Customer reviews of Mobellia

Dear Richard,

Thank you for your review. We appreciate your feedback and understand that it's difficult to assess the quality of the goods until they are set up. If you have any questions or need assistance during the process, please feel free to reach out to us.

Best regards,
The Mobellia Team

Hello Alexandre,

We are sorry that the defect noted upon receiving your product may have disappointed you.

However, we would like to clarify regarding the handling of your request. A first commercial proposal of €50 was indeed made to you, which you were of course free to accept or refuse. Following your refusal, our after-sales service quickly proposed another solution, which you accepted and which resolved the situation.

We are therefore somewhat surprised by your comment indicating that you were left without news, since your file was indeed handled and a solution responding to your request was implemented.

We naturally regret the initial defect and hope that now that the situation is resolved, you can fully enjoy your product.

Best regards,
The Mobellia team

Hello,

We are sorry for the inconveniences encountered upon receiving your furniture.

Following your request, a solution has been found regarding the scratch on the furniture and we have also replaced the cushion that was damaged.

We hope that everything is now in order and that you can fully enjoy your garden furniture.

Once again, we apologize for the inconvenience caused and thank you for your understanding.

Best regards,
The Mobellia team

Good morning Lara,

We are sorry for the inconvenience encountered with the delivery of your order.

After conducting a verification, we find that the entire order has been delivered. If, however, some items are still missing, we invite you to contact our after-sales service, which will be able to immediately verify the situation and provide you with the necessary assistance.

We hope everything is in order and that you can fully enjoy your products.

Best regards,
The Mobellia team

Hello Benoît,

Thank you for your feedback and we are pleased to know that your two Bornéo deck chairs meet your satisfaction.

Regarding your commercial request, we apologize if our response was not sufficiently clear. The deck chairs already benefited from a discounted price, and unfortunately, it was not possible for us to apply an additional discount on your order or on the associated costs.

We nevertheless understand your remark and will take it into account to improve the clarity of our exchanges.

We wish you to fully enjoy your Bornéo deck chairs.

Best regards,
The Mobellia team

Hello Bernhard,

we sincerely regret the inconveniences related to your order.

At the time of your order, our system indicated due to a technical error that the item was still available, although our actual stock was unfortunately already exhausted. The somewhat longer processing time of your request was due to the fact that we had to carefully check the stocks together with our logistics department to ensure that no item was actually available.

Unfortunately, this verification confirmed that the item was completely sold out. We can very well understand your disappointment and regret this situation, which was caused by an error in our inventory management system.

Of course, we have refunded the full amount of your order.

We would like to sincerely apologize once again for this unpleasant experience as well as for the longer processing time of your concern.

Best regards,
Your Mobellia team

Good morning Michela,

We sincerely apologize for what happened with your order.

At the time of purchase, due to a computer error, the product still appeared available on our site. In reality, only a part of the items that make up the living room was available and our logistics department had already started preparing your order. Subsequently, during preparation, we realized that some items were missing and that it was therefore not possible to ship you the complete living room.

We acknowledge that this was an error on our part and we sincerely apologize for the inconvenience and disappointment caused.

Since it was not possible to complete the order, we have processed a refund of the amount paid.

We apologize again for this inconvenience and thank you for your understanding.

Best regards,
The Mobellia team

Hello Rémy,

We are sorry that the table did not fully meet your expectations and for the inconveniences encountered.

Following your request, our customer service has taken charge of your file and the refund for your table has already been processed.

We hope that the solution provided has satisfied you despite this experience.

Best regards,
The Mobellia team

Hello Jean-Marc,

We are sorry to learn that the quality of the product did not fully meet your expectations.

Our customer service is of course at your disposal to examine any complaint regarding your product. Please do not hesitate to contact our after-sales service so that we can study your request and provide you with an appropriate solution.

Best regards,
The Mobellia team

Good morning Katia,

We are sorry for the inconveniences encountered with your order.

When you contacted us to request a model change, unfortunately your order had already been shipped and was in Italy. At that point, it was no longer possible to directly modify the order. However, it would have been possible to make the change by organizing the return and a new shipment, but the related shipping costs would have been at your expense, a solution that, unless we made a mistake, you did not wish to accept.

After conducting a verification, it also appears that your order was regularly delivered, albeit with a few days delay compared to the initially expected times.

We understand that this situation may have caused you disappointment and we sincerely apologize for the inconveniences caused.

Best regards,
The Mobellia team

Hello Elena,

We apologize for the inconvenience caused with your order.

Indeed, the carrier did not deliver all the packages on the same day and the missing armchairs were delivered the next day.

Regarding the defects you reported in the upholstery, our after-sales service has addressed your complaint and a solution has been found to resolve the incident.

We apologize for the inconveniences caused during this process and hope that you can now fully enjoy your furniture.

Thank you for your patience and understanding.

Best regards,
The Mobellia team

Hello Vasilena,

We apologize for the inconvenience caused by the wait and the lack of information during the delivery process.

As it stands, your order has finally been delivered. We hope everything is in perfect condition and that you can fully enjoy your products.

We apologize again for the delay and appreciate your patience.

Best regards,
The Mobellia team

Hello Alessio,

We regret that your experience has not lived up to your expectations and we understand your disappointment.

Regarding the delivery, unfortunately our carrier currently does not offer the possibility of moving the packages to the installation site. We are aware that it would be a very useful service, especially for bulky and heavy products, and we would like to be able to offer this option in the future.

Regarding the defects you reported, our after-sales service studied your complaint and proposed a commercial gesture, which you accepted, in order to resolve the incident in the best possible way.

We apologize again for the inconvenience caused and hope that, once these incidents are resolved, you can fully enjoy your furniture.

Best regards,
The Mobellia team

Hello Luis,

We are very sorry that the table arrived with some scratches and we apologize for the inconvenience caused.

After receiving your complaint, our after-sales service proposed a commercial gesture, which was accepted, in order to resolve the incident in the best possible way.

We hope that you can now fully enjoy your table and that the product provides you with complete satisfaction.

Best regards,
The Mobellia team

Hello Corentin,

We apologize for the inconvenience related to your delivery.

As soon as we were informed of the missing package, our customer service took the necessary steps to quickly rectify the situation. Your order is now complete and we hope you can fully enjoy your garden furniture.

We once again apologize for the inconvenience caused and thank you for your understanding.

Best regards,
The Mobellia team

Hello Delphine,

We sincerely apologize for the inconvenience caused during your delivery.

Indeed, your delivery was incomplete, as the carrier unfortunately lost one of your packages. As soon as we were informed, we organized a new shipment so that you could receive the missing item as soon as possible.

We are happy to know that you have finally received your entire order and we hope that you can now fully enjoy your Amsterdam living room.

Once again, our apologies for this inconvenience and thank you for your patience and understanding.

Best regards,
The Mobellia team

Hello Jean Pierre,

We are sorry to learn that you noticed two dents on your table during assembly.

In order for us to process your request as quickly as possible, we invite you to contact our after-sales service at [email protected], attaching some photos of the deformations as well as your order number.

Our team will do what is necessary to provide you with a solution quickly.

Best regards,

The Mobellia team

Hello Martine,

Thank you for taking the time to share your experience.

We are sorry to see that the fabric of your parasol has two small holes. We confirm that you have indeed contacted our after-sales service and that your request is being processed.

A new replacement fabric should be sent to you very soon to definitively resolve this issue.

We thank you for your patience and understanding, and we hope that you will be able to fully enjoy your parasol very soon.

Best regards,

The Mobellia team

Hello Victorien,

We are sincerely sorry that your order arrived with several damaged items. This situation does not meet our quality standards or the level of service we wish to offer our customers.

However, we would like to clarify that our customer service has indeed taken charge of your request and that an initial response has already been sent to you. Since then, your file is being processed and we are doing everything possible to organize the replacement of the damaged products as soon as possible.

We fully understand your disappointment, especially for an order of this importance, and we thank you for your patience while we finalize the handling of your request.

Best regards,

The Mobellia team

Hello Candie,

Thank you for your message.

Our customer service is currently processing your file and is doing everything possible to provide you with a solution as soon as possible. We will get back to you very soon with a response.

We thank you for your patience and trust, and we hope to fully meet your expectations.

Best regards,

The Mobellia team

Hello,

We are sorry to hear that the products do not match your parasols.

If you wish to make a return, we invite you to contact our customer service at [email protected]. Please specify your order number and the reason for the return so that we can guide you through the procedure to follow.

We remain at your disposal and will be happy to assist you in this process.

Best regards,

The Mobellia team

Hello Rafael,

We are very sorry for the delay that occurred in the delivery of your order by our carrier and we apologize for the inconvenience caused.

Fortunately, the merchandise was finally delivered and we hope that you can now fully enjoy your products.

We appreciate your patience and understanding.

Best regards,
The Mobellia team

Hello Michel,

We are sincerely sorry that your delivery did not go as we expect from our carrier. We apologize for this situation.

Regarding the last package containing the Calvi 3-seater sofa, a search is currently underway with our carrier to locate it. We hope to provide you with an answer very quickly.

If this package cannot ultimately be found, we would of course proceed with the shipment of a new sofa, so that your order is complete as soon as possible.

Thank you for your patience and understanding.

Best regards,

The Mobellia team

Hello Patricia,

We are sorry to hear that you encountered difficulties during payment and that your deck chair arrived damaged.

Our after-sales service is currently processing your file. Rest assured that we are doing everything possible to provide you with a solution as soon as possible.

Thank you for your patience and understanding, and we remain at your disposal if you have any questions.

Best regards,

The Mobellia team

Hello Mari Carmen,

We are very sorry that the cushions arrived unstitched and we apologize for the inconvenience caused.

Please do not hesitate to contact our after-sales service to report any issues. Our team will be happy to review your case and offer you a solution as soon as possible.

Best regards,
The Mobellia team

Dear Robert,

We are sorry if the product description was not sufficiently clear regarding what was included with the table, and we apologise for any misunderstanding this may have caused.

As soon as you contacted us to request a cancellation, our customer service team dealt with your request promptly and a full refund was issued.

We are sorry that the information did not meet your expectations and hope that the prompt resolution of your request helped to resolve the matter satisfactorily.

Kind regards,
The Mobellia Team

Hello Philippe,

We are sorry that your experience did not meet your expectations.

However, we would like to clarify that we have received your request and that the defective table has been replaced. We hope that the new product brings you complete satisfaction.

We also take your remark regarding communication with our after-sales service into account and we are continuously working to improve our service quality.

Thank you for your feedback and we remain at your disposal if you have any questions.

Best regards,

The Mobellia team

Hello,

We sincerely apologize for the difficulties encountered during the delivery of your order.

Although we systematically ask our carriers to deliver all packages of an order at once, it can unfortunately happen that some packages are shipped separately. In your case, 3 out of the 4 expected packages were indeed delivered during the first attempt.

In order to accurately identify the missing package and avoid any errors in processing your case, our customer service has requested photos of the received packages. This process allows us to precisely verify the references and tracking numbers associated with each item of the order.

When a carrier notices that only part of an order has been delivered, a new presentation is generally scheduled automatically the next day to limit the customer's wait. Unfortunately, despite our exchanges with the carrier, they were ultimately unable to locate the missing package.

Thanks to our joint verifications, we were able to identify that it was a cushion cover. In order to resolve the situation as quickly as possible, we have therefore proceeded to ship a new cover to complete your garden set.

We fully understand your dissatisfaction with these inconveniences beyond your control and thank you for your patience throughout the processing of your case.

Best regards,

The Mobellia team

Hello Victor,

We sincerely regret the frustration that this situation has caused you and we fully understand your dissatisfaction after the incidents that occurred during the delivery process.

However, we would like to provide some context. During the first shipment, the carrier attempted to contact you to coordinate the delivery, without success. Subsequently, the merchandise was returned to our logistics platform by the carrier's decision, without Mobellia having requested or authorized such a return.

As soon as we became aware of this situation, we contacted you to inform you of what happened and offer you a new shipment of your order. During our exchanges, you indicated that you planned to be away on vacation, so we expressly asked you if you wanted us to make a new shipment. Once we received your confirmation, we proceeded to organize and ship the merchandise again at our expense.

However, when the second shipment had already left our warehouses and was practically at its destination, you informed us of your desire to cancel the order. At that moment, it was no longer possible to stop the transport or recover the merchandise before delivery.

For this reason, and in accordance with the usual procedure in any distance sale, the refund can only be made once the merchandise has been effectively returned and received in our warehouses. This situation does not respond to a refusal on our part to refund your order, but to the fact that the cancellation was requested when the merchandise was already in transit and was subsequently rejected by you.

We understand that the information conveyed by the carrier during this process has not always been clear and we sincerely regret the inconvenience caused. Our team continues to monitor the return to proceed with the refund as soon as the merchandise is received at our facilities.

Sincerely,

The Mobellia team

refund made

Hello,

Thank you for your feedback and we are delighted to hear that you like the table.

However, we completely understand your disappointment regarding the handling required to install it on your terrace. To help our customers in their choice, the weight of each product is indicated in the detailed specifications of our product sheets. In the case of your table, its weight is 60 kg, which gives it excellent stability and great durability over time.

We are nonetheless sorry if this information was not sufficiently visible at the time of your order. Your comment is valuable and helps us think about the best way to highlight the important characteristics of our products.

Our customer service remains at your disposal if we can provide you with assistance or advice to facilitate the installation of your table.

Best regards,

The Mobellia team

Dear Sukhjinder,

Thank you for your feedback.

You are absolutely right that the delivery took longer than initially expected. We sincerely apologize for this delay and understand your frustration, especially after being advised of a 5-8 day delivery timeframe.

At Mobellia, we are continuously working with our logistics partners to improve our delivery processes and reduce lead times so that future deliveries are completed much more quickly and efficiently.

We truly appreciate your patience and understanding, and we are sorry that your experience did not meet the standards we strive to provide.

Kind regards,

The Mobellia Team

Hello Véronique,
Thank you for taking the time to share your opinion. We are delighted that you appreciate the product. We note your comment regarding the color of the cushions and we will ensure to improve the accuracy of our representations. Your satisfaction is essential to us.
Best regards,
The Mobellia team

Hello Madam,
We are sorry for the inconvenience caused and understand your disappointment regarding the impact observed on your table.
In order to resolve this situation, we have proceeded with the replacement of the table. We hope that this solution brings you complete satisfaction and that you are now satisfied with this exchange as well as the handling of your request.

We remain at your disposal if you have any questions or additional needs.
Best regards,
The Mobellia team

Hello,

We are sincerely sorry to learn that your armchair arrived damaged.

After checking, we unfortunately did not find any message from you regarding this issue.
We invite you to contact our after-sales service so that we can review your case and provide you with a solution as soon as possible.

Our customer service team will do what is necessary to resolve the situation quickly.

Best regards,
The Mobellia team

Hello,

Thank you for your feedback and we are delighted that you appreciated the quality of the table as well as the speed of delivery.

Regarding the color, we would like to clarify that the photos presented on our site are made to be as faithful and realistic as possible. However, the visuals are not contractual and several elements can influence the perception of shades: brightness, exposure to sunlight or shade, outdoor environment, but also the settings and calibration of screens (computer, phone, tablet), which can significantly alter the rendering of colors.

In the case of outdoor furniture, these visual variations can be particularly marked depending on natural lighting conditions.

To date, we have not received any feedback indicating a significant discrepancy between the color of the product received and that presented in our photos, which reassures us about the fidelity of our visuals.

Regarding return shipping costs, these are indeed the responsibility of the customer in the case of a return for personal convenience, in accordance with our general sales conditions, accessible before order validation.

We remain at your disposal for any further questions.

Best regards,

The Mobellia team

Hello,

We are sincerely sorry that your delivery was not made on the initially agreed date. It was indeed delivered two days late.

Throughout the process, however, we remained in constant contact with you to keep you informed of the situation's progress. Due to the bulky nature of your order, the transport required special logistical organization, different from our usual shipments, which unfortunately caused this delay. This does not excuse the delivery delay in any way, and we fully understand your disappointment.

On the other hand, we are surprised by your comment regarding a lack of respect from our customer service. Concerned about compensating for this inconvenience, we immediately made a commercial gesture towards you, which you accepted, and which led you to renew your trust in us for a second order.

We regret that your experience did not meet your expectations and remain fully committed to providing the best possible service to each of our customers.

Best regards,
The Mobellia team

Hello,

Thank you for your message.

We confirm that it is indeed possible to replace the garden lounge you purchased with another model. You just need to let us know which one you are interested in and we will assist you in the exchange process.

However, we are a bit surprised by the one-star rating, as indicated in our sales conditions, you have the option to change your mind. The only condition is that the lounge must be returned in its original packaging (or equivalent packaging) and in good condition.

Our goal is really for you to be fully satisfied with your purchase, so please do not hesitate to get back to us with the desired model so that we can arrange this quickly.

Best regards,
The Mobellia team

Hello Alvaro,

We sincerely apologize for the delay in the delivery of your order and we completely understand your dissatisfaction.

However, we know that you were finally able to receive the table and chairs a few days later, and we are glad to hear that you were satisfied with the quality of the products, as you subsequently placed a second order with us.

We appreciate your trust and continue to work to improve our delivery times and our service.

Best regards,

The Mobellia team