/10
★★★★★
based on 1198 published reviews
★★★★★
based on 1198 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
In accordance with the description
Maurice M.
purchased on 21/04/2023
Translated review3/5
★★★☆☆
The information provided on the site is too brief (size of parts) An oversight in the order; Good responsiveness of the after-sales service
Benjamin L.
purchased on 22/04/2023
Translated review2/5
★★☆☆☆
I have mixed feelings about it, that's the risk when you don't see the wood you buy via internet. I ordered a block of ironwood in a large order and I asked to receive a veined one in comment, this was my only request ... Moreover, in the advertisement it was indicated that the wood was veined. In short, I received it, a totally plain block. Not a single grain... nothing. At this price... There is a minimum I find, in short I will not do anything with it and it's a shame. For the rest of the order it's ok, it depends on the pieces but I was looking forward to take ironwood, not veined at this point it's disappointing. It must be clear in the announcement. I'm not sure I'll be able to play the game again.
Damien P.
purchased on 28/03/2023
Translated review3/5
★★★☆☆
The flowered brass sde bars are nice but shorter than I thought. it would be worth mentioning the length of the bars on the seller's site
Nicolas R.
purchased on 07/02/2023
Translated review3/5
★★★☆☆
👍
Andrej �.
purchased on 19/01/2023
3/5
★★★☆☆
Order arrived on time. Disappointed however with the quality of the blade ordered which was quite dull... too bad
Nicolas P.
purchased on 25/12/2022
Translated review3/5
★★★☆☆
I had never had a problem but I missed an article, I tried to contact customer service, 2 mail, a phone call and zero response, a week later a mail from Colissimo telling me that a package from Mercorne arrives, it was the missing article fortunately, I retain despite everything the lack of response from them
Arthur Z.
purchased on 05/12/2022
Translated review Answer from Mercorne
Hello Arthur,
thank you for sharing your opinion.
You notified us on December 12 that you had not received your missing part. On December 13 we replied that we were sending a replacement part. Please check your spam folder to see if you received this email. We have put everything in place to satisfy you as soon as possible.
I wish you a nice day.
thank you for sharing your opinion.
You notified us on December 12 that you had not received your missing part. On December 13 we replied that we were sending a replacement part. Please check your spam folder to see if you received this email. We have put everything in place to satisfy you as soon as possible.
I wish you a nice day.
3/5
★★★☆☆
Shipping costs too expensive when you place a small order. Not much choice of delivery and even more difficult when you are in the country. The items I order are often out of stock and the choice is sometimes limited.
Patrick G.
purchased on 05/12/2022
Translated review Answer from Mercorne
Hello Patrick;
actually paid 5€ of delivery on an order of 10€, it's a pity. Know that the rate you pay on our site and a rate negotiated with the post office and that we do not take any commission on it. Moreover we have set up this year the delivery via mondial relay at less than 5€ and that we have the delivery offered from 90 €.
We would like not to charge you any shipping costs or to offer you shipping costs under 5€ directly to your home but for a small company like ours it is impossible.
Concerning out of stock, the period from November to December is very busy and we can't keep up with the demand, we do our best to serve you every day.
Thank you for your opinion and see you soon.
actually paid 5€ of delivery on an order of 10€, it's a pity. Know that the rate you pay on our site and a rate negotiated with the post office and that we do not take any commission on it. Moreover we have set up this year the delivery via mondial relay at less than 5€ and that we have the delivery offered from 90 €.
We would like not to charge you any shipping costs or to offer you shipping costs under 5€ directly to your home but for a small company like ours it is impossible.
Concerning out of stock, the period from November to December is very busy and we can't keep up with the demand, we do our best to serve you every day.
Thank you for your opinion and see you soon.
2/5
★★☆☆☆
Great!
Acheteur Vérifié
purchased on 30/08/2022
Translated review2/5
★★☆☆☆
The ordered inserts are thin and twisted
Acheteur Vérifié
purchased on 19/07/2022
Translated review2/5
★★☆☆☆
I was disappointed with the tags that included fishing flies in resin. One was marked "white background" when I received it with a yellow background and the other two had really tiny flies. I returned all three. This won't stop me from ordering more as this is the first time I've had to return products so far.
Acheteur Vérifié
purchased on 12/04/2022
Translated review Answer from Mercorne
Thank you for bringing this problem to our attention. I am waiting for the return of the 3 plates and I will come back to you. I wish you a pleasant day.
3/5
★★★☆☆
The article that I received to a noeu I lost a lot of material for the price it is not normal otherwise the magnifying glass of drown is correct
Acheteur Vérifié
purchased on 13/03/2022
Translated review2/5
★★☆☆☆
I received 1 kg of wood scraps, in bulk, without any precision when the species, I do not know the name, nor the origin of the parts on which I will work, it is a pity.
Acheteur Vérifié
purchased on 11/03/2022
Translated review3/5
★★★☆☆
I had a lot of problems with mammoth molars, I explained my worries at the Lyon show, I don't think the person at the mercorne booth was interested?
Acheteur Vérifié
purchased on 16/02/2022
Translated review Answer from Mercorne
Hello, can you explain to me what your problem is?
3/5
★★★☆☆
Great!
Acheteur Vérifié
purchased on 14/02/2022
Translated review3/5
★★★☆☆
Great!
Acheteur Vérifié Translated review
3/5
★★★☆☆
Some products have defects not visible on the photos (knot, crack, worm hole ...) Overall the prices are correct, but it is possible to find a good part of your products yesterday for less expensive. I had also asked BEFORE buying some specific products (mamouth molar) if I could have a certificate of authenticity and the origin of the product. I was told yes, no problem. Almost 2 years and a number of reminders later, still no certificate (or even no answer), result: without certificate, my customers do not want it...
Acheteur Vérifié Translated review
Answer from Mercorne
Hello, we strive to take pictures in the best way, we have hired a professional photographer in this sense to offer quality photos. I will immediately send you a certificate of authenticity. Beautiful day
3/5
★★★☆☆
The product is much clearer in real than in picture, I would have liked it much more black, as indicated by its reference, disappointed....
Acheteur Vérifié Translated review
Answer from Mercorne
Hello, I'm sorry to hear that, depending on the settings of your computer a color difference is possible. We take the background (pure white) as a standard base for our colors.