★★★★★
based on 1806 reviews published
Latest customer reviews
I am satisfied
Wonderful
I love Pikkora but especially when they are not overdone, I would have preferred to receive them firmer.
We sincerely thank you for your feedback and for your loyalty to Pikkora, of which we are delighted to know that they are among your favorite cheeses.
We take note of your comment regarding the aging process. Since Pikkora are living cheeses, their texture can evolve depending on the period and the conditions of storage and transport.
During your next order, do not hesitate to contact us so that we can, as far as possible, guide you towards cheeses that better meet your expectations.
We will be happy to assist you again.
Best regards,
Maison Agour Etxea
Nothing to report
Bravo. delicious.
Good product
The Agour House is the house of people who love good things simply.
Fast
Satisfied with my purchase, the cheese is excellent, however it seems to store poorly because after a week in the fridge, the Grand Affinage cheese completely molded with orange color everywhere and lots of mold, so I am very disappointed with that one. I also took a 6-month aged cheese which I still have and it is perfect. So it remains a very positive note but surely a storage problem maybe during transport?
We sincerely thank you for your detailed feedback and for your appreciation of the quality of our cheeses, which pleases us greatly.
We are delighted to know that the 6-month aged cheese brings you complete satisfaction.
However, we are sorry to learn of your disappointment regarding the Grand Affinage cheese. The storage of Basque cheeses can indeed vary depending on their type. Pressed cheeses, like our Ossau-Iraty or tommettes, are generally more stable over time. Conversely, some more delicate cheeses may have a shorter shelf life and evolve more quickly, especially on the surface.
In any case, we recommend storing the cheeses in their original paper, specially designed to allow them to breathe, and placing them in the refrigerator. This helps to best preserve their taste qualities and natural evolution.
In case of specific damage upon opening the package (breakage, omission, or deterioration of the product), the sender and/or recipient has a period of 7 working days from the date of receipt of their shipment or collection at the pickup point, to contact our after-sales service.
The complaint must be accompanied by visuals of the packaging and products attesting to the situation.
After reviewing the complaint by our quality service, the after-sales service will proceed according to the customer's wish, either by creating a credit note or by resending the damaged goods.
We thank you again for your trust and remain at your disposal to assist you during your next tastings.
Best regards,
Maison Agour Etxea
Very good but storage is difficult
Thank you for your feedback and we are delighted to know that you appreciated the quality of our cheeses.
Regarding storage, it can indeed vary depending on the type of cheese. Some cheeses, which are more delicate, require special attention to best preserve their qualities. We recommend keeping them in their original paper, in the refrigerator, to allow the cheese to breathe properly.
For more advice, we invite you to consult our article "How to properly store sheep cheeses".
We remain at your disposal to assist you.
Best regards,
La Maison Agour Etxea
Very good, fast and efficient
Fast delivery within 24 hours. I had selected the excellent sheep. With a discount code, it's really worth it. I am satisfied.
Excellent product !!
Some products arrived in crumbs
We are sincerely sorry to learn that your order arrived in crumbs. This situation does not correspond to the experience we wish to offer.
In case of damage observed upon opening the package (breakage, deterioration), we invite you to contact our after-sales service within 7 working days from receipt (or collection at a relay point). Your complaint must be accompanied by photos of the packaging and products to verify the situation.
We invite you to write to us at [email protected] specifying your order number, and attaching the visuals. After review, we can proceed according to your wish for a refund, a credit note, or a reshipment of the damaged goods only.
Best regards,
Maison Agour Etxea
I am very satisfied with my purchase it was very good
Very good products.
Very good product fast shipping
Unfortunately very dissatisfied and impossible to reach you by phone and I left several messages
We are sincerely sorry for your dissatisfaction and for the difficulties encountered in reaching us by phone.
This situation does not correspond to the level of service we wish to offer.
In order for us to quickly address your case and provide you with a solution, we invite you to contact us by email at [email protected], specifying your name and your order number. We will get back to you as soon as possible.
Best regards,
Maison Agour Etxea
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Delicious and impeccable delivery. Thank you very much!
Not convinced by the texture of sheep's cheese associated with Espelette pepper in puree.
We are sorry to learn that the combination and texture of our sheep's cheese with Espelette pepper in puree did not convince you.
This recipe has a very particular character, and we completely understand that it may not suit all tastes.
However, we thank you for taking the time to share your feelings, as your feedback helps us better understand our customers' expectations.
We remain at your disposal at [email protected] if you wish to specify further what you disliked (texture, intensity of the pepper, balance in the mouth), so that we can take it into account.
Best regards,
Maison Agour Etxea
3rd order. Quality products delivered on time. No issues.
Perfect
Fast delivery Quality products a delight !!
Nothing to say about the purchased products, the quality is there....what a taste, bravo! However, the delivery, what a mess.....The package that was supposed to be delivered in Sud Gironde, left Dax in the Landes and got lost for 3 days in Lezignan in the Aude, before returning to Sud Gironde....The journey therefore lasted 3 days, whereas it should have been done in a maximum of 2 hours from Dax....This caused a lot of stress and the fear that the package would not be delivered for Christmas.....
We are delighted to read that the quality and taste of our products have met your expectations, and we thank you for this very positive feedback.
However, we are sincerely sorry for the difficulties encountered with the delivery of your package. The route you describe (with a detour of several days) is indeed not normal, and we fully understand the stress generated, especially with Christmas approaching.
We specify that the announced deadlines remain dependent on the processing stages of the carrier, and that sorting errors can unfortunately lead to this type of detour. We deeply regret this situation and take your feedback into account.
We remain at your disposal at [email protected] if you wish us to consult the details of your delivery (with your order number).
Best regards,
Maison Agour Etxea
Perfect delivery. We recommend Agour products
Good evening products, too bad there was this late delivery
We are pleased to know that you liked our products, and we are sincerely sorry that the delivery arrived too late. This situation does not correspond to the experience we wish to offer.
We inform you that delivery times may vary depending on the handling and processing by the carrier, especially during peak periods. However, we regret this delay and the inconvenience caused.
We remain at your disposal at [email protected], if you wish us to check the tracking of your order (by specifying your order number).
Best regards,
Maison Agour Etxea
Perfect, very professional site!
Disappointment with the flavor of the cheese received compared to the in-store purchase
We are sorry to learn that the flavor of the cheese received did not bring you the same satisfaction as during your in-store purchase.
We understand your disappointment, as the tasting experience can sometimes vary depending on the type of aging, the batch, or the conditions of storage and transport.
In order for us to study your feedback and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number, the product concerned, and, if possible, the batch number (or a photo of the label).
Best regards,
Maison Agour Etxea
I am very impressed by the quality of the products I have purchased.
Excellent, no regrets. We were able to appreciate the quality. Very fast delivery and careful packaging. I recommend!
Super and the sublime cheese
Perfect
Very good products, perfect packaging and fast delivery. Long live the products from the Basque Country
The products are excellent, ham and truffled cow and sheep tommettes.
SATISFIED WITH THE CHEESE, I HAVE NOT YET TASTED THE COOKED DISHES
We are delighted to know that you are satisfied with our cheeses.
We hope that the cooked dishes will please you just as much during the tasting.
We remain at your disposal at [email protected] if you have any questions or if you wish to share your opinion after tasting.
Best regards,
Maison Agour Etxea
Super good
VERY GOOD CHEESE !!
Satisfied with Agour products despite the delayed delivery by DPD without reason and without response from the Agour site.
We are pleased to know that you are satisfied with our products, and we thank you for your trust.
However, we are sorry for the delivery delay encountered with DPD, as well as for the lack of response that may have given you the feeling of not being supported. This situation does not correspond to the level of service we wish to offer.
We remain at your disposal at [email protected] if you wish us to verify your file (by indicating your order number), in order to understand the origin of the delay and provide you with a more precise response.
Best regards,
Maison Agour Etxea
Perfect as usual