Customer reviews of Méanail Paris

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 9 071 published reviews
5 6 904 76% 4 1 188 13% 3 390 4% 2 239 3% 1 350 4%

Summary of reviews

The online store Méanail Paris is praised for its exceptional product quality, with numerous reviews highlighting the effectiveness and durability of items such as the nail drill and various varnishes. Customers express satisfaction with their purchases, often noting the attractive colors and ease of use of the products. Delivery is frequently recognized as efficient, with many orders arriving quickly and in good condition, even during peak times like the Christmas season.

Reviews 1 and 3 stars

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F
Fatoumata F.
Rating: 3 out of 5
following a purchase from 18/12/2022
Varnish that does not last 7 days however the colors are pretty
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MARTINE M.
Rating: 3 out of 5
following a purchase from 16/12/2022
Received after Christmas 😥. Shame.
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ariadna M.
Rating: 3 out of 5
following a purchase from 09/12/2022
I have received a pinzel with a deformed tip so I can't use it. If you want I can attach a picture.
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Francoise E.
Rating: 3 out of 5
following a purchase from 13/12/2022
I used for the first time your varnishes and I did not find them resistant, they started to flake after 5 days To see with the next applications The perfect shipping service and the beautiful colors
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Response from Méanail Paris
Hallo Francoise,

Vielen Dank für Ihren Kommentar. Wir freuen uns sehr, dass Ihnen die Farben und der Service, den wir anbieten, gefallen.

Die Maniküre selbst zu machen, kann am Anfang schwierig sein, aber mit ein bisschen Übung bin ich sicher, dass Sie Ihren Nagellack lange halten können.
Zögern Sie nicht, unseren Kundenservice zu kontaktieren. Er freut sich auf Sie und gibt Ihnen gerne alle Tipps, die Sie brauchen, damit Ihre Maniküre lange hält.

Mit freundlichen Grüßen,
Emma vom Méanail-Team
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valentina D.
Rating: 3 out of 5
following a purchase from 11/12/2022
Normal products, I drove 30km to pick up the package that the courier said he tried to deliver but I was at home and no one buzzed. I would review the logistics
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Rita R.
Rating: 3 out of 5
following a purchase from 10/12/2022
I really like the finish on my nails, but they don't last me even 3 days.
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Roberta M.
Rating: 3 out of 5
following a purchase from 04/12/2022
The site lacks an order cancellation function, although reprocessing is immediate. As an aside, I purchased a kit and while I can say I was satisfied with the nail polishes, the led lamp worked for a few minutes not allowing me to finish the manicure. Regretting that I did not order from Amazon, I would certainly have made the return
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Leitao C.
Rating: 1 out of 5
following a purchase from 08/12/2022
Ordered in early December, received December 23 but as it was for a Christmas gift and I was leaving December 22 bha I had to buy another gift ... after warning 3 times that the delivery was very long customer service replied that it was the carrier who had difficulties because of a relay point closed ... in short I ask a commercial gesture in response to their mail .... nothing at all! I will never order again on a site that does not take care of its customers.
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Carla L.
Rating: 1 out of 5
following a purchase from 07/12/2022
No email to inform me of the arrival of my parcel at the relay point So parcel sent back to the sender No gift to offer to a person for Christmas I will not recommend this site
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Nadege N.
Rating: 3 out of 5
following a purchase from 07/12/2022
I think that the accessories and the machine are great, the delivery is fast except that it lacks a manual to explain all the products and the operation to do the nails.
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Yanna H.
Rating: 1 out of 5
following a purchase from 28/11/2022
Not a good quality gel nail polish. Does not stay on well.
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MAGALIE M.
Rating: 1 out of 5
following a purchase from 01/12/2022
The device is not working properly. There seems to be a false contact
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EVA Y.
Rating: 1 out of 5
following a purchase from 30/11/2022
The device is not efficient. It does not dry the nail polish, I had to pass the nail 10 times under the bulb and I had to ask a colleague to lend me his little device. Too bad because I would be happy to use it. My first order was not satisfactory and I will not place another order for this brand.
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Mireia L.
Rating: 3 out of 5
following a purchase from 30/11/2022
The order took many days to arrive and during this time I did not receive any email informing me of the status of the order. Finally it arrived and everything was fine.
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Dobos M.
Rating: 1 out of 5
following a purchase from 26/11/2022
I don't recommend it at all, the customer service is simply impossible,
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Laurie M.
Rating: 3 out of 5
following a purchase from 29/11/2022
disappointing varnish hold 5 days ....
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dominique D.
Rating: 3 out of 5
following a purchase from 25/11/2022
I find the delivery a bit long but the package corresponds to the order.
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Elena C.
Rating: 1 out of 5
following a purchase from 25/11/2022
I never received my order.
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Pascale V.
Rating: 3 out of 5
following a purchase from 27/11/2022
It's hard to do. I don't have the touch yet. I hope I can do it because I like the result. It's a pity that there are no instructions.
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Response from Méanail Paris
Hallo,

wir haben Ihr Feedback zur Kenntnis genommen und entschuldigen uns für die Unannehmlichkeiten. Die Zufriedenheit unserer Kunden ist für uns von größter Bedeutung.

Wir laden Sie ein, unsere Website zu besuchen, auf der Sie Videos finden, die erklären, wie man unsere Lacke aufträgt und absetzt.

Mit freundlichen Grüßen,
Das Méanail-Team
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Audrey M.
Rating: 1 out of 5
following a purchase from 11/11/2022
We used the lamp only once. The second time we used it, it didn't work anymore. We were supposed to receive a new one, but more than a month later we haven't heard anything despite my emails. We paid for a kit that we can't even use. I strongly advise against this site! A great scam!
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Stéphanie H.
Rating: 3 out of 5
following a purchase from 18/11/2022
Many inconsistencies between the prices on the site and the transfer in the basket. I had to wait two months to get my order at the right price and not even a commercial gesture. I will probably change supplier in the future
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Veronica F.
Rating: 1 out of 5
following a purchase from 17/11/2022
The lamp does not dry the nail polish so it is useless
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Ascension M.
Rating: 1 out of 5
following a purchase from 15/11/2022
Enamels do not cover.lamp does not heat....a horrible experience.
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arnaud C.
Rating: 3 out of 5
following a purchase from 07/11/2022
Sorry Christmas gift, so one more month to wait for your opinion.
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Caterina B.
Rating: 1 out of 5
following a purchase from 05/11/2022
Honestly I was quite disappointed because my shipping address was transmitted incorrectly to the courier, who instead of delivering to my home in Bologna attempted a delivery to Milan without even giving me a notification of wrong delivery or anything else. After soliciting the problem to the company ( who if I had not written had not noticed the problem at all é of my package never arrived) and after several days they provided a refund since the package returned to their office. I am very sorry because anyway they were products that I needed and was in a hurry to receive.
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Monica Maria P.
Rating: 3 out of 5
following a purchase from 03/11/2022
Excellent product
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Daniela C.
Rating: 3 out of 5
following a purchase from 03/11/2022
Shipping and condition of products all ok. 3 stars because the colors are totally different than the pictures on the website.
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Eleonora F.
Rating: 3 out of 5
following a purchase from 01/11/2022
Excellent
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lucie B.
Rating: 1 out of 5
following a purchase from 28/10/2022
The customer service is good but after a month of waiting my nails have had plenty of time to grow
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Alison L.
Rating: 3 out of 5
following a purchase from 31/10/2022
The articles are very good, but I give a grade of 3 because of Mondial Relay who changed my relay point without asking my opinion, I made a complaint. I lost an hour in traffic to pick up this package in the city center ... I am however rather satisfied with the quality of the products.
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Rachel A.
Rating: 3 out of 5
following a purchase from 30/10/2022
Hello, thank you for the order, well received but the semi permanent varnish is missing. I would like you to deliver what is missing. Thank you
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Response from Méanail Paris
Hallo,

wir haben Ihr Feedback zur Kenntnis genommen und entschuldigen uns für die Unannehmlichkeiten. Die Zufriedenheit unserer Kunden ist für uns von größter Bedeutung.

Wir bitten Sie daher, sich über das Formular "Kontakt" auf unserer Website mit unserem Kundenservice in Verbindung zu setzen, um eine Lösung zu finden, die Ihrer Situation am besten entspricht.

Mit freundlichen Grüßen,
Das Méanail-Team
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Lourien K.
Rating: 1 out of 5
following a purchase from 22/10/2022
Very bad lamp
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Sabrina M.
Rating: 3 out of 5
following a purchase from 22/10/2022
Package well received but it was marked in the detail that I had to have pads remover for the removal friends they were not in the package ....
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Response from Méanail Paris
Liebe Sabrina,

Es tut mir sehr leid für diese Unannehmlichkeiten.
Für solche Probleme steht Ihnen unser Kundenservice zur Verfügung. Bitte zögern Sie nicht, ihn zu kontaktieren, um eine Lösung zu finden.

Mit freundlichen Grüßen,
Emma vom Méanail-Team
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Luisina L.
Rating: 1 out of 5
following a purchase from 16/10/2022
I'm quite dissatisfied with their service. Their product looks great and I am very excited to try it out but it's been a month since I ordered and I haven't received my package. Moreover, their costumer service takes long to reply which creates frustration for me. They didn't provided a real tracking number, which also makes it difficult to track the real parcel, you can only see the event log from their website but is not helpful. I read the previous reviews and I was very exited to try the product which might be very good but I'm disappointed with their service
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ARIELLE N.
Rating: 1 out of 5
following a purchase from 15/10/2022
the lamp does not have a timer and does not seem to be very effective! disappointed
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Response from Méanail Paris
Guten Tag, Frau Noel,

Die Unic-Lampe war eine der ersten Lampen, die wir entwickelt haben, und später haben wir neue Lampen eingeführt, die leistungsstärker sind und einen Timer haben.
Alle Informationen über die Leistung der Lampe sind unter jeder Lampe auf unserer Website angegeben.
Ich empfehle Ihnen, unsere Website zu besuchen und sich die gesamte Produktpalette anzusehen, die wir anbieten, oder, wenn Sie es vorziehen, können Sie sich an unseren Kundenservice wenden, um sich beraten zu lassen, welche Lampe am besten zu Ihren Bedürfnissen passt.

Mit freundlichen Grüßen,
Emma vom Méanail-Team
C
Coline A.
Rating: 3 out of 5
following a purchase from 15/10/2022
The products are great! The explanations are good! But the colors do not match totally...
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Response from Méanail Paris
Guten Tag, liebe Frau Aouizrat,

Ich freue mich, dass Ihnen unsere Produkte gefallen.
Wir erhalten nämlich immer sehr positive Rückmeldungen.

Was die Farbe betrifft, versuchen wir immer, so genau wie möglich mit den Fotos zum Inhalt zu sein.

Bei Ihrer nächsten Bestellung können Sie sich, wenn Sie möchten, zunächst an unseren Kundenservice wenden, der Ihnen gerne dabei hilft, den Nagellack zu finden, der Ihren Vorstellungen am besten entspricht.

Mit freundlichen Grüßen,
Emma vom Méanail-Team
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Anja S.
Rating: 3 out of 5
following a purchase from 15/10/2022
It took a very long time to receive my order.
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Mª Cruz A.
Rating: 3 out of 5
following a purchase from 09/10/2022
It's fine although they don't last as long as the ones made by a professional. Nice colors
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Lu C.
Rating: 1 out of 5
following a purchase from 06/10/2022
Still haven't received the parcel after 20 days
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Jennifer B.
Rating: 3 out of 5
following a purchase from 01/10/2022
Very nice color but the varnish doesn't last more than a week on me.
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Response from Méanail Paris
Hallo liebe Jennifer,

Ich freue mich, dass Ihnen unsere Farben gefallen haben, das ist in der Tat eine unserer Stärken.

Sie können sich gerne an unseren Kundenservice wenden, um alle Tipps zu erhalten, die Sie brauchen, um Ihre Maniküre bestmöglich durchzuführen.

Emma aus dem Méanail-Team
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