/10
★★★★★
based on 1198 published reviews
★★★★★
based on 1198 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
The color of the wood blocks is perfect, as shown in the photo, but none of the wood blocks are rectangles, there are no right angles, so there's a lot of material loss on the blocks. I'm very disappointed with the cut of the blocks.
Sébastien M.
purchased on 07/03/2024
Translated review3/5
★★★☆☆
Thanks a lot!
Rim Z.
purchased on 06/02/2024
Translated review3/5
★★★☆☆
As far as wood scraps are concerned, very few are really usable for knife handles. As far as I'm concerned, it's a useless purchase.
Richard G.
purchased on 10/01/2024
Translated review3/5
★★★☆☆
No worries.
Pierre H.
purchased on 05/01/2024
Translated review2/5
★★☆☆☆
Mostly satisfied, last order a little less so (ram's horns arrived bent and one cut itself)
Florent C.
purchased on 22/12/2023
Translated review3/5
★★★☆☆
Hello. I can't be really objective. The product ordered corresponded well. However, I had to send it back as soon as I received it, without unpacking it. The delivery time seemed longer than I expected. I therefore had to switch to another supplier. Sincerely
Xavier T.
purchased on 04/12/2023
Translated review3/5
★★★☆☆
Product was fine, the packing was great, the post was fast. However your customer service department does not reply to emails. Your website is difficult to search through and it is not possible to delete items placed therein prior to making a purchase decision. Apart from that,Great Result.
Joseph Y.
purchased on 18/11/2023
3/5
★★★☆☆
Fine products (wood chips for cutlery), but chip pairing is not always ideal
Herve R.
purchased on 31/10/2023
Translated review3/5
★★★☆☆
As ordered, but it's not easy to imagine when ordering the sizes of the pieces for the sleeves...we would also have appreciated a small advertising business card in the package.
Stephane C.
purchased on 17/10/2023
Translated review2/5
★★☆☆☆
Disappointed with my last order, as the quality of the wood received was partially mediocre. Would never recommend again. Frank
Frank L.
purchased on 10/10/2023
Translated review Answer from Mercorne
Hello,
We're very sorry to hear about your experience with this latest order.
have a nice day
We're very sorry to hear about your experience with this latest order.
have a nice day
3/5
★★★☆☆
The thickness of the plates is not correct. Half of them are 1.5mm thinner than described.
Claude Z.
purchased on 18/09/2023
Translated review3/5
★★★☆☆
The steel bar received was twisted into the shape of the board on which it was delivered.
Steve D.
purchased on 25/08/2023
Translated review Answer from Mercorne
Hello,
We apologize for the inconvenience.
the following code will generate a 10 euro discount on your next order
code 7X2IITJE
with kind regards,
olivier
We apologize for the inconvenience.
the following code will generate a 10 euro discount on your next order
code 7X2IITJE
with kind regards,
olivier
3/5
★★★☆☆
Perfect and efficient
Yves L.
purchased on 04/08/2023
Translated review2/5
★★☆☆☆
Ordered off-cuts and received lots of worm-eaten sapwood
Pierre L.
purchased on 31/07/2023
Translated review2/5
★★☆☆☆
Unfortunately no, a product does not have exactly the measurement indicated, and I certainly can not use it, it was a very expensive piece, if you have the opportunity to change I would be immensely happy, order 12733
Fernando C.
purchased on 14/07/2023
Translated review Answer from Mercorne
We have proposed a solution by e-mail. Please do not hesitate to return the product. We're sorry about this. Usually we always put the smallest dimension... but we sometimes make mistakes.
Pome
Pome
2/5
★★☆☆☆
Heated beech not as illustrated
François L.
purchased on 02/07/2023
Translated review3/5
★★★☆☆
Disappointed with the quality of the amourette... This is the first time I'm not really satisfied with the quality of one of your woods. It can happen, we'll see when we place future orders.
Florian G.
purchased on 14/06/2023
Translated review Answer from Mercorne
Hello,
Sorry for the inconvenience
We always try to do our best to satisfy you.
Best regards,
olivier
Sorry for the inconvenience
We always try to do our best to satisfy you.
Best regards,
olivier
3/5
★★★☆☆
Good Conforming product. Thank you
Christian F.
purchased on 06/06/2023
Translated review3/5
★★★☆☆
Good service and human contact
Didier B.
purchased on 01/06/2023
Translated review3/5
★★★☆☆
I placed an order with Mercorne and everything went well, I received the items very fast, in a couple of days to be more precise. Moreover, I was not satisfied with a couple of items and I requested a reimbursment which was processed very quicky as well.
Maria R.
purchased on 01/05/2023