Customer reviews of Mobellia

9,0 /10

Based on 1 018 published reviews

5 812 80% 4 76 7% 3 29 3% 2 27 3% 1 74 7%

Summary of reviews

Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.

Reviews 3 and 4 stars

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Isabelle S.

Published on 06/07/2023 à 17h17 following a purchase from 26/06/2023

Delivery and product meet my expectations. Very nice table.

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Charlotte B.

Published on 17/06/2023 à 20h13 following a purchase from 07/06/2023

Given the price of my parasol, I expected to receive it without defects; it is damaged, rubbed on one part... frankly disappointed

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Response from Mobellia Published on 24/07/2023

Hello, thank you for your feedback. We contacted you following your comment. Indeed, if you do not share your disappointment with us, we cannot guess it. But we are glad to have found a solution together and we hope you will now fully enjoy your furniture.

Emile T.

Published on 30/05/2023 à 21h13 following a purchase from 16/05/2023

I would have preferred a smaller table model but there was only this model, too bad. The lounge is very pretty.

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Marilyne D.

Published on 26/05/2023 à 11h58 following a purchase from 16/05/2023

Very nice garden lounge that matches the photos on the site. However, there are a few small manufacturing defects. The fabric of the covers is of low quality.

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Sandrine C.

Published on 17/05/2023 à 14h50 following a purchase from 07/05/2023

We are waiting for a response from customer service regarding a defective chair. Bad luck for our first order.

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Response from Mobellia Published on 12/06/2023

Hello,
We are sincerely sorry for this inconvenience. However, we have taken the necessary steps as quickly as possible to replace the defective part. We hope you are now fully enjoying your armchairs.
Best regards,
The Mobellia team

sylvie V.

Published on 30/04/2023 à 05h48 following a purchase from 19/04/2023

Correct products but some elements were missing to assemble them

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Response from Mobellia Published on 12/06/2023

Hello, thank you for your feedback. We are sorry for this inconvenience. The missing screws have been sent to you, and we hope you are now fully enjoying your furniture. Best regards, The Mobellia team

Lionel L.

Published on 28/04/2023 à 17h46 following a purchase from 18/04/2023

Okay for the living room but the cover is not suitable

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Gwenn M.

Published on 13/04/2023 à 09h24 following a purchase from 03/04/2023

I am very happy with my purchases but a big downside on the delivery. Packages arrived open, unpleasant delivery people. It's a shame because it spoils a bit.

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Response from Mobellia Published on 12/06/2023

Hello, thank you for your feedback.
We are sorry to hear that the delivery was disappointing and we will not fail to remind our partner transport company to take better care of its services.
Best regards,
The Mobellia team

Lionel B.

Published on 11/04/2023 à 09h33 following a purchase from 28/03/2023

The ordered products (Elba garden lounge) are very beautiful. The delivery was extremely fast (3 days) and in impeccable packaging. You need to have two people at reception because the boxes are huge. However, the welds under the elements are a bit rough and the screw threads are not always well aligned with the legs to be screwed, which prevents them from being fixed properly. One of the legs of a chair holds with three screws instead of four and another broke during tightening due to the rough weld creating a leverage point. Another defect is a slightly dented part at the base of the coffee table, which was not well covered with paint due to the relief and it is really noticeable, so a return is requested for one leg and the coffee table. Finally, the arrangement of the cushions in the box means that one of the backs is a bit deformed at the top. Even if it doesn't deserve a return, this cushion is a bit sunken compared to the others and it shows. I hesitated to give 3 and 4 stars but it remains a beautiful garden lounge. I now hope that customer service will be as responsive as the high price paid for this set to adjust my rating.

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mariefrance B.

Published on 24/03/2023 à 15h53 following a purchase from 12/03/2023

In line with my expectations

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Philippe L.

Published on 13/03/2023 à 06h38 following a purchase from 02/03/2023

Satisfaction with the product and the responsiveness after the order.

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Serge C.

Published on 17/02/2023 à 21h09 following a purchase from 07/02/2023

Impeccable even though it would have been nice to make table + chair packs at a fair price. Otherwise good quality to see without the time.

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Elie Z.

Published on 17/02/2023 à 08h22 following a purchase from 06/02/2023

We live on the 11th floor. It's very complicated with your delivery company. For future orders, we should find a company that delivers to our door with an elevator, even if it means paying a supplement. We will agree on that especially for heavy and bulky products. Thank you.

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JEAN-CLUDE H.

Published on 27/10/2022 à 14h24 following a purchase from 17/10/2022

Problem with the IT of the Mobellia Company, I could not order from my PC and had to wait for the problem to be resolved. Then there was a misunderstanding regarding the VAT announcement.

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Response from Mobellia Published on 28/10/2022

Dear Sir,
As explained, it was not an IT problem with our website but your postal address was simply not recognized by our system. However, we took the necessary steps as quickly as possible, taking care to ask you about the urgency of your order.
As for the VAT, we are once again sorry that you did not know it is mandatory on this type of consumer goods. That being said, no surprise since it is already included in the entirety of our selling prices and detailed in our invoices.
Best regards,
The Mobellia team

STEPHANE D.

Published on 20/09/2022 à 14h50 following a purchase from 10/09/2022

Very fast delivery. Small issue with customer service regarding a missing part. Issue handled online with the site, waiting to receive this item, reason for 4 and not 5 stars.

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Roland G.

Published on 05/09/2022 à 19h19 following a purchase from 23/08/2022

very good on the order side, very bad on the delivery side

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Annie P.

Published on 04/09/2022 à 01h29 following a purchase from 24/08/2022

Very satisfied.

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Philippe L.

Published on 25/08/2022 à 12h46 following a purchase from 12/08/2022

GOOD, BUT... beautiful set table and 6 chairs but despite perfect packaging, 3 out of 6 chairs received had defects in the paint, one of the 3 chairs had no paint at all in one spot, and the table top had some scratches. Commercial gesture granted after negotiation; mixed review;

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Response from Mobellia Published on 12/06/2023

We are sincerely sorry that you were not completely satisfied with your purchase. We are constantly working to improve the quality of our products and ensure you the best possible experience.
We have actually found a solution together and we hope you are now fully enjoying your garden furniture.
Best regards,
The Mobellia team

Jean-Pierre D.

Published on 17/08/2022 à 18h14 following a purchase from 07/08/2022

Too bad the screws are not stainless steel and that the legs are a bit large.

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Louis W.

Published on 23/07/2022 à 09h14 following a purchase from 12/07/2022

If I only gave 3 stars out of five, it's because I thought the furniture was made in France while it comes from China according to the labels on the packaging. The Mobellia site specifies: < >

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Response from Mobellia Published on 12/08/2022

Dear Sir, Mobellia is a French company but has never claimed to manufacture its products only in Europe. Indeed, we seek expertise wherever it is found. We understand that you are satisfied with the products themselves. Best regards, the Mobellia team

RAYMONDE E.

Published on 14/07/2022 à 06h00 following a purchase from 03/07/2022

Everything is compliant

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VERONIQUE G.

Published on 06/07/2022 à 20h16 following a purchase from 26/06/2022

Compliant with the description. Fast delivery. A defect on the table: the Mobellia plate is glued crookedly.

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Anne Emmanuelle R.

Published on 16/06/2022 à 12h20 following a purchase from 06/06/2022

The delivery people leave the package at the gate. When you are alone at home it is complicated. It would be good to offer an installation/assembly service (even for a fee) for customers who are alone or sick

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Response from Mobellia Published on 24/06/2022

Dear Madam,
We completely understand and it is an option we wish to offer to our customers.
We are working on its implementation in the medium term.
Best regards,
The Mobellia team

FREDERIC L.

Published on 07/06/2022 à 06h41 following a purchase from 27/05/2022

Too bad I had to insist with customer service just to get a proper invoice...

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Response from Mobellia Published on 16/06/2022

Dear Sir,
We are sincerely sorry for the inconvenience caused. Since it is not so simple legally to modify an already issued invoice, we took a moment to see how to do what is necessary, at your request, and resolved it in the morning.
Best regards,
The Mobellia team

GONZALVEZ M.

Published on 01/06/2022 à 15h07 following a purchase from 22/05/2022

Very beautiful. Fast and efficient delivery. Too bad the sofa is made in China though

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