9.4/10
★★★★★
based on 1692 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

No problem with the quality of your products except the delivery which did not take place at my home but at a relay point with an email message that I was absent while I was there, bad faith of the delivery person

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Acheteur Vérifié
purchased on 15/01/2021
Translated review
Answer from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
2 /5
★★☆☆☆

It's a shame that the delivery conditions are not respected; we pay for home delivery, but the package is not presented to its recipient and delivered directly to a relay point.

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Acheteur Vérifié
purchased on 27/01/2021
Translated review
Answer from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
3 /5
★★★☆☆

1 : I give an average rating because I received a different gourmet basket than the one I ordered.

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Acheteur Vérifié
purchased on 13/12/2020
Translated review
Answer from Maison Agour
2 : Thank you for your message. We completely understand your legitimate reaction. We will contact you by phone to see what happened. I hope, however, that the products inside the box were enjoyed by those who had the chance to taste them! Best regards, Vincent
3 /5
★★★☆☆

20 : The products are of quality; however, I am extremely dissatisfied with the delivery. I was directed to a relay that does not have my order. No information from the carrier; Ultimately, the day after tomorrow, it was the contact from Agour who informed me of another address where to pick up my package. Of course, the products (the cheeses) suffered from this delay. I will not repeat the experience.

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Acheteur Vérifié
purchased on 09/01/2021
Translated review
Answer from Maison Agour
21 : Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is a problem beyond our control and due to the carrier TNT. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. We are pleased to read that the products have given you complete satisfaction, We will contact you again to offer you compensation. Hoping you will count among our loyal customers, Vincent


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