★★★★★
based on 1806 reviews published
Latest customer reviews
Excellent product and delivered quickly in good condition
Too much fat on the ham. Message already sent regarding this
Thank you for your message.
We are sorry to learn that our thin slices of Bayonne Ham IGP 12 months did not bring you complete satisfaction.
We take your remark regarding the presence of fat on the ham into account.
Your message has been forwarded to our teams so that they can take it into consideration.
Please do not hesitate to contact our quality service, with visuals if possible, at the following address: [email protected].
Best regards,
Maison Agour Etxea
Only quality products !!!!
Excellent product and very fast delivery, I recommend 100%
Very good
Perfect
Very good product
Perfect in every way, easy order, processed quickly, perfect package upon receipt, delicious cheese.
Excellent
It's serious, and very good. Thank you
This cheese lives up to its promises and gets better every day!
Thank you for reacting so quickly to a missed delivery...the package has been received well
Very good product
Excellent products, impeccable delivery
Excellent, I haven't finished it yet but I will soon order the one with Espelette pepper
Excellent cheese, fast and impeccable delivery, thank you very much for your products. I discovered you through Pourdebon, I am not disappointed.
Excellent!
This is my third order with AGOUR and I am always just as satisfied with the excellent quality of the cheese that I renew each time, as well as the quick and serious handling of my package.
EXCELLENT
Very good product I recommend
The purchased product is excellent
Very satisfied with my order, your cheese is excellent! I loved it and I will recommend you to my friends
Excellent product, I recommend it to everyone. Best regards, Thierry
Delicious, a lot of taste
What a treat!!! Your cheese is extraordinary! I now regularly take 2, 1 for my daughter, 1 for me! Thank you!
During our visit, we discovered your shop, you have very good products and we were not disappointed to have placed an order with you
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Delicious Ossau Iraty, soft and excellent sheep blue cheese and succulent Basque cake
R.a.s.
Excellent products.
Excellent !!!
The cheese is very good and tasty. The order was easy to make and I received it quickly.
Small delivery problems (due to the delivery person,) Disappointed with the cakes
I ordered 500g of medium-aged cheese. I received a piece of cheese, not aged, but beyond the consumption limit! Way too salty, with a thick rind, whose black color penetrated the cheese by almost a centimeter, with a nauseating smell that communicated to half of the cheese. After removing what was UNEDIBLE! I was left with about 250g that I could use as grated cheese to salt the pasta!!! This is disgraceful and contemptuous for the clientele. And very dishonest. Offloading unsellable goods in the store is simply theft! Here is my opinion
We are sincerely sorry to learn about your experience and understand your dissatisfaction.
We would like to clarify that all our cheeses are checked twice before shipping. Pieces showing a defect or inappropriate aging are systematically excluded from our shipments.
For online sales, we prioritize a rigorous selection of cheeses whose quality and condition are suitable for transport. Cheese being a living material, its evolution can vary, and in-store, it is indeed easier to explain its characteristics and aging to the customer.
If you believe you have received a product with an anomaly, we invite you to contact our customer service at the following address: [email protected]
In case of breakage, damage upon receipt, or quality issues, our team examines each situation carefully and offers appropriate compensation after analysis (photos required).
We also advise our customers to choose a carrier that allows for temperature-controlled shipping for our cheeses, such as Chronofresh.
We remain at your disposal to understand the situation precisely and provide an appropriate response.
Maison Agour Etxea
Good
Excellent
Always great.
Super
Very good products. I am never disappointed, I recommend to all food lovers.
Very good product. Ordering is quick and clear.