★★★★★
based on 427 reviews published
Latest neutral customer reviews
The pillow is quite pleasantly soft, however, the handling is not particularly good. The plastic is very sharp-edged, I keep tearing my fingers while turning the screw. The locking mechanism is also very poor. It slips out very quickly despite the plug.
It seems that these incidents are due to a partially improper use contrary to the operating instructions. We recommend that you carefully observe these to optimize the use of your device and avoid such problems, or contact our customer service, which will be happy to assist you.
The locking hook broke out of the base during normal use. I had placed the base under the mattress as suggested in the picture. When removing it, the locking hook broke off!
Such a situation can only be explained by improper use contrary to the operating instructions. The material has been carefully tested and approved for more than 5,000 usage cycles. In addition, it comes with a 2-year warranty. I invite you to contact our customer service to obtain a replacement part.
So far so good. However, the sharp edges are very disturbing!
Very good purchase
The screw is difficult to turn It turns in a vacuum, which is not easy to position I had to dismantle it
The plastic frame under the cushion in the front area had to be padded by me. As I have to lie on my stomach all the time after an eye operation, it can take weeks. It is very uncomfortable. Too bad for the price, I would have liked something better.
The headrest is good in general terms, robust and fulfills its function. But the system to regulate the tilt is lousy. There are two plastic toothed wheels that do not match 100%, and it is difficult to move them and make them match. This detracts a lot of quality.
Good product
Do not like
I had to pay extra to get it to me sooner and the order arrived just as late without the day indicated.
Not bad, but its fit and comfort could be improved.
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Very good site navigation, perfect delivery. After trying it out and using it during my convalescence (vitrectomy), I would like to point out one small detail: the tightening knob and the little teeth that fit together seem fragile.
Ordered correctly and quickly, product conformed but arrived partially broken; a part used to store the product. For my purposes, this does not justify the cost and inconvenience of reshipping.