Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
The site states delivery to your home and I had the delivery at the bottom of my building. Being alone, it was very complicated to carry the very heavy packages upstairs to my apartment.
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Eric C.
Rating: 3 out of 5
following a purchase from 11/10/2023
A plastic cap was missing on the top of a chair's backrest.
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Bernard D.
Rating: 3 out of 5
following a purchase from 29/07/2023
To be checked in use!
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Carole A.
Rating: 3 out of 5
following a purchase from 12/07/2023
As I explained in the review requested from the carrier, the product is very beautiful but the carrier was the worst one could imagine
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Response from Mobellia
Thank you for your review. We are sorry that the delivery service did not meet your expectations. We will make sure to pass on your comments to the transport company.
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Claudine P.
Rating: 2 out of 5
following a purchase from 02/06/2023
Easy and accommodating contact but delivery left something to be desired.
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Response from Mobellia
Hello, thank you for your comment. We are sorry that you were disappointed with the delivery. We will pass your remarks on to the transport company.
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Charlotte B.
Rating: 3 out of 5
following a purchase from 07/06/2023
Given the price of my parasol, I expected to receive it without defects; it is damaged, rubbed on one part... frankly disappointed
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Response from Mobellia
Hello, thank you for your feedback. We contacted you following your comment. Indeed, if you do not share your disappointment with us, we cannot guess it. But we are glad to have found a solution together and we hope you will now fully enjoy your furniture.
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Bernard L.
Rating: 2 out of 5
following a purchase from 27/05/2023
Quality product but it's a shame the packaging isn't top-notch. During unpacking with the carrier, we noticed that several seats were a bit damaged at the top of the backs.. crushed tube caps.. The carrier took photos..
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Response from Mobellia
Hello, thank you for your feedback. We are sincerely sorry for this inconvenience. We take your comments into account which allow us to constantly improve the quality of our products and especially their packaging. Best regards, The Mobellia team
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Sandrine C.
Rating: 3 out of 5
following a purchase from 07/05/2023
We are waiting for a response from customer service regarding a defective chair. Bad luck for our first order.
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Response from Mobellia
Hello,
We are sincerely sorry for this inconvenience. However, we have taken the necessary steps as quickly as possible to replace the defective part. We hope you are now fully enjoying your armchairs.
Best regards,
The Mobellia team
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sylvie V.
Rating: 3 out of 5
following a purchase from 19/04/2023
Correct products but some elements were missing to assemble them
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Response from Mobellia
Hello, thank you for your feedback. We are sorry for this inconvenience. The missing screws have been sent to you, and we hope you are now fully enjoying your furniture. Best regards, The Mobellia team
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Gwenn M.
Rating: 3 out of 5
following a purchase from 03/04/2023
I am very happy with my purchases but a big downside on the delivery. Packages arrived open, unpleasant delivery people. It's a shame because it spoils a bit.
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Response from Mobellia
Hello, thank you for your feedback.
We are sorry to hear that the delivery was disappointing and we will not fail to remind our partner transport company to take better care of its services.
Best regards,
The Mobellia team
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JEAN-CLUDE H.
Rating: 3 out of 5
following a purchase from 17/10/2022
Problem with the IT of the Mobellia Company, I could not order from my PC and had to wait for the problem to be resolved. Then there was a misunderstanding regarding the VAT announcement.
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Response from Mobellia
Dear Sir,
As explained, it was not an IT problem with our website but your postal address was simply not recognized by our system. However, we took the necessary steps as quickly as possible, taking care to ask you about the urgency of your order.
As for the VAT, we are once again sorry that you did not know it is mandatory on this type of consumer goods. That being said, no surprise since it is already included in the entirety of our selling prices and detailed in our invoices.
Best regards,
The Mobellia team
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Philippe L.
Rating: 3 out of 5
following a purchase from 12/08/2022
GOOD, BUT... beautiful set table and 6 chairs but despite perfect packaging, 3 out of 6 chairs received had defects in the paint, one of the 3 chairs had no paint at all in one spot, and the table top had some scratches. Commercial gesture granted after negotiation; mixed review;
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Response from Mobellia
We are sincerely sorry that you were not completely satisfied with your purchase. We are constantly working to improve the quality of our products and ensure you the best possible experience.
We have actually found a solution together and we hope you are now fully enjoying your garden furniture.
Best regards,
The Mobellia team
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Louis W.
Rating: 3 out of 5
following a purchase from 12/07/2022
If I only gave 3 stars out of five, it's because I thought the furniture was made in France while it comes from China according to the labels on the packaging. The Mobellia site specifies: < >
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Response from Mobellia
Dear Sir, Mobellia is a French company but has never claimed to manufacture its products only in Europe. Indeed, we seek expertise wherever it is found. We understand that you are satisfied with the products themselves. Best regards, the Mobellia team
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Jean pierre B.
Rating: 2 out of 5
following a purchase from 09/07/2022
The finishes are of poor quality. Badly placed labels. Very visible welds.
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Response from Mobellia
Dear Sir, we are sorry for the inconveniences you may have encountered. However, it should be noted that it is a label and welds. It is indeed possible, despite the strict controls carried out, that a label is not applied perfectly straight. However, we sent you a new table top to remedy this problem, and you thanked us for our efficiency. As for the finishes, these are welds that are hidden by the cushions and therefore do not affect the aesthetics of the product. We sincerely hope that you will now be satisfied and enjoy your garden furniture. Best regards, the Mobellia team
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Anne Emmanuelle R.
Rating: 3 out of 5
following a purchase from 06/06/2022
The delivery people leave the package at the gate. When you are alone at home it is complicated. It would be good to offer an installation/assembly service (even for a fee) for customers who are alone or sick
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Response from Mobellia
Dear Madam,
We completely understand and it is an option we wish to offer to our customers.
We are working on its implementation in the medium term.
Best regards,
The Mobellia team
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FREDERIC L.
Rating: 3 out of 5
following a purchase from 27/05/2022
Too bad I had to insist with customer service just to get a proper invoice...
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Response from Mobellia
Dear Sir,
We are sincerely sorry for the inconvenience caused. Since it is not so simple legally to modify an already issued invoice, we took a moment to see how to do what is necessary, at your request, and resolved it in the morning.
Best regards,
The Mobellia team
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