The online store Méanail Paris is praised for its exceptional product quality, with numerous reviews highlighting the effectiveness and durability of items such as the nail drill and various varnishes. Customers express satisfaction with their purchases, often noting the attractive colors and ease of use of the products. Delivery is frequently recognized as efficient, with many orders arriving quickly and in good condition, even during peak times like the Christmas season.
Non-existent after-sales service, impossible to be refunded.
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Response from Méanail Paris
Dear Charlene, After checking on our side, we have not received any message from you. Can you please tell us how you contacted us? As for our after-sales service, it is available from Monday to Friday from 9:00 am to 6:00 pm by phone and every day by email. We look forward to hearing from you. Have a nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
A little disappointed. Not because of the extended delay during the COVID19 but because the preparation of my order was done in 2 times. I ordered the beginner UV kit and varnishes, only the varnishes arrived because during the preparation of the order they had to be replaced.
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Acheteur vérifié
Rating: 3 out of 5
The colors are pretty, the UV lamp is very good but the quality of the nail polish is average, they come off, so in the end the nail polish lasts a week. Moreover, you have to apply 3 coats of nail polish so that it is opaque on the nail... so I am still a little disappointed...
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Response from Méanail Paris
Dear Pauline,Thank you for your comment.we would be interested to know more about the way you apply the semi-permanent because all the steps are essential to have a professional result.moreover, before using our varnishes, you have to shake the bottle well to mix the pigments and to find a nice opacity. The number of coats depends on the result that each of us wants to have. Some people prefer three coats for a more intense and defined color and others prefer only one coat. Our priority is the satisfaction of our customers, that's why we are looking forward to your feedback.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The site is going, sometimes there are concerns about ordering that is to say that they are done to the end but it does not register as such.the deliveries are in the dates, to be able to follow the package is an advantage I find.and for the products sometimes the color received is very different from the color on the photo of the site what I find a bit unfortunate but otherwise overall it is a good site with good product.
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Response from Méanail Paris
Dear Eva,Thank you for sharing your comments with us, we regularly update our visuals so that they are as representative as possible of the real color of our semi-permanent varnishes. But the color rendered on your screen also depends a lot on the resolution of this screen.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
I am disappointed with the 2in1 top coat. Once degreased it does not shine. Then the black varnish Semi permanent does not dry under led, I am forced to put the top coat to hold the varnish. And finally the cuticle cutter broke after 3 uses (I threw it away).
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Response from Méanail Paris
Dear Simone,We are sorry to hear about your disappointment with our products. Are you available during the day? Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The choice of colors is great, there is for all tastes, the shade corresponds to the images of the site. Delivery a little long but understandable with the current situation.
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Response from Méanail Paris
Dear Flora,Thank you for taking the time to share your beauty experience with us. We are delighted that our nail polish meets your expectations! Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Hello, first of all I thank you for your reactivity indeed after our exchange to know more about the routing of the parcel it arrived a few days later.par contre I am not very satisfied with the products indeed I had ordered 3 chameleons.le candy is perfect very beautiful color, Gossip Girl has well a blue color but does not function particularly and Sugar Factory does not correspond absolutely it is a transparent pink color petulant and the thermal effect is not done.The Peel Off Plum is a very nice color, the Shiny Star is also a very nice color, the Cat Eye Road Trip does not work, it was not described in the product that it needed a magnet, so it does not really work.For the break it is very good but the hold is not the same, they hold a day maximum, although I respect the letter of the break of polish.Voila I hope to have answered your question.
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Response from Méanail Paris
Dear Héloïse,We are sorry to hear about your disappointment with our products and we can contact you by phone to discuss it with you. Are you available during the day? Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
not bad, not enough family for my taste everything is in linear. Complicated to find quickly what you are looking for
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Response from Méanail Paris
Dear Myriam,Thank you for sharing your comments with us, which will be shared with our teams.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The site is very goodThe products are easy to find Very pleasant
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Response from Méanail Paris
Dear Sandrine,We are delighted to see that our site fully satisfies you and we are happy to count you among our community.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Navigation, ordering and correct shipping
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Response from Méanail Paris
Dear Aude,We thank you for your purchase and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Arrive very quickly but lacking articles may be related to the Corona virus
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Response from Méanail Paris
Dear Coralie,We apologize for the delivery problem,would you still like to receive the nail polishes by the piece or would you prefer to get a refund? Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The customer service is very reactive by email (thanks to Julie) but inactive on social networks.
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Response from Méanail Paris
Dear Estelle,After checking on our side, we have not received any message from you. Please tell us how you got in touch with us, we are very active on social networks and we take the time to answer each of our customers. But if you haven't heard from us, don't hesitate to contact us again. Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
The varnish does not last long and the uv lamp burns the fingers. In addition, it does not dry well even if you respect the application time
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Response from Méanail Paris
Dear Angelique,We are surprised by your comment because we have many positive feedbacks about our nail polishes and their wear from our customers.We would be interested to know more about the way you apply the semi-permanent nail polish because all the steps are very important.Also, if you applied your nail polish over your cuticles, your nails may be more sensitive to heat.As for the drying of the semi-permanent nail polish, did you degrease the last layer (normally the Top Coat layer) with a cleaner? The cleaner allows you to remove the little oily layer that gives the impression that the nail polish is not dry.our priority is the satisfaction of our customers, that's why we are waiting for your feedback with impatience.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Well thought out site
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Response from Méanail Paris
Dear Laurène,We thank you for your purchases and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The delivery of the order was respected. However, we would like to share with you a concern about the products (varnish), we ordered 2 times various varnishes and for the most part, during the installation and UV drying, after 2 to 3 days, the varnish comes off? Can you tell us if this case has already happened to other buyers and advise us on the handling and or combination of products (primer, varnish, ...) Thank you for your response
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Response from Méanail Paris
Dear Annick,Thank you for your message. To ensure an optimal experience with our semi-permanent nail polish, don't forget to apply our Primer which will increase the adhesion of the nail polish. Next, apply a thin layer of Base Coat, taking care not to overflow onto the cuticles and catalyze under the lamp. Apply a thin layer of color and catalyze again under the UV lamp. You can repeat the application of the color a second time, if desired, while catalyzing of course and to finish, apply a thin layer of Top Coat and catalyze as well. To finish, degrease your nails with the Cleaner to remove the greasy film that gives the impression that your nails are not dry.for a semi-permanent varnish to last long, you must apply the Primer well and let it dry in the open air. For the Base Coat, take care not to touch the cuticles and tuck it in well. For the application of the color and the Top Coat, follow the same instructions. Not touching the cuticles allows the product to set well on the hair without letting the air or water seep through. Otherwise, the semi-permanent lifts with extreme ease. Don't hesitate to come back to us for more advice! Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
1 jar of varnish broken in the box in a set of 5
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Response from Méanail Paris
Dear Elisabeth,We apologize for the problem with the nail polish.Could you please send us a picture of the broken nail polish to our customer service: https://www.meanail.com/fr/nous-contacterNotre. Our priority is the satisfaction of our customers, that's why we are waiting for your feedback so that we can find a suitable solution together.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Hello, I've been using your kit for a while now but the nail polish comes off very quickly on the edges, I don't understand because I degrease and polish the nails well, apply thin coats but nothing to do, thank you for your answer.
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Response from Méanail Paris
Dear Sydney,Thank you for your message. For a semi-permanent nail polish to last long, you need to apply the Primer well and let it dry in the open air. For the Base Coat, take care not to touch the cuticles and tuck it in well. For the application of the color and the Top Coat, follow the same instructions, not touching the cuticles allows the product to set well on the hair without letting the air or water seep through. Otherwise, the semi-permanent lifts off with extreme ease.moreover, tucking in the longle is very important because this passage allows you to weld everything together without your nail polish drying out after a few days.don't hesitate to come back to us for more advice.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Easy and complete navigation
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Response from Méanail Paris
Dear Lolita,We thank you for your purchases and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
Catastrophic! The lamp does not heat at all, the nail polish is of bad quality. The nail polish does not dry. According to the website and the customer service, the nail polish should dry after 120 sec, I need much more for it to be almost dry. The customer service was very nice, but implied that everything that happened to me was my fault, that I did not know how to use them. Impossible to get a refund. I am really disappointed with this product. Way too expensive for what it is.
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Response from Méanail Paris
Dear Manon,We are sorry to hear that you were disappointed with our varnishes.All of our lamps are double-checked before shipping by our logistics department and are guaranteed for 2 years.We can contact you by phone to discuss this with you. Are you available tomorrow? Would you like us to send you a new lamp to see if this phenomenon occurs again? Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The website is well done, the necessary tabs are present. It is clearCustomer service is satisfactory, the response is fast and efficientI am quite satisfied with the delivery By cons varnishes do not really hold. Count a maximum of 1 week and a half. But they can start to peel from the first day
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Response from Méanail Paris
Dear Deborah,Thank you for sharing your experience with us.We are delighted to see that you are fully satisfied with our site and we are happy to count you among our community.Furthermore, we would be interested to know more about how you apply the semi-permanent because all the steps are essential.Our priority is the satisfaction of our customers, so we look forward to your feedback.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Order came in time
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Response from Méanail Paris
Dear Emilie,Thank you for sharing your experience with us.I will pass on your message to all our teams who strive every day to offer a great experience to our customers.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
I ordered peel-off nail polish with a lamp. The varnish is of good quality, first test the varnish lasted 5 days, second test 7 days. It remains very shiny. On the other hand I put only 3 stars because the delivery is super long, the information is not updated by Mondial Relay in the end I could have recovered my package on Friday but due to a lack of updating I received the text message on Monday ...
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Response from Méanail Paris
Dear Orianne,Thank you for sharing your experience with us.We apologize for the delivery problem.We will forward your remarks to improve our services and hope to keep your trust.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Incredibly fast delivery! Colors of the varnish match but the varnish lasts very little time
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Response from Méanail Paris
Dear Rosalie,Thank you for your message.Concerning the holding of the varnish, can you give us more details about the steps performed for the application of the varnish? Indeed, to ensure an optimal holding of the semi-permanent varnish, it is essential to respect the recommended application techniques.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Divided opinion: complete kit, even if additional wipes to remove the varnish would have really been a plus. The downside is really on the staying power of the polishes. I am used to do it in institute, it lasts in general 2 weeks/2 weeks and a half (the problem is only the regrowth). There I made 2 tests and the next day I see already accroses ?? I make however well all the stages in the order, without forgetting one. What a pity?
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Response from Méanail Paris
Dear Anne-Sophie, Thank you for your message. I am sorry to hear that you are disappointed by our products. Did you take care to edge your nail and not to touch the cuticles? Indeed, if the nail polish is put on the cuticles, there is a risk that it will come off quickly. If you have greasy nails (which often explains why the nail polish doesn't last as long), put the emphasis on the preparation of your manicure (very important!): Polish your nail well and apply a coat of Primer.What do you mean by wipe? Don't hesitate if you need more advice! We are listening to you ! Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
I received a TOP COAT without a brush! I sent an email to have one sent to me. I am without return!
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Response from Méanail Paris
Dear Charlotte,We are sorry to hear that you received a Top Coat without a brush. We replied to your email this morning and due to the exceptional situation, we have proceeded to a refund as this product is currently out of stock. Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
I still have so many problems to remove the varnish and I'm still waiting for your answer, not very serious all that!
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Response from Méanail Paris
Dear Mirene,After checking on our side, we have not received any message from you. Could you please tell us how you contacted us? Regarding the application of the varnish, could you give us more details about the steps performed? Indeed, to ensure an optimal application of semi-permanent varnish and smoothly, it is essential to respect the recommended techniques. We remain at your disposal for further information and wish you a good day.Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
I could not choose the delivery in relay point because it did not work although it was a free delivery, and opt for the delivery at home which was paying.
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Response from Méanail Paris
Dear Claudine,We are sorry that you could not select a relay point. However, we have not encountered any problems with Mondial Relay in recent weeks regarding the display of relay points. But if it happens again, you can contact our customer service: https://www.meanail.com/fr/nous-contacterTrès Beautiful day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
Very bad I all soft nails of poor quality
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Response from Méanail Paris
Dear Chloe,We are sorry to hear that you were disappointed with our nail polish, we have a lot of positive feedback on our nail polish and there is no causal relationship between the quality of our nail polish and the fact that your nails became soft. We have a lot of positive feedback on our nail polish and there is no causal relationship between the quality of our nail polish and the fact that your nails became soft. Our R& team
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Acheteur vérifié
Rating: 3 out of 5
Well
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Response from Méanail Paris
Dear Jessica,Thank you very much for your little word.Very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The colors do not hold, and are not covering enough
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Response from Méanail Paris
Dear Lea,We are surprised by your comment because we have many positive feedbacks about our nail polishes and their outfits from our customers. We would be interested to know more about how you apply the semi-permanent because all the steps are important. Our priority is the satisfaction of our customers, so we look forward to your feedback. Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The kit is great! good value for money but the varnish does not hold well.
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Response from Méanail Paris
Hi Marjorie, Thank you for your comment, did you use our Cleaners to degrease your nails? Then did you apply a Primer before the 2 coats of Colors nail polish to make the nail polish last? These 2 steps are essential to ensure a good adhesion of the semi-permanent nail polish. Finish your manicure by applying a thin layer of Top Coat.don't hesitate to come back to us for more advice.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
After two attempts, and despite having followed all the steps, my varnish came off after 2 days. Even with thin coats and not opaque, and without going over the skin, the varnish comes off. I'm really disappointed and don't know what to do not to have wasted 70 days...
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Response from Méanail Paris
Dear Margaux,Thank you for your message. I'm sorry to hear that you are disappointed with our products. Did you take care to edge your nail and not to touch the cuticles? Indeed, if the nail polish is put on the cuticles there is a risk that the nail polish will come off quickly. If you have oily nails (which often explains why the nail polish does not last as long), focus on the preparation of your manicure. Don't hesitate to come back to us if you need any other advice.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
The kit is good. The lamp too, but the varnishes do not cover and last only 3 days
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Response from Méanail Paris
Dear Aurore,Thank you for your comment.we would be interested to know more about how you apply the semi-permanent because all the steps are essential.very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
Long delay to receive the varnish
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Response from Méanail Paris
Dear Aline,We apologize for the delivery problem.we will check the delivery tunnel with Mondial Relay, our partner for France, to understand the delay.very nice day,Inès - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Well
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Response from Méanail Paris
Dear Anaïs, Thank you very much for your little word.Very nice day,Inès
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Acheteur vérifié
Rating: 3 out of 5
The varnish is gone after 2 days already. Maybe you don't have to do the dishes, cleaning etc..
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Response from Méanail Paris
Dear Fabienne,Concerning the holding of the varnish, can you give us more details about the steps carried out for the application of the varnish? Indeed, to guarantee an optimal holding of the semi-permanent varnish, it is essential to respect the recommended application techniques.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
I received everything, it was perfect but the machine only worked once. Fortunately I contacted customer service and the next day they sent me a new machine. I am waiting for the delivery
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Response from Méanail Paris
Dear Deborah,We apologize for the delivery problem.Our priority is the satisfaction of our customers.Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 1 out of 5
Hello, I ordered on November 27th and was delivered on December 12th for 2 weeks. I knew where my package was. !!!!!!!
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Response from Méanail Paris
Dear Daniela,We apologize for the delivery problem and we will take your comments into account to improve our services and hope to keep your trust. Very nice day,Ines - Méanail Paris
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Acheteur vérifié
Rating: 3 out of 5
Overall quite good but impossible to remove the varnish without scratching it. I put a non-gel base before to facilitate the application.
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Acheteur vérifié
Rating: 1 out of 5
Very high price for a mediocre quality, one realizes it as of the unpacking... the varnishes are of bad quality, hold badly (which is contradictory with the principle of the half permanent), are extremely allergenic! The whole thus sleeps in a cupboard since a long time already since completely unusable.
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Response from Méanail Paris
Dear Alexis,We are sorry to hear that our products have disappointed you.Concerning the hold of the varnish, can you give us more details about the steps performed for the application of the varnish? Indeed, to guarantee an optimal hold of the semi-permanent nail polish, it is essential to respect the recommended application techniques.Concerning the allergenic character of our products, we are quite surprised by your comment given that all our formulas are studied by our laboratories and validated on the European cosmetics portal. We are proud to present "8 free" products. Our products are also manufactured without the addition of BENZOPHENONES or BISPHENOL A which are the most common endocrine disruptors. However, it is unfortunately impossible to offer 100% allergy-free products because they are specific to each individual. Our priority is the satisfaction of our customers, that's why we are waiting for your feedback so that we can find together a suitable solution! Beautiful day,Ines - Méanail Paris
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