English 
B
Rating: 5 out of 5
Conforms to the order. Delivery on time
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 769 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
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P
Rating: 5 out of 5
Completely satisfied as with every purchase on this site
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H
Rating: 5 out of 5
Nothing to report
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L
Rating: 5 out of 5
serious online store. Deliveries are always on time.
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C
Rating: 5 out of 5
Delivery date issue resolved by phone. Advisor attentive, pleasant and understanding. Package received on time.
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F
Rating: 5 out of 5
Material meets my expectations. 2nd pair for my 2nd bike to avoid frequent disassembly. Easy to install.
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A
Rating: 5 out of 5
I thank the site matériel vélo which for over 10 years has been impeccable.
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F
Rating: 5 out of 5
Top, nothing to report.
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L
Rating: 5 out of 5
Always a very good experience!
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G
Rating: 5 out of 5
PERFECT
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P
Rating: 5 out of 5
Very good products
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G
Rating: 5 out of 5
Very good company concerned about the satisfaction of its customers.
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C
Rating: 5 out of 5
Package received on time. Meets my expectations.
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G
Rating: 5 out of 5
Very good, fast delivery.
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C
Rating: 5 out of 5
Perfect as usual. Fast shipping, compliant product, competitive price.
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J
Rating: 5 out of 5
Received the package in accordance with the order
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D
Rating: 5 out of 5
Fast delivery
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L
Rating: 5 out of 5
Fast and efficient. Package very well packaged.
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P
Rating: 5 out of 5
Nothing to report. Order arrived as expected, impeccable.
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E
Rating: 5 out of 5
Fast delivery, perfect service
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G
Rating: 5 out of 5
Very good
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Y
Rating: 1 out of 5
Order of a chain derailleur. It only derails! nothing is provided to secure the axle
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C
Rating: 5 out of 5
Very good.
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D
Rating: 5 out of 5
Very satisfied
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G
Rating: 5 out of 5
Top-notch
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D
Rating: 5 out of 5
very quickly delivered
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M
Rating: 5 out of 5
It's a product I've already tried and appreciate (very practical and effective).
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P
Rating: 5 out of 5
Material compliant and delivered without issues.
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B
Rating: 5 out of 5
Great received in less than 48 hours
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Y
Rating: 5 out of 5
Order well received and excellent product.
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Y
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Bike material intervened in a warranty frame return. Flawless communication and genuinely concerned about delivering a perfect mountain bike. I thank bike material for their work and seriousness.
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P
Rating: 5 out of 5
-
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R
Rating: 5 out of 5
A perfect customer experience. Following a small preparation error, I received the wrong item which unfortunately went out of stock in the meantime... I was put in touch with Théo, who was exceptionally professional: he found an immediate solution by replacing my item with a model from the higher range. An exemplary commercial gesture and top-notch responsiveness. I recommend Materiel-velo.com without hesitation!
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D
Rating: 5 out of 5
Good products
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L
Rating: 5 out of 5
Speed and good product
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C
Rating: 5 out of 5
Very well-designed site, very good customer service, easily reachable by phone, competitive prices, fast delivery and always well packaged. I recommend Matériel vélo.com.
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M
Rating: 1 out of 5
I am unhappy with the product because it did not stick, making it very complicated to install.
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Response from Materiel-velo.com
Thank you for your feedback, your experience is important to us. We are sorry that this product does not provide you with complete satisfaction. To date, we have not recorded any complaints about this product.
Our after-sales service is also at your disposal by email or directly by phone (04 74 694 694).
Our after-sales service is also at your disposal by email or directly by phone (04 74 694 694).
D
Rating: 4 out of 5
The delivery was quite long, probably due to the 'preparation' for New Year's Eve at DPD! Those party-goers. No impact on the use of my tire, I do not ride in negative temperatures! Best regards
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F
Rating: 5 out of 5
I received my complete order well.
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