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C
Rating: 5 out of 5
I am very impressed by the quality of the products I have purchased.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
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A
Rating: 5 out of 5
Excellent, no regrets. We were able to appreciate the quality. Very fast delivery and careful packaging. I recommend!
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A
Rating: 5 out of 5
Super and the sublime cheese
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T
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
very good products, perfect packaging and fast delivery. Long live the products from the Basque Country
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C
Rating: 5 out of 5
The products are excellent, ham and truffled cow and sheep tommettes.
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F
Rating: 4 out of 5
SATISFIED WITH THE CHEESE, I HAVE NOT YET TASTED THE COOKED DISHES
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Response from Maison Agour
Madame Benoit,
We are delighted to know that you are satisfied with our cheeses.
We hope that the cooked dishes will please you just as much during the tasting.
We remain at your disposal at [email protected] if you have any questions or if you wish to share your opinion after tasting.
Best regards,
Maison Agour Etxea
We are delighted to know that you are satisfied with our cheeses.
We hope that the cooked dishes will please you just as much during the tasting.
We remain at your disposal at [email protected] if you have any questions or if you wish to share your opinion after tasting.
Best regards,
Maison Agour Etxea
M
Rating: 5 out of 5
Super good
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C
Rating: 5 out of 5
VERY GOOD CHEESE !!
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P
Rating: 4 out of 5
Satisfied with Agour products despite the delayed delivery by DPD without reason and without response from the Agour site.
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Response from Maison Agour
Mr. Javelaud,
We are pleased to know that you are satisfied with our products, and we thank you for your trust.
However, we are sorry for the delivery delay encountered with DPD, as well as for the lack of response that may have given you the feeling of not being supported. This situation does not correspond to the level of service we wish to offer.
We remain at your disposal at [email protected] if you wish us to verify your file (by indicating your order number), in order to understand the origin of the delay and provide you with a more precise response.
Best regards,
Maison Agour Etxea
We are pleased to know that you are satisfied with our products, and we thank you for your trust.
However, we are sorry for the delivery delay encountered with DPD, as well as for the lack of response that may have given you the feeling of not being supported. This situation does not correspond to the level of service we wish to offer.
We remain at your disposal at [email protected] if you wish us to verify your file (by indicating your order number), in order to understand the origin of the delay and provide you with a more precise response.
Best regards,
Maison Agour Etxea
J
Rating: 5 out of 5
Perfect as usual
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R
Rating: 5 out of 5
The products are excellent. I order regularly and am never disappointed. I highly recommend (I have actually given this address to several people around me) and have let them taste the various cheeses.
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A
Rating: 5 out of 5
Fast delivery and products of very high quality. A big thank you for the truffle sheep cheese and the Basque blue cheese, a real delight.
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G
Rating: 5 out of 5
Fast delivery, highly appreciated products, good service from the carrier. I recommend Maison Agour.
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F
Rating: 4 out of 5
Very good. My order arrived on time, with all products intact... so nothing to report..... Very good. Agour is a serious company, I have never had any issues with them.....
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I
Rating: 5 out of 5
Excellent experience both in web navigation for purchase and shipping: timing, presentation, and care of it.
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X
Rating: 5 out of 5
Very good products .. it would make you want to immigrate to the Basque Country
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C
Rating: 1 out of 5
The tommette is not great, plus 695g instead of the minimum 750g.
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Response from Maison Agour
Madame Marty,
We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.
In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.
We will then be able to carry out the necessary verifications and find the most appropriate solution.
Best regards,
Maison Agour Etxea
We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.
In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.
We will then be able to carry out the necessary verifications and find the most appropriate solution.
Best regards,
Maison Agour Etxea
A
Rating: 1 out of 5
Very good, I love sheep cheese.
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M
Rating: 5 out of 5
Delicious products. Caring and responsive after-sales service.
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V
Rating: 5 out of 5
Fast and compliant
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A
Rating: 5 out of 5
good products. we will recommend
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A
Rating: 5 out of 5
Very good quality, excellent! Fast delivery.
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A
Rating: 5 out of 5
Excellent as promised
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D
Rating: 5 out of 5
Delicious and fast delivery
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J
Rating: 5 out of 5
Very satisfied with this culinary experience, 5 different cheeses but each with its taste and texture particularly appreciated.
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F
Rating: 5 out of 5
As usual, the delivery was fast and very high quality. Of course, the cheeses are absolutely delicious!
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L
Rating: 5 out of 5
Super Lightly greasy To taste without hesitation
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P
Rating: 5 out of 5
Serious house and the quality is there. Thank you
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J
Rating: 5 out of 5
The old reserve is excellent, the one with espelette pepper is still lacking in flavor
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P
Rating: 5 out of 5
So good
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J
Rating: 5 out of 5
Fast delivery, excellent products and the cherry on the cake is the addition of wrapping paper for the cheeses;, Thank you
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P
Rating: 3 out of 5
Once it leaves your place, you manage nothing. The delivery location was changed without my intervention, and it was no longer your responsibility according to you... Instead of going next to my house, I had to cross all of Marseille.
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Response from Maison Agour
Mr. Miras,
Thank you for taking the time to share your experience, and we are sincerely sorry for the inconveniences encountered during the delivery.
Your chocolates are shipped via the DPD carrier to a relay point, with delivery generally made within one to two working days from Monday to Friday in mainland France (Saturday delivery is not guaranteed).
When the initially selected relay point is saturated or unavailable, the carrier can indeed redirect the package to another relay point located within a maximum radius of 20 km around the planned address. This decision unfortunately falls under their logistical organization, and this mention is clearly stated in our delivery conditions.
We fully understand the constraint this may have represented for you, especially considering the distance to be traveled, and we are sorry for that.
For any delivery-related difficulties, we invite you to contact our after-sales service, which is available and responsive, and makes every effort to resolve this type of situation as quickly as possible: [email protected]
Thank you for your understanding, and we remain at your disposal.
Best regards,
Maison Agour Etxea
Thank you for taking the time to share your experience, and we are sincerely sorry for the inconveniences encountered during the delivery.
Your chocolates are shipped via the DPD carrier to a relay point, with delivery generally made within one to two working days from Monday to Friday in mainland France (Saturday delivery is not guaranteed).
When the initially selected relay point is saturated or unavailable, the carrier can indeed redirect the package to another relay point located within a maximum radius of 20 km around the planned address. This decision unfortunately falls under their logistical organization, and this mention is clearly stated in our delivery conditions.
We fully understand the constraint this may have represented for you, especially considering the distance to be traveled, and we are sorry for that.
For any delivery-related difficulties, we invite you to contact our after-sales service, which is available and responsive, and makes every effort to resolve this type of situation as quickly as possible: [email protected]
Thank you for your understanding, and we remain at your disposal.
Best regards,
Maison Agour Etxea
L
Rating: 5 out of 5
Very good cheese, fast delivery in suitable packaging!
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C
Rating: 5 out of 5
Excellent service and delicious cheese
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M
Rating: 5 out of 5
Excellent
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G
Rating: 5 out of 5
Super good
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F
Rating: 5 out of 5
Perfect and excellent cheese
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P
Rating: 5 out of 5
Very well received
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C
Rating: 5 out of 5
Super order but delivery too long for my taste!
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