Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
Impossible to order and choose a delivery date, delivery then sent incomplete, the rest arriving after our vacation dates while we were no longer on site!! Once the package was finally received, two armrest covers were missing from one of the two garden sofas and three other covers were already unstitched before even being installed!!! Quality and quality control not up to the price!! After receiving the missing and/or defective covers, the living room is finally compliant...
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Response from Mobellia
Hello Franck,
We are sincerely sorry for the various inconveniences encountered with your order.
Regarding the delivery, our carrier normally allows for a delivery date to be agreed upon with the recipient. We regret that, in your case, this could not proceed as planned, particularly due to your vacation dates.
For the missing or defective covers, our after-sales service has indeed handled your request and, as you indicate, the necessary items have been sent to you so that your living room is finally complete and compliant.
We once again apologize for these inconveniences and hope that now that everything is in order, you are fully satisfied with your garden living room and can enjoy it under the best conditions.
Best regards,
The Mobellia team
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Ana E.
Rating: 4 out of 5
following a purchase from 19/07/2026
I was missing one of the washers from a screw that I had to go buy one. How can the cushion be cleaned? It doesn't have a zipper to remove the cover and wash it.
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Response from Mobellia
Hello Ana,
We are sorry that your order arrived with one of the screw washers missing and we apologize for the inconvenience caused.
Regarding the cushions, since they are not removable, you can easily clean them using a damp sponge with water and mild soap. We recommend letting them dry completely in the air after cleaning.
If you have any other questions or need assistance with your product, please do not hesitate to contact our after-sales service. We will be happy to help you.
Best regards,
The Mobellia team
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olivier B.
Rating: 4 out of 5
following a purchase from 18/07/2026
Cushions difficult to fit into the covers, I actually broke one zipper!
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Myriam B.
Rating: 2 out of 5
following a purchase from 14/07/2026
I ordered 2 Elba armchairs. Huge disappointment regarding the covers (too small obviously, therefore very difficult to close, poor quality nylon zippers that may not last long given the tension... in short, I had already ordered from you and was satisfied but this time really not...
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Response from Mobellia
Hello Myriam,
We are sincerely sorry for the difficulties encountered with the covers of your Elba armchairs, especially since your previous experience with our products had given you satisfaction.
We invite you to contact our after-sales service so that our team can review with you the points you have raised and answer all your questions. If after-sales support is necessary, we will of course do what is needed to assist you and find an appropriate solution.
Please do not hesitate to contact us.
Best regards,
The Mobellia team
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Jean Christophe A.
Rating: 4 out of 5
following a purchase from 30/06/2026
Good quality The transport was half a day late
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Brigitte Z.
Rating: 4 out of 5
following a purchase from 06/07/2026
The entire order meets our expectations, fast delivery, very courteous delivery person but alone to unload 1 sofa, 2 armchairs, and a table is a bit complicated especially for the sofa, luckily my partner was present to help.
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Nicole D.
Rating: 4 out of 5
following a purchase from 07/07/2026
Everything perfect
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Pedro J.
Rating: 4 out of 5
following a purchase from 03/07/2026
The sepia color of the photo is completely different from the one received.
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Jean-Michel S.
Rating: 4 out of 5
following a purchase from 03/07/2026
Product matches the description.. the problem: it is not specified that the cushions are not covered with the covers.. (delivered separately!).. big hassle to set up.. (3 hours!).. especially the armrests.
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Bruno M.
Rating: 4 out of 5
following a purchase from 28/06/2026
Material delivered early with a scratch on a chair and warning of delivery on the same day
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Heike W.
Rating: 4 out of 5
following a purchase from 23/06/2026
Really a great table. The table was delivered without notice. Luckily we were home. 2 drill holes were not so ideal - we still managed to get the screws in. All in all, a very good and fast processing.
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Jean Christophe G.
Rating: 4 out of 5
following a purchase from 26/06/2026
Everything is perfect
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Cedric D.
Rating: 4 out of 5
following a purchase from 25/06/2026
High-end materials, serious delivery, very well packaged, just taking away one star because at this price it should be flawless, and I noted some welding aspects that are not necessarily great, knowing that I am a craftsman and someone very very demanding...
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monica B.
Rating: 2 out of 5
following a purchase from 25/06/2026
The color of the photo was not at all the real color. Difficult to get a return label, 3 emails and 2 phone calls.
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Response from Mobellia
Hello Monica,
We are sorry that the color of the product did not meet your expectations.
As soon as your request was received, our customer service took the necessary steps to provide you with the elements needed for the return of your order. It was then organized and processed quickly.
We hope that the solution provided has satisfied you despite this inconvenience.
Best regards,
The Mobellia team
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Marie Noelle P.
Rating: 4 out of 5
following a purchase from 18/06/2026
Very good product, the cushion on the seat slips a bit. Otherwise very comfortable.
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Jean-Louis S.
Rating: 4 out of 5
following a purchase from 17/06/2026
Beautiful products of good quality. Too bad, no delivery/assembly options upstairs like other furniture sites
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Sandrine W.
Rating: 2 out of 5
following a purchase from 13/06/2026
Delivery text at 6am for a delivery between 8am and 2pm the same day!
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Response from Mobellia
Hello Sandrine,
We apologize for this very short notice from the carrier. We completely understand that this may have been inconvenient.
However, we are pleased that our after-sales service was able to intervene quickly to find a solution to your delivery problem.
Thank you for your understanding and we hope you are fully enjoying your furniture.
Best regards,
The Mobellia team
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Andreas H.
Rating: 4 out of 5
following a purchase from 09/06/2026
It's a shame that the shipping only delivers to the edge of the property. Gene would pay more.
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Emmanuel H.
Rating: 4 out of 5
following a purchase from 12/06/2026
Here is my Mobellia experience. I bought a Murano table 240x120 in May. I waited until June to open the box... and I discovered a huge impact. The company Mobellia accepted an exchange without any problem. A week later, I received the second table. This time I looked at the box before unloading. I noticed three holes, and through one of them... an impact on the top! I refused the table. I contacted Mobellia who accepted without any problem to send a third table! A week later I received the third table. I checked the box again... another hole through the box! The friendly and understanding delivery person agreed that I unpack the table! Yet another small impact on the top! Nevertheless, I accepted the table, tired of so many setbacks. Summary: beautiful table, impeccable customer service. But with too many intermediaries during deliveries, I would advise Mobellia to pack their tables much better.
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Jean-Francois S.
Rating: 2 out of 5
following a purchase from 02/06/2026
Hello, this is not what I wanted. I received it too large. Thank you.
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Response from Mobellia
Hello Jean-François,
We are sorry that the covers do not meet your expectations.
To date, we have not received feedback from other customers indicating that the covers were too large. Furthermore, we have not found any message from you reporting this issue.
If you believe you have received an unsuitable product, we invite you to contact our after-sales service at [email protected], attaching photos of the cover installed on your furniture as well as your order number. We will then be able to verify the situation and provide you with an appropriate solution.
Best regards,
The Mobellia team
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VERONIQUE P.
Rating: 4 out of 5
following a purchase from 22/04/2026
Very aesthetic and comfortable living room. We will see in use regarding the durability of the cushions. Be careful, it takes two people to put on the cushion covers which are very fitted and difficult to put on. Kudos to the after-sales service, you were very responsive in sending us the 4 missing legs of one of the sofas. It's appreciated to have a person on the phone who addresses the problem immediately.
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claire T.
Rating: 2 out of 5
following a purchase from 03/06/2026
Very bad customer experience regarding delivery and tracking (3 days stuck at home in total). Even though we are satisfied with the table and chairs ordered, we will not return to this site given the mediocre quality of the carrier and the after-sales service tracking from Mobellia, from whom we are still waiting for the email informing us of the rescheduling day......if you want customer feedback regarding the quality of the furniture, there are a few things that clearly need to change! (The carrier and the reliability of the online staff).
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Response from Mobellia
Hello,
We are sorry that your delivery experience did not meet your expectations, despite your satisfaction with the quality of the table and chairs received.
After checking, your order was placed on June 3, shipped on June 4, and fully delivered on June 9, which is within the timeframes specified in our sales conditions. However, we understand your dissatisfaction, as the carrier initially announced a delivery on June 6 before postponing it to June 8 (with June 7 being a Sunday), and then delivered an incomplete order. This situation is indeed regrettable and beyond our control.
As is often the case when a package is missing from a delivery, the missing item was represented on the very next working day, which was June 9. Throughout this period, our customer service remained at your disposal and responded to your requests. Our teams also contacted the carrier several times to expedite the resolution of this situation and obtain the delivery of the missing package as soon as possible.
That is why we are somewhat surprised by your assessment of our after-sales service, which has been mobilized throughout your case to assist you and liaise with the carrier.
We do take note of your comments regarding delivery tracking and will pass them on to our logistics partner to further improve our customers' experience.
Best regards,
The Mobellia team
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Fabien G.
Rating: 2 out of 5
following a purchase from 30/05/2026
Disappointed because the product does not match its description on the site!
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Response from Mobellia
Hello,
We are sorry to hear that the table did not meet your expectations.
If the product does not suit you, you certainly have the option to return it in accordance with our return policy. Our team is at your disposal to assist you in this process and answer all your questions.
Do not hesitate to contact our customer service, who will be happy to help you find a suitable solution.
Best regards,
The Mobellia team
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Pascal A.
Rating: 4 out of 5
following a purchase from 23/05/2026
Easy order, quality product. Very fast delivery. Slight downside on the respect of the delivery slot but not Mobelia's fault.
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Nicole G.
Rating: 2 out of 5
following a purchase from 20/05/2026
Plastic parts arrived broken, I reported it but received no response from the store!!!
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Response from Mobellia
Hello,
We are sorry for the inconvenience regarding the damaged parts that arrived.
After verification, a solution has indeed been provided for your request and the necessary elements have been taken care of by our after-sales service. We want to assure you that customer satisfaction remains our priority.
Our customer service team is of course at your complete disposal for any further questions or assistance you may need.
Best regards,
The Mobellia team
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Pascale B.
Rating: 4 out of 5
following a purchase from 12/05/2026
No problem with the table but the box arrived damaged. The impacts received during transport bent a support bar of the extension. It doesn't seem to affect the functioning of the item but it's a shame that special attention is not given to the transport of this type of product.
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CAROL V.
Rating: 4 out of 5
following a purchase from 02/05/2026
Very beautiful Monte Carlo sofa, impeccable quality and great comfort, easy assembly, very well thought out packaging. The only downside is the delivery; the option for delivery into the room of your choice would be appreciated. I was alone and the delivery person left it on the street and not in the lobby of my building. I had to load the sofa into the back of my car to bring it up to my building, then unpack everything to be able to bring the sofa up to my apartment... when you pay a certain price for a sofa, the delivery should match the product sold.
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Ashley B.
Rating: 2 out of 5
following a purchase from 26/04/2026
The wrong colour corner unit was sent and the zippers on the cushion covers are not strong, one was delivered broken. Delivery was very poor - no communication from the carrier or prior notice of when it will arrive. The product itself is OK but I’m not sure it warrants the very high price. At present none of my issues have been resolved, which is concerning as I’m yet to hear back, so I cannot enjoy my furniture yet. Not a great experience so far I’m afraid
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Response from Mobellia
Dear Ashley,
Thank you for your feedback. We are sorry that your initial experience did not meet your expectations.
We would like to reassure you that all the issues you reported have now been resolved. The necessary actions were taken regarding the incorrect corner unit, the damaged cushion cover zipper, and the delivery-related concerns. We have worked to ensure that everything is now in order so that you can fully enjoy your furniture.
Customer satisfaction is very important to us, and we appreciate your patience while we addressed these matters. We hope that you are now satisfied with the outcome and can enjoy your new outdoor furniture for many years to come.
Kind regards,
The Mobellia Team
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Jenny W.
Rating: 2 out of 5
following a purchase from 26/04/2026
I placed an order with mobellia 10 days ago, I’ve had an acknowledgment on day 2 but have not heard anything since, very disappointed!
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Response from Mobellia
Hello,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your concern regarding the lack of updates. Please be assured that we are currently checking the status of your order and will get back to you by email shortly with detailed information.
Thank you for your patience and understanding.
Kind regards,
Mobellia Team
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Joaquin M.
Rating: 4 out of 5
following a purchase from 22/04/2026
The table is exactly what I needed, it's a hassle that the delivery was at street level. Carrying it up the stairs was a bit heavy.
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Raphael P.
Rating: 4 out of 5
following a purchase from 08/04/2026
Hello, the high table has no foot adjustment for uneven floors and is unstable because there are no control bars for spacing between the legs, the rest is perfect
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Herve et Isabelle G.
Rating: 4 out of 5
following a purchase from 22/03/2026
The sofa is of very good quality and almost assembled except for the legs. Thank you.
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Louis J.
Rating: 4 out of 5
following a purchase from 04/04/2026
Great site, even if as a Shopify developer some steps in the customer journey could be improved.
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Josiane B.
Rating: 4 out of 5
following a purchase from 02/04/2026
Very satisfied
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XAVIER P.
Rating: 4 out of 5
following a purchase from 28/03/2026
had to call the carrier and Mobellia to better organize the delivery. Once this issue was resolved, everything went well (announcement of arrival, time slot, and physical delivery)
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Dominique J.
Rating: 4 out of 5
following a purchase from 24/03/2026
Perfect... except for the average quality screws
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Henri L.
Rating: 4 out of 5
following a purchase from 11/12/2025
Good
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Nicole P.
Rating: 2 out of 5
following a purchase from 03/11/2025
After asking the services which protective cover would be suitable for my furniture purchase, following the response received, I ordered the said cover. But this cover does not fit my furniture (wrong dimensions). Moreover, I have not received a response for a possible exchange.!
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Angela R.
Rating: 2 out of 5
following a purchase from 06/09/2025
The surface of the table is excessively delicate for a table, especially for outdoor use. It gets damaged right away.
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Annegret H.
Rating: 2 out of 5
following a purchase from 10/08/2025
Unfortunately, the table could not be delivered because the glass top was damaged. The shipping company called us and reported the damage to you. Now I hope that the next delivery arrives quickly and everything is intact.
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