Reviews Mobellia

Damaged armchair

Unreliable delivery service and disrespectful customer service

I would have preferred another Mobellia model

Three weeks to receive my order, after paying 50 euros for shipping, three weeks have passed since I ordered it and I still don't have the table and chairs.

Living room composed of a sofa with scratches on the wood, 2 armchairs with exploded sides in the packaging, only the coffee table is correct. For a first order, very disappointed, damages due to very light packaging and handling. Short delivery time, but review the packaging for the high price of this furniture, after return we are waiting again for the delivery of the items hoping not to have any mishaps.

The large and heavy order was brought by a single carrier who did not have the strength to unload it from the truck by himself. my wife had to notify me and I was the one who unloaded it with the help of a friend...unacceptable service after spending 3600 euros on furniture. I made a comment on their website..they have not responded.

Very disappointing experience – Delivery not made and total lack of reliability. Mobellia order whose delivery was scheduled for February 27 in Sitges, entrusted to GEODIS then CBL, but never executed. I had organized my trip from Paris solely for this delivery, taking leave and organizing accordingly. Despite this, the delivery was not ensured and no reliable solution was proposed. The last email from Mobellia was on Friday at 4:48 PM (before the 5 PM closing) and confirmed that the delivery was indeed scheduled for that day. However, over the weekend, no additional information was provided since the services do not work. The following Monday, no follow-up, no call, and no message were sent to try to correct the situation or propose an alternative. The most problematic aspect remains the total lack of proactivity from Mobellia. No spontaneous information, no serious follow-up: if I had not insisted myself, I would have received no information. During my exchanges, I was even told that I would be called back, which never happened. Furthermore, the tracking indicates incorrect information regarding a delivery on February 23, which raises questions about the quality of the logistical tracking and the consistency of the communicated data. To this day, I am still waiting for: a clear explanation of this delivery failure firm commitments for a reliable redelivery with a realistic time slot a reachable contact person on the day of delivery a refund of the incurred costs Such disorganization is hardly acceptable.

I didn't receive anything because the courier doesn't deliver bulky goods

Really disappointing and frustrating experience. I bought a table that arrived damaged twice, a clear sign of total disinterest on the part of the company in checking the goods before shipping. It was only after a long and stressful wait, during which customer service never provided concrete answers, that it was finally picked up on September 8. The most serious issue, however, is that the refund of over 1,000 euros, which had been promised to me, was long and difficult to obtain. I was assured that it would be processed as soon as the product arrived at the warehouse, but after weeks of waiting without any clear communication, I had to insist to finally get my money back. Customer service was absent and unprofessional, never providing quick or reliable responses. An embarrassing situation, with a nonexistent level of communication that caused numerous inconveniences, both logistical and economic. This whole affair lasted two months, an absurdly long time to manage a return and a refund, especially knowing that the problem had been reported from the start. I absolutely cannot recommend this site to those looking for a calm and problem-free shopping experience. I hope this review will make the company reflect on how it treats its customers in the future. Really disappointing and frustrating experience. I bought a table that arrived damaged twice, a clear sign of total disinterest on the part of the company in checking the goods before shipping, and only after a long and stressful wait, during which customer service never provided concrete answers, it was picked up on September 8. The most serious issue, however, is that the refund of over 1,000 euros, which had been promised to me, was long to obtain. I was told it would be processed as soon as the product arrived in the warehouse, but after weeks of waiting without clear communication, I had to insist to finally get my money. Customer service was absent and unprofessional, never providing timely and reliable answers. An embarrassing situation, with a nonexistent level of communication that caused numerous inconveniences, both logistical and economic. This whole affair lasted two months, an absurdly long time to manage a return and a refund, especially considering that the problem had been reported from the start. I absolutely cannot recommend this site to those looking for a calm and problem-free shopping experience. I hope this review will make the company reflect on how to treat its customers in the future.

The table is defective. A chip on the top and the extension cannot be opened due to a twisted batten

AWFUL EXPERIENCE WITH RETURNING THE ITEM DUE TO MANUFACTURING DEFECT.

Order of a 3-seater sofa on August 5, delivery within 5 to 10 working days. Called on August 20 to find out where my delivery is as I need it for August 23. The person cannot answer me. Calls me back in the afternoon to say that there was a logistics problem, that they no longer have the product in stock. Does not offer me a concrete solution, I indicate that I absolutely need it. I decide to take a 2-seater armchair of the same brand so as not to be stuck for the 23rd. Tells me that she cannot make a commercial gesture, that she has no authority. Does not propose any other solution. I spent 200 euros more because I was put in a fait accompli, with the urgency of the date of the 23rd. While I ordered a 3-seater armchair; and the logistics problem is not my fault.

Delivery of a pergola for nearly 8000€ with many damaged products during transport, all the assembly screws were missing, then a faulty motor, very poor technical support that does not know its products, it has been 3 months and still not resolved.

I can only advise every customer against ordering products from this company. I ordered two sun loungers "Pirae" on June 2, 2025. They were delivered on June 10, but unfortunately one lounger was damaged and was immediately taken back by the shipping company. To this day, Mobellia refuses to deliver a replacement for the damaged lounger despite full payment for two loungers, citing the order status "Delivered with Damage."

Deadlines not respected

Hello, following the receipt of my order, I made a complaint about the damaged table, I have already followed up twice without any response from your after-sales service, so no I am not satisfied and I am still waiting for a response

I made a request for after-sales service and I am still waiting for a response

I haven't received the order and I don't know anything about it yet since June 25.

More than a week later, I still do not have my order and no solution from the company.

I am very unhappy because no one is responding to my emails regarding the assembly. Please pass on this information so that I can finally get a response!

After two weeks of delivery my table could not be installed due to no response from the installer.

Order not delivered. Request for cancellation and refund, he deducts shipping costs...! I do not recommend.

TB

They left the order on the street, without any help.

Only 1 of the 4 loungers is usable. Too many defects for a product that claims to be high-end. Waiting for customer service's response.

The box arrived broken and one of the chairs came with the plastic broken and the chair dirty and broken.

Terrible service, they delivered damaged furniture and took more than two months to deliver new ones with constant changes of dates. The worst experience!!!

It's not what I expected

A SHAME. THE UMBRELLA OF 599€ CAME IN WHITE INSTEAD OF TAUPE. I HAVE CLAIMED THAT YOU SEND ME THE CORRECT ONE. YOU ASKED ME FOR PHOTOS OF THE BOX AND I HAVE NOT RECEIVED ANY RESPONSE. I HAVE THE UMBRELLA PACKAGED UNUSED WAITING FOR A CHANGE THAT YOU DO NOT RESPOND TO. AS A COMPANY, THEY LEAVE MUCH TO BE DESIRED. I HAVE SPENT 2,200€ AND I WAS THINKING OF BUYING FURNITURE BUT GIVEN THE LACK OF FORMALITY, I WILL NOT BUY ANYTHING AGAIN.

Disappointed with the Corfu chairs: too low for the Amalfi table, uncomfortable seat, the fabric pulls when sitting. The edges are fraying and the seams are not straight. Poor quality.

Sofa received with two defects ...

I have not yet received my shipment as of today, 27.05.24. Frank-Eugen Kreienbaum

The seats are small and not comfortable, average quality. The depth measurement of the seat indicated in the photos of 56 cm is misleading, as in reality, subtracting the thickness of the cushions leaves about 44 cm of seat, an insufficient measurement for comfort in this type of furniture. They seem like children's furniture.

Package received quickly, except that one of the chairs is damaged. I sent an email with photos more than a week ago... no response!!

Hello, I ordered an Elba corner sofa that has an adjustment and finish defect after 15 days of complaint. I still have not had any solutions provided by Mobellia for now, I am disappointed.

The parcel of the table was ripped open. The delivery person left with it on his assessment.

Good evening, 2 of my 4 armchairs are damaged

The coffee table is darker than the rest, some defects on the armchairs and I ordered in a lighter color but received in a darker color, disappointed!

Once again after purchasing two deck chairs, a major paint defect. On the first purchase, a mere credit of €15 was proposed. On the second purchase, the backrest was replaced. Clearly, the quality is not controlled, made in China.

Site not clear so we are disappointed when it arrives!!!