. This situation does not correspond to the experience we wish to offer.
In case of damage observed upon opening the package (breakage, deterioration), we invite you to contact our after-sales service within 7 working days from receipt (or collection at a relay point). Your complaint must be accompanied by photos of the packaging and products to verify the situation.
We invite you to write to us at [email protected] specifying your order number, and attaching the visuals. After review, we can proceed according to your wish for a refund, a credit note, or a reshipment of the damaged goods only.
Best regards,
Maison Agour Etxea
I am very satisfied with my purchase it was very good
Very good products.
Very good product fast shipping
Unfortunately very dissatisfied and impossible to reach you by phone and I left several messages
We are sincerely sorry for your dissatisfaction and for the difficulties encountered in reaching us by phone.
This situation does not correspond to the level of service we wish to offer.
In order for us to quickly address your case and provide you with a solution, we invite you to contact us by email at [email protected], specifying your name and your order number. We will get back to you as soon as possible.
Best regards,
Maison Agour Etxea
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Delicious and impeccable delivery. Thank you very much!
Not convinced by the texture of sheep's cheese associated with Espelette pepper in puree.
We are sorry to learn that the combination and texture of our sheep's cheese with Espelette pepper in puree did not convince you.
This recipe has a very particular character, and we completely understand that it may not suit all tastes.
However, we thank you for taking the time to share your feelings, as your feedback helps us better understand our customers' expectations.
We remain at your disposal at [email protected] if you wish to specify further what you disliked (texture, intensity of the pepper, balance in the mouth), so that we can take it into account.
Best regards,
Maison Agour Etxea
3rd order. Quality products delivered on time. No issues.
Perfect
Fast delivery Quality products a delight !!
Nothing to say about the purchased products, the quality is there....what a taste, bravo! However, the delivery, what a mess.....The package that was supposed to be delivered in Sud Gironde, left Dax in the Landes and got lost for 3 days in Lezignan in the Aude, before returning to Sud Gironde....The journey therefore lasted 3 days, whereas it should have been done in a maximum of 2 hours from Dax....This caused a lot of stress and the fear that the package would not be delivered for Christmas.....
We are delighted to read that the quality and taste of our products have met your expectations, and we thank you for this very positive feedback.
However, we are sincerely sorry for the difficulties encountered with the delivery of your package. The route you describe (with a detour of several days) is indeed not normal, and we fully understand the stress generated, especially with Christmas approaching.
We specify that the announced deadlines remain dependent on the processing stages of the carrier, and that sorting errors can unfortunately lead to this type of detour. We deeply regret this situation and take your feedback into account.
We remain at your disposal at [email protected] if you wish us to consult the details of your delivery (with your order number).
Best regards,
Maison Agour Etxea