9.4/10
★★★★★
based on 427 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Product is unsuitable for lying on the stomach after vitrectomy. And there is no Dutch manual. For me, a bad purchase.

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R D.
purchased on 06/12/2025
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Answer from MassMe
Hello,
Thank you for your feedback. We understand that the recommended position after this surgery can be difficult. However, most of our users appreciate that the product helps keep the injected gas in place while preventing neck pain. In response to your comment, we will add Dutch to the manual.
1 /5
★☆☆☆☆

It is unstable and moves when placed on a table.

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Mercedes M.
purchased on 05/06/2025
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Answer from MassMe
When placing the system on a table, the column that supports the cushion prevents it from moving. I recommend consulting the user manual, chapter 2: «Sitting mode», as well as photo 8.
1 /5
★☆☆☆☆

My order was white bamboo and I received the red one.

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Marta B.
purchased on 10/03/2025
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1 /5
★☆☆☆☆

It's bad. much too hard, totally unstable. you can't sleep on such a cushion. on top of that you can't send a return. a lot of money for nothing.

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Ljubka P.
purchased on 27/09/2024
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1 /5
★☆☆☆☆

EXCELLENT

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Chalk M.
purchased on 20/05/2024
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1 /5
★☆☆☆☆

Very good quality

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Christelle D.
purchased on 20/01/2024
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Answer from MassMe
Hello Madam, can you please change your rating as 1/5 is the worst rating whereas your review is very positive. Thank you in advance
1 /5
★☆☆☆☆

The product itself is fine, but the shipping handled by UPS has been terrible and possibly the worst shopping experience I have had so far

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Daniele V.
purchased on 30/11/2023
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Answer from MassMe
We decided to change transportation companies.
1 /5
★☆☆☆☆

I received the product with moisture stains and the only thing I have been told is to wash it,

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Vicente M.
purchased on 28/10/2023
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Answer from MassMe
The package was delivered to you in a very heavy rain.
The cushion is removable and the bamboo cover can be hand or machine washed at 30°. The bamboo cover dries very quickly.
1 /5
★☆☆☆☆

Very good

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Marie-catherine V.
purchased on 10/08/2023
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1 /5
★☆☆☆☆

A top-quality, ergonomic product that was highly effective.

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Yvonne D.
purchased on 19/04/2023
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