Customer reviews of Materiel-velo.com

9,7 /10

Based on 11 754 published reviews

5 10,8k 92% 4 578 5% 3 162 1% 2 86 1% 1 144 1%

Summary of reviews

Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.

All reviews

Jean Michel M.

Published on 17/09/2025 à 11h38 following a purchase from 04/09/2025

Quick and careful reception Nothing to say very professional

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Fabrice R.

Published on 17/09/2025 à 10h58 following a purchase from 03/09/2025

Fast and careful shipping

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Laurent D.

Published on 17/09/2025 à 07h56 following a purchase from 03/09/2025

Nothing to report everything went as planned!

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Jugant P.

Published on 16/09/2025 à 20h12 following a purchase from 04/09/2025

Hello. Thank you for your quick shipment. Everything went well. Best regards.

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Paolo B.

Published on 16/09/2025 à 09h41 following a purchase from 03/09/2025

Perfect, fast

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Alain B.

Published on 16/09/2025 à 09h40 following a purchase from 01/09/2025

Perfect!

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Daniel P.

Published on 16/09/2025 à 09h23 following a purchase from 03/09/2025

Material compliant and received with a slight delay but I was informed giving me the choice to confirm my order or get a refund. I recommend ? Daniel

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Bernard L.

Published on 16/09/2025 à 09h03 following a purchase from 01/09/2025

Very good service with Material Bike Delivered quickly and without error

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Philippe J.

Published on 16/09/2025 à 08h00 following a purchase from 04/09/2025

fast, accurate, compliant

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Serge M.

Published on 16/09/2025 à 07h20 following a purchase from 27/08/2025

Material (Campa Athena rear derailleur handle) that I would have had difficulty finding elsewhere. Plus, a shop close to my home.

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Pascal P.

Published on 16/09/2025 à 07h09 following a purchase from 03/09/2025

Very good.

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Michael V.

Published on 16/09/2025 à 06h48 following a purchase from 03/09/2025

I am now a loyal customer for the quality of the products and the speed of orders. It is always possible to have a seller on the phone!

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Thierry L.

Published on 16/09/2025 à 05h31 following a purchase from 03/09/2025

Weight of the Pirelli tire completely incorrect

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Response from Materiel-velo.com Published on 26/09/2025

Hello Thierry,

Thank you for taking the time to leave your review on our site. We are sorry to hear that you encountered an error regarding the weight of the Pirelli tire. Your feedback is valuable and we will look into this information to correct any inaccuracies. Please do not hesitate to contact us directly if you need assistance or further clarification.

Best regards,
The Materiel-velo.com team

Eddy L.

Published on 16/09/2025 à 05h28 following a purchase from 03/09/2025

Very responsive customer service, I recommend this site

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Dominique S.

Published on 16/09/2025 à 04h48 following a purchase from 04/09/2025

Very serious

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Olivier G.

Published on 16/09/2025 à 04h39 following a purchase from 31/08/2025

Fast delivery

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Laurent C.

Published on 16/09/2025 à 02h30 following a purchase from 30/08/2025

The material and delivery are perfect I recommend

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Yva C.

Published on 16/09/2025 à 00h54 following a purchase from 04/09/2025

I really appreciate the customer service and your efficiency Speed of order processing

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Bruno R.

Published on 15/09/2025 à 23h44 following a purchase from 27/08/2025

Very good, nothing to say, well done to your teams.

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Matthieu D.

Published on 15/09/2025 à 20h10 following a purchase from 04/09/2025

Well fast corresponds to expectations

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Stéphan R.

Published on 15/09/2025 à 19h06 following a purchase from 05/09/2025

Excellent validated

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Stephane M.

Published on 15/09/2025 à 18h53 following a purchase from 03/09/2025

Order of 2 tires. The company shipped quite quickly. However, shipping costs should be reduced or free. So many shops know how to do it.

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Samuel F.

Published on 15/09/2025 à 18h44 following a purchase from 03/09/2025

Great

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Andre C.

Published on 15/09/2025 à 18h44 following a purchase from 31/07/2025

Somewhat satisfied: bike not adjusted to the requested dimensions and sent to materiel-velo.com, after two rides I feel play in the steering. Best regards

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Response from Materiel-velo.com Published on 26/09/2025

Hello,

Thank you for your feedback.

We are sorry to hear that your bike does not seem to have been adjusted according to the provided dimensions, and that you feel possible play in the steering.

We invite you to visit our workshop at Matériel Vélo Dijon, where our technicians can perform a complete check of the bike, correct any adjustments, and ensure that everything is in perfect working order.

Your satisfaction remains our priority, and we will be happy to assist you directly on-site.

Best regards,
Théo
Customer Service – Matériel-Vélo.com

Thomas B.

Published on 15/09/2025 à 18h27 following a purchase from 03/09/2025

Fast and careful shipping. Only good material.

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Dominique M.

Published on 15/09/2025 à 17h46 following a purchase from 02/09/2025

Perfect, received in very good condition and on time.

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Gaëtan L.

Published on 15/09/2025 à 17h43 following a purchase from 04/09/2025

Fast shipping, well packaged, perfect.

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Philippe C.

Published on 15/09/2025 à 17h41 following a purchase from 02/09/2025

Order received quickly.

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Hugues L.

Published on 15/09/2025 à 17h13 following a purchase from 04/09/2025

Quite a lot of choice and correct prices

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Alain B.

Published on 15/09/2025 à 17h00 following a purchase from 03/09/2025

I am very satisfied with the products and deliveries

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Alain G.

Published on 15/09/2025 à 16h49 following a purchase from 03/09/2025

fast

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Michel S.

Published on 15/09/2025 à 16h49 following a purchase from 04/09/2025

Impeccable Delivery

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Michel M.

Published on 15/09/2025 à 16h36 following a purchase from 04/09/2025

nothing to report, good site

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Mickael M.

Published on 15/09/2025 à 16h34 following a purchase from 02/09/2025

Top level in terms of price and advice keep it up

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Mickael W.

Published on 15/09/2025 à 16h32 following a purchase from 04/09/2025

Perfect

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Bruno M.

Published on 15/09/2025 à 16h29 following a purchase from 04/09/2025

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Patrice S.

Published on 15/09/2025 à 16h25 following a purchase from 02/09/2025

Perfect

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Jean Marc F.

Published on 15/09/2025 à 16h24 following a purchase from 04/09/2025

Great.

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Alexandre C.

Published on 15/09/2025 à 16h17 following a purchase from 29/08/2025

Tip rop

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Jérôme L.

Published on 15/09/2025 à 16h16 following a purchase from 03/09/2025

Delivery arrived as planned. Products conform to my expectations

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