Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Hello Stéphane,
We are sorry that you received a sofa with defects. The quality of our products is a priority for us, and we do everything we can to resolve this situation. After our exchanges to find solutions, we are happy to have finally been able to resolve your problem.
Best regards,
The Mobellia team
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Frank-Eugen K.
Rating: 1 out of 5
following a purchase from 12/05/2024
I have not yet received my shipment as of today, 27.05.24. Frank-Eugen Kreienbaum
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Response from Mobellia
Thank you for your message and your concerns.
After review, we find that your order was delivered on 29.05.24, and thus within the announced delivery time of 8 to 10 working days.
We thank you for your purchase and hope that you will enjoy your garden furniture set to the fullest.
Best regards,
The Mobellia Team
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Francisco Javier C.
Rating: 1 out of 5
following a purchase from 05/05/2024
The seats are small and not comfortable, average quality. The depth measurement of the seat indicated in the photos of 56 cm is misleading, as in reality, subtracting the thickness of the cushions leaves about 44 cm of seat, an insufficient measurement for comfort in this type of furniture. They seem like children's furniture.
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Severine Q.
Rating: 1 out of 5
following a purchase from 10/04/2024
Package received quickly, except that one of the chairs is damaged. I sent an email with photos more than a week ago... no response!!
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Response from Mobellia
Hello Severine,
Thank you for sharing your experience. We are sorry to learn that you received a damaged package. This situation is taken very seriously, especially since we responded to your message the same day, without hearing back from you. To resolve this dispute quickly, could you please contact us directly by email or phone? We thank you for your understanding.
Best regards,
The Mobellia team.
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Frederic M.
Rating: 1 out of 5
following a purchase from 02/04/2024
Hello, I ordered an Elba corner sofa that has an adjustment and finish defect after 15 days of complaint. I still have not had any solutions provided by Mobellia for now, I am disappointed.
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Response from Mobellia
Hello Mr. Merget,
We sincerely regret that your corner sofa has adjustment defects. However, we have constantly communicated with you to find solutions, and we are happy to have finally resolved your problem.
Best regards,
The Mobellia team.
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jimmy B.
Rating: 2 out of 5
following a purchase from 07/04/2024
Hello, There are many bumps and impacts on the aluminum structure, especially on one post. I even took photos that I will send.
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Loïc D.
Rating: 1 out of 5
following a purchase from 29/03/2024
The parcel of the table was ripped open. The delivery person left with it on his assessment.
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Response from Mobellia
Hello Loïc,
We sincerely regret that your parcel arrived damaged. We constantly strive to ensure the quality of our deliveries, but it seems there was a problem with the carrier. However, we have immediately dispatched a new table, which you have received well.
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Martine M.
Rating: 1 out of 5
following a purchase from 21/03/2024
Good evening, 2 of my 4 armchairs are damaged
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Response from Mobellia
Hello Martine,
We are sincerely sorry to hear that you encountered problems with your armchairs. Customer satisfaction is a priority for us. We have immediately replaced your two defective armchairs. We hope you are now fully satisfied with your chairs.
Best regards,
The Mobellia team
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Isabelle C.
Rating: 2 out of 5
following a purchase from 09/01/2024
The site states delivery to your home and I had the delivery at the bottom of my building. Being alone, it was very complicated to carry the very heavy packages upstairs to my apartment.
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magaly H.
Rating: 1 out of 5
following a purchase from 23/08/2023
The coffee table is darker than the rest, some defects on the armchairs and I ordered in a lighter color but received in a darker color, disappointed!
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Franois T.
Rating: 1 out of 5
following a purchase from 24/07/2023
Once again after purchasing two deck chairs, a major paint defect. On the first purchase, a mere credit of €15 was proposed. On the second purchase, the backrest was replaced. Clearly, the quality is not controlled, made in China.
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Response from Mobellia
Dear Sir, we are sincerely sorry that you are disappointed with your experience with Mobellia. That said, the first purchase you mentioned was not made with us. As for your order placed with Mobellia, we have taken the necessary steps to change the damaged part. We hope you are now satisfied with your deck chairs. Best regards, the Mobellia team
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Christelle V.
Rating: 1 out of 5
following a purchase from 18/07/2023
Site not clear so we are disappointed when it arrives!!!
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Response from Mobellia
Hello Christelle, we are sorry that you are disappointed with your experience with Mobellia. That said, once again, we really do not understand your astonishment as the product received is perfectly faithful to the photos on our website. You told us you relied solely on the written description, but the photos are essential to visualize the reality of the product, especially when the color is not solid (white with a marbled effect). We have never had this kind of feedback for the table you ordered.
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Victor O.
Rating: 1 out of 5
following a purchase from 19/07/2023
One chair from my garden set is on three legs! I sent photos of this chair explaining that it was missing 1.5 cm on the fourth leg for this chair to be stable. I sincerely hope that this chair will be exchanged for me. Thank you
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Response from Mobellia
Hello,
We are truly sorry that you encountered a problem with one of your garden chairs.
That being said, we took the time to look into it and propose the most suitable solution, and you will receive a new chair. We wish you to fully enjoy your garden set.
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Claudine P.
Rating: 2 out of 5
following a purchase from 02/06/2023
Easy and accommodating contact but delivery left something to be desired.
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Response from Mobellia
Hello, thank you for your comment. We are sorry that you were disappointed with the delivery. We will pass your remarks on to the transport company.
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Charly L.
Rating: 1 out of 5
following a purchase from 08/06/2023
Very disappointed by the quality and the lack of consensus from customer service. Unacceptable given the displayed prices. Claims to be a supplier of quality products but clearly not up to par. Many defects noted (poorly tapped holes, un-drilled legs, parasol leg color not true to the image on the website...). I will not buy from Mobellia again. Just a site with low-end Chinese products. To be avoided.
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Response from Mobellia
Dear Sir, we are sincerely sorry that you are not satisfied with your experience at Mobellia. We indeed suffered an error from our manufacturer regarding the color of the legs of the parasol you ordered, independently of our will. However, we did our utmost to find a solution together to compensate for this inconvenience. That being said, this is not a defect but a color that differs. As for the poorly drilled legs, we are sincerely sorry and take note of your comment to further strengthen the control of our products. Finally, yes, some of our products are made in China, we do not hide this at all since the quality of the materials used, which we personally verify, justifies it. We have done everything to satisfy you despite the inconveniences you encountered and you now seem satisfied since you have kept the entirety of your order. We therefore wish you good moments on your garden furniture. Best regards, The Mobellia team
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Christophe J.
Rating: 1 out of 5
following a purchase from 30/05/2023
terrible absolutely terrible!!!!! avoid!
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Response from Mobellia
Dear Sir, We are sincerely sorry that you are disappointed with your experience with Mobellia. However, we do not understand your harshness. Indeed, we have done everything possible to satisfy you despite the deterioration of your products related to delivery and rest assured, we are sincerely sorry for this and we are doing our utmost to ensure that this kind of problem does not happen again. We offered you a full refund of your order but you refused, not wanting to take the care to repackage the received products for us to organize their return. You only had to put the product back in its original packaging, which is quite standard when ordering online. Unfortunately, these are the rare pitfalls of purchasing products online. We therefore offered you a significant partial refund (since the received product is not unfit for use), which you accepted. In any case, we hope you will still enjoy your garden furniture. Best regards, The Mobellia team
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Bernard L.
Rating: 2 out of 5
following a purchase from 27/05/2023
Quality product but it's a shame the packaging isn't top-notch. During unpacking with the carrier, we noticed that several seats were a bit damaged at the top of the backs.. crushed tube caps.. The carrier took photos..
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Response from Mobellia
Hello, thank you for your feedback. We are sincerely sorry for this inconvenience. We take your comments into account which allow us to constantly improve the quality of our products and especially their packaging. Best regards, The Mobellia team
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Xavier A.
Rating: 1 out of 5
following a purchase from 20/04/2023
Shameful scandal... delivery scheduled for Friday, April 28 postponed to April 29... and still nothing
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Response from Mobellia
Dear Sir, we sincerely apologize that the transport company did not deliver on the originally scheduled date. That said, you were delivered on May 2 (May 1 being a holiday) and you seem satisfied with the product you received, as evidenced by your comment on the product in question. We wish you to fully enjoy your garden furniture. Best regards, The Mobellia team
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VERONICA C.
Rating: 1 out of 5
following a purchase from 09/07/2022
I am not satisfied..... Given that I only received a 3-seater chair and a table without chairs. Please give me a delivery date for everything that is missing. I await a response, thank you.
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Response from Mobellia
Hello Mrs. Cordoba, we contacted you to explain that you ordered a table and a sofa, which you have indeed received. It is clearly stated in the product description that the table is sold alone. So it is simply a misunderstanding on your part regarding what you purchased. We remain at your complete disposal for any further questions. The Mobellia Team
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Jean pierre B.
Rating: 2 out of 5
following a purchase from 09/07/2022
The finishes are of poor quality. Badly placed labels. Very visible welds.
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Response from Mobellia
Dear Sir, we are sorry for the inconveniences you may have encountered. However, it should be noted that it is a label and welds. It is indeed possible, despite the strict controls carried out, that a label is not applied perfectly straight. However, we sent you a new table top to remedy this problem, and you thanked us for our efficiency. As for the finishes, these are welds that are hidden by the cushions and therefore do not affect the aesthetics of the product. We sincerely hope that you will now be satisfied and enjoy your garden furniture. Best regards, the Mobellia team
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FREDERIQUE B.
Rating: 1 out of 5
following a purchase from 16/04/2022
Extremely disappointed with this purchase. Out of 6 chairs, two arrived defective and customer service was not up to par. The first compensation proposal was 10 euros per chair because "the defects are minor" (sic for a new product at 79.90 euros) and a second with the return of the defective chairs and the delivery of new chairs. However, it was too complicated to do these two actions in one go, so I would have had to take two days off to return the chairs and receive the new ones... I am not an ultra-demanding customer but these are chairs at a high price already and not GIFI at 5 euros; we expect NEW and FAULTLESS products. This brand, a subsidiary of Eminza, wants to present itself as high-end, but it has failed in customer service, beautiful photos are no longer enough! Moreover, the chairs have miraculously increased by 10 euros. In short, move along.
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Response from Mobellia
Dear Madam, we are sincerely sorry that you are disappointed with your experience with Mobellia. We have tried everything to satisfy you since we offered to send you two new chairs, which obviously involves returning the ones that did not suit you. We completely understand that it is tedious to be present twice, for the new delivery and for the pickup of the initial chairs. However, this does not depend on us but on the carrier, and these delivery constraints are closely linked to the purchase of products online. That said, delivery slots can be modified according to your availability. We remain at your disposal and wish you all the best, the Mobellia team.
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