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F
Rating: 5 out of 5
Efficiency, speed, completely satisfied
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 991 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
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G
Rating: 5 out of 5
5
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J
Rating: 5 out of 5
Very good. Received on time
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J
Rating: 5 out of 5
Top notch
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C
Rating: 5 out of 5
Very reasonable price and perfect delivery.
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A
Rating: 5 out of 5
Availability for phone advice and delivery efficiency
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S
Rating: 5 out of 5
speed for delivery. No issues for returning an item.
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J
Rating: 4 out of 5
Great
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S
Rating: 5 out of 5
I received the right product and it is already assembled and works perfectly.
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T
Rating: 5 out of 5
Nothing to report
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D
Rating: 5 out of 5
Perfect delivery on time. In line with expectations
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J
Rating: 5 out of 5
Nothing to say... very good product. Still missing a mounting mode.
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B
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
All good, package received well and quickly
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F
Rating: 5 out of 5
Very good
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G
Rating: 5 out of 5
Perfect received on time
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O
Rating: 5 out of 5
Perfect, nothing to say.
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G
Rating: 4 out of 5
I have been a customer at bike equipment for a while and I find them very professional. Nothing to complain about. However, for this order, the delivery time of a pair of Mavic wheels took more than fifteen days even though they were in stock at the time of the order. I wanted to mount them to do my first Mont Ventoux on September 5 (Wheels ordered on 20/08/2025) and I received them the day before but I had already left unfortunately. I was disappointed. For the rest, no issues.
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T
Rating: 5 out of 5
Very interesting price. Fast delivery.
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A
Rating: 5 out of 5
Good receipt of the package within the deadlines, complete order
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C
Rating: 4 out of 5
Package received within the announced timeframe. Products conform to the description.
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M
Rating: 5 out of 5
The order arrived on time and perfectly matches the description
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J
Rating: 5 out of 5
Very good product
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E
Rating: 1 out of 5
The Shimano equipment received was already used (very visible assembly marks), damaged (significant scratches and damaged screws), without its original Shimano packaging but in reconditioning plastic bags. It is a Dura Ace brake caliper, sold as new by your establishment. A second product - CeramicSpeed BB86 coated bottom bracket - was received incomplete. Both products have therefore been returned, with a request for a refund. It is likely that I will stop all orders on the Matériel Vélo site, which is really regrettable as I regularly order from your site and I am also a customer of the Matériel Vélo store in Dijon. Best regards. Emmanuel Remenant
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Response from Materiel-velo.com
Hello,
We confirm the good receipt and handling of your return. A refund has been initiated.
Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.
For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.
We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
We confirm the good receipt and handling of your return. A refund has been initiated.
Regarding the caliper, we acknowledge that it was a new part from an exhibition bike, which should have been indicated as such. We apologize for this error.
For the CeramicSpeed bottom bracket, the mentioned elements were indeed present, with the dust caps pre-installed.
We regret this experience and hope to regain your trust in the future.
The Materiel-velo.com team
J
Rating: 5 out of 5
Super effective, perfect delivery! I recommend.
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J
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
Material conforms to the order and deadlines respected.
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G
Rating: 5 out of 5
Perfect. Thank you.
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A
Rating: 5 out of 5
Good price and delivery
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C
Rating: 5 out of 5
Perfectly quick
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E
Rating: 5 out of 5
Very reliable and fast.
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M
Rating: 5 out of 5
Fast and relevant
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P
Rating: 5 out of 5
Fast and compliant delivery.
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G
Rating: 5 out of 5
Fast delivery. Products conform to the description.
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T
Rating: 5 out of 5
Price respect for deadlines Top
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J
Rating: 5 out of 5
Perfect!!
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G
Rating: 5 out of 5
Complete satisfaction with the material and the speed of the order.
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P
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
very good site!
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P
Rating: 5 out of 5
perfect
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