Customer reviews of Mobellia

9,0 /10

Based on 1 018 published reviews

5 812 80% 4 76 7% 3 29 3% 2 27 3% 1 74 7%

Summary of reviews

Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.

Reviews 2 and 4 stars

Reset filters

Annick P.

Published on 14/08/2023 à 05h39 following a purchase from 03/08/2023

Very practical in case of emergency

Translated reviews

MARTINE S.

Published on 16/07/2023 à 15h05 following a purchase from 02/07/2023

very happy with my purchase, the table is beautiful very easy to assemble, I recommend

Translated reviews

Philippe A.

Published on 13/07/2023 à 07h39 following a purchase from 02/07/2023

Good quality products conforming to descriptions. Issues encountered during delivery but managed by Mobellia

Translated reviews

corinne D.

Published on 12/07/2023 à 17h44 following a purchase from 02/07/2023

Delivery deadline respected Good quality Notice too brief and not detailed enough

Translated reviews

Isabelle S.

Published on 06/07/2023 à 17h17 following a purchase from 26/06/2023

Delivery and product meet my expectations. Very nice table.

Translated reviews

Claudine P.

Published on 30/06/2023 à 16h18 following a purchase from 02/06/2023

Easy and accommodating contact but delivery left something to be desired.

Translated reviews

Response from Mobellia Published on 24/07/2023

Hello, thank you for your comment. We are sorry that you were disappointed with the delivery. We will pass your remarks on to the transport company.

Bernard L.

Published on 06/06/2023 à 15h21 following a purchase from 27/05/2023

Quality product but it's a shame the packaging isn't top-notch. During unpacking with the carrier, we noticed that several seats were a bit damaged at the top of the backs.. crushed tube caps.. The carrier took photos..

Translated reviews

Response from Mobellia Published on 12/06/2023

Hello, thank you for your feedback. We are sincerely sorry for this inconvenience. We take your comments into account which allow us to constantly improve the quality of our products and especially their packaging. Best regards, The Mobellia team

Emile T.

Published on 30/05/2023 à 21h13 following a purchase from 16/05/2023

I would have preferred a smaller table model but there was only this model, too bad. The lounge is very pretty.

Translated reviews

Marilyne D.

Published on 26/05/2023 à 11h58 following a purchase from 16/05/2023

Very nice garden lounge that matches the photos on the site. However, there are a few small manufacturing defects. The fabric of the covers is of low quality.

Translated reviews

Lionel L.

Published on 28/04/2023 à 17h46 following a purchase from 18/04/2023

Okay for the living room but the cover is not suitable

Translated reviews

Lionel B.

Published on 11/04/2023 à 09h33 following a purchase from 28/03/2023

The ordered products (Elba garden lounge) are very beautiful. The delivery was extremely fast (3 days) and in impeccable packaging. You need to have two people at reception because the boxes are huge. However, the welds under the elements are a bit rough and the screw threads are not always well aligned with the legs to be screwed, which prevents them from being fixed properly. One of the legs of a chair holds with three screws instead of four and another broke during tightening due to the rough weld creating a leverage point. Another defect is a slightly dented part at the base of the coffee table, which was not well covered with paint due to the relief and it is really noticeable, so a return is requested for one leg and the coffee table. Finally, the arrangement of the cushions in the box means that one of the backs is a bit deformed at the top. Even if it doesn't deserve a return, this cushion is a bit sunken compared to the others and it shows. I hesitated to give 3 and 4 stars but it remains a beautiful garden lounge. I now hope that customer service will be as responsive as the high price paid for this set to adjust my rating.

Translated reviews

mariefrance B.

Published on 24/03/2023 à 15h53 following a purchase from 12/03/2023

In line with my expectations

Translated reviews

Philippe L.

Published on 13/03/2023 à 06h38 following a purchase from 02/03/2023

Satisfaction with the product and the responsiveness after the order.

Translated reviews

Serge C.

Published on 17/02/2023 à 21h09 following a purchase from 07/02/2023

Impeccable even though it would have been nice to make table + chair packs at a fair price. Otherwise good quality to see without the time.

Translated reviews

Elie Z.

Published on 17/02/2023 à 08h22 following a purchase from 06/02/2023

We live on the 11th floor. It's very complicated with your delivery company. For future orders, we should find a company that delivers to our door with an elevator, even if it means paying a supplement. We will agree on that especially for heavy and bulky products. Thank you.

Translated reviews

STEPHANE D.

Published on 20/09/2022 à 14h50 following a purchase from 10/09/2022

Very fast delivery. Small issue with customer service regarding a missing part. Issue handled online with the site, waiting to receive this item, reason for 4 and not 5 stars.

Translated reviews

Roland G.

Published on 05/09/2022 à 19h19 following a purchase from 23/08/2022

very good on the order side, very bad on the delivery side

Translated reviews

Annie P.

Published on 04/09/2022 à 01h29 following a purchase from 24/08/2022

Very satisfied.

Translated reviews

Jean-Pierre D.

Published on 17/08/2022 à 18h14 following a purchase from 07/08/2022

Too bad the screws are not stainless steel and that the legs are a bit large.

Translated reviews

Jean pierre B.

Published on 19/07/2022 à 08h30 following a purchase from 09/07/2022

The finishes are of poor quality. Badly placed labels. Very visible welds.

Translated reviews

Response from Mobellia Published on 12/08/2022

Dear Sir, we are sorry for the inconveniences you may have encountered. However, it should be noted that it is a label and welds. It is indeed possible, despite the strict controls carried out, that a label is not applied perfectly straight. However, we sent you a new table top to remedy this problem, and you thanked us for our efficiency. As for the finishes, these are welds that are hidden by the cushions and therefore do not affect the aesthetics of the product. We sincerely hope that you will now be satisfied and enjoy your garden furniture. Best regards, the Mobellia team

RAYMONDE E.

Published on 14/07/2022 à 06h00 following a purchase from 03/07/2022

Everything is compliant

Translated reviews

VERONIQUE G.

Published on 06/07/2022 à 20h16 following a purchase from 26/06/2022

Compliant with the description. Fast delivery. A defect on the table: the Mobellia plate is glued crookedly.

Translated reviews

GONZALVEZ M.

Published on 01/06/2022 à 15h07 following a purchase from 22/05/2022

Very beautiful. Fast and efficient delivery. Too bad the sofa is made in China though

Translated reviews