MassMe is consistently described as a practical, versatile head and neck support that stays in place during recovery, with multiple positions that keep the face-down or slightly angled posture comfortable for extended periods. The bamboo fabric cushion is noted as soft and supportive, easy to adjust for face width, and the product is easy to assemble, use, and transport, including on beds, desks, or in a car. Customers frequently highlight reliable and prompt delivery, along with responsive, helpful customer service. Overall, the cushion is valued for aiding post-surgery recovery, improving comfort during long periods of rest, and enabling reading, watching, and light activity without neck pain.
No possibility to return the pillow because it is supposedly a "medical" product. We do not like it and insist on a return label...
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Response from MassMe
Hello, According to the recommendations of the European Union, a medical product with skin contact cannot be returned after use.
R
R D.
Rating: 1 out of 5
following a purchase from 06/12/2025
Product is unsuitable for lying on the stomach after vitrectomy. And there is no Dutch manual. For me, a bad purchase.
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Response from MassMe
Hello,
Thank you for your feedback. We understand that the recommended position after this surgery can be difficult. However, most of our users appreciate that the product helps keep the injected gas in place while preventing neck pain. In response to your comment, we will add Dutch to the manual.
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Bertram Q.
Rating: 3 out of 5
following a purchase from 24/11/2025
The locking hook broke out of the base during normal use. I had placed the base under the mattress as suggested in the picture. When removing it, the locking hook broke off!
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Response from MassMe
Good day,
Such a situation can only be explained by improper use contrary to the operating instructions. The material has been carefully tested and approved for more than 5,000 usage cycles. In addition, it comes with a 2-year warranty. I invite you to contact our customer service to obtain a replacement part.
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Daniela Z.
Rating: 3 out of 5
following a purchase from 04/07/2025
So far so good. However, the sharp edges are very disturbing!
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Response from MassMe
Thank you very much for your feedback. It is very important to carefully follow the instructions for the 8 cm thick foam cushion to avoid any contact with the holder. While it is not dangerous, it is not intended to come into direct contact.
M
Mercedes M.
Rating: 1 out of 5
following a purchase from 05/06/2025
it is unstable and moves when placed on a table.
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Response from MassMe
When placing the system on a table, the column that supports the cushion prevents it from moving. I recommend consulting the user manual, chapter 2: «Sitting mode», as well as photo 8.
H
Habib C.
Rating: 3 out of 5
following a purchase from 03/02/2025
Very good purchase
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Marta B.
Rating: 1 out of 5
following a purchase from 10/03/2025
My order was white bamboo and I received the red one.
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Chantale C.
Rating: 3 out of 5
following a purchase from 15/01/2025
The screw is difficult to turn It turns in a vacuum, which is not easy to position I had to dismantle it
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Response from MassMe
The system is ready for use. In the case of disassembly, the screw must be put back in the right direction to prevent the knob from turning in vain.
K
Karin K.
Rating: 3 out of 5
following a purchase from 11/01/2025
The plastic frame under the cushion in the front area had to be padded by me. As I have to lie on my stomach all the time after an eye operation, it can take weeks. It is very uncomfortable. Too bad for the price, I would have liked something better.
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Response from MassMe
As indicated in the instructions for prolonged use, you must pull the two legs of the cushion together using the Velcro fasteners. Our online customer service was available to help you with this.
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Miguel Ángel T.
Rating: 3 out of 5
following a purchase from 25/12/2024
The headrest is good in general terms, robust and fulfills its function. But the system to regulate the tilt is lousy. There are two plastic toothed wheels that do not match 100%, and it is difficult to move them and make them match. This detracts a lot of quality.
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Ljubka P.
Rating: 1 out of 5
following a purchase from 27/09/2024
It's bad. much too hard, totally unstable. you can't sleep on such a cushion. on top of that you can't send a return. a lot of money for nothing.
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Anne B.
Rating: 3 out of 5
following a purchase from 26/06/2024
Good product
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Chalk M.
Rating: 1 out of 5
following a purchase from 20/05/2024
EXCELLENT
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Norbert E.
Rating: 3 out of 5
following a purchase from 13/03/2024
Do not like
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christelle D.
Rating: 1 out of 5
following a purchase from 20/01/2024
Very good quality
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Response from MassMe
Hello Madam, can you please change your rating as 1/5 is the worst rating whereas your review is very positive. Thank you in advance
D
Daniele V.
Rating: 1 out of 5
following a purchase from 30/11/2023
The product itself is fine, but the shipping handled by UPS has been terrible and possibly the worst shopping experience I have had so far
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Response from MassMe
We decided to change transportation companies.
J
José Carlos N.
Rating: 3 out of 5
following a purchase from 16/10/2023
Not bad, but its fit and comfort could be improved.
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Vicente M.
Rating: 1 out of 5
following a purchase from 28/10/2023
I received the product with moisture stains and the only thing I have been told is to wash it,
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Response from MassMe
The package was delivered to you in a very heavy rain.
The cushion is removable and the bamboo cover can be hand or machine washed at 30°. The bamboo cover dries very quickly.
P
Pedro C.
Rating: 3 out of 5
following a purchase from 15/10/2023
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Pedro C.
Rating: 3 out of 5
following a purchase from 15/10/2023
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Pedro C.
Rating: 3 out of 5
following a purchase from 15/10/2023
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Pedro C.
Rating: 3 out of 5
following a purchase from 15/10/2023
-
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Marie-Catherine V.
Rating: 1 out of 5
following a purchase from 10/08/2023
Very good
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YVONNE D.
Rating: 1 out of 5
following a purchase from 19/04/2023
A top-quality, ergonomic product that was highly effective.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2021
Very good site navigation, perfect delivery. After trying it out and using it during my convalescence (vitrectomy), I would like to point out one small detail: the tightening knob and the little teeth that fit together seem fragile.
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Response from MassMe
Thank you for your message. Your comment is correct, but it is technically normal for the tips of the teeth to become blunt. Our clamping system has been tested over 5,000 times for 100% functionality and safety.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2021
Ordered correctly and quickly, product conformed but arrived partially broken; a part used to store the product. For my purposes, this does not justify the cost and inconvenience of reshipping.
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